.net mail server down?

[gingerjedi]

Is it?

I have 4 mail addressess set up, all the .com ones are working but the .net isn't receiving?

[Simon]

Sorry, I don't have a .net address to test.  Anyone else?  My .com addresses are definitely OK.

[sobranie]

Getting this for the last 1/2 hour. What's going on??


The connection to the server has failed. Account: 'mail.idnet.net.uk', Server: 'mail.idnet.net.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

[psp83]

it be back up soon.. someone just put the kettle on thats all 

[Bill]

.co.uk seems to be down too- me, and there's another report over on tbb.

[SignLine]

Seems it's down then, emails won't go from my work one which they host my website it works through or my private one at home, click on service stats, then click on emails ending in com or co.uk webpage cannot be displayed, thought I'd check on here so it seems it must be down but no info as to why

[Simon_idnet]

It seems that there is either a power problem of a problem with the switch in that rack. We have an engineer on his way.
Simon

[Gary]

My DomainMail is down with this message :The connection to the server has failed. Account: 'Domain Mail', Server: 'pop3.idnet.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E  Webmail interface is down as well 

[Simon]

It seems that there is either a power problem of a problem with the switch in that rack. We have an engineer on his way.
Simon

Thanks, Simon.

[DAB Badboy]

Normal service would now appear to hbave been restored.

[Gary]

Mine is working again, but slowly  at least its working

[Ann]

SMTP is working too.

[Lance]

Thanks Simon for the information.

[Sebby]

It seems that there is either a power problem of a problem with the switch in that rack. We have an engineer on his way.
Simon

Thanks, Simon, great service.

[madasahatter]

Thanks, Simon, great service.

I agree that this particular fault was solved very quickly.

However, how many mail problems (for whatever reason) has that been in the last few weeks now? Are IDnet diverting money that would normally be spent on maintaining the network, on developing new services such as telephony? 

[Simon]

To be fair, Mad, I would think power or switch problems can just happen, regardless.

[madasahatter]

To be fair, Mad, I would think power or switch problems can just happen, regardless.

That's true Simon, but the rest of the mail problems lately haven't been power or switch related, and you can't deny there's been a few of them in a fairly short space of time.

Could just be me getting paranoid I suppose......

[Simon]

No, I can't deny that, Mad.  I think this is the first time the domain mail service has been affected though, and it was fixed more or less within an hour or two. 

[Rik]

Maybe we're all a bit sensitised atm, Mad? Antennas are quivering for the slightest change. Yes, there have been more issues in the past year than either IDNet or its customers would have wanted, but with technology sometimes things just go wrong.

[madasahatter]

but with technology sometimes things just go wrong.

Fully accepted Rik - it's just all beginning to make me wonder 

[Rik]

I can understand that, Mad, and certainly my second year with IDNet has seen many more problems than my first - in fact I can only think of one significant issue in the first year. Most of them, though, seem to have been unrelated - just an unfortunate coincidence.

How you prevent power supply issues, switches failing etc I am not sure. Perhaps the system needs more redundancy, but I really don't know. Clearly the mail server failure was a big issue, and hopefully lessons were learned from it - we know that the load is now spread across three or four physical servers, and that there is a spare available, ready to hot swap. The capacity issue is largely down to BT failing to deliver, but obviously that should have been IDNet's problem, not the customers, in an ideal world.

The one thing we do have, though, is the ability to talk to Simon & Tim and find out exactly what the problem is, and what's being done to resolve it. That's still worth a bit in my book.

[Sebby]

However, how many mail problems (for whatever reason) has that been in the last few weeks now? Are IDnet diverting money that would normally be spent on maintaining the network, on developing new services such as telephony? 

I can't argue with what you've said. It was just nice to see IDNet acting quickly.

[Tacitus]

The one thing we do have, though, is the ability to talk to Simon & Tim and find out exactly what the problem is, and what's being done to resolve it. That's still worth a bit in my book.

I think it's worth a lot.  It's good (and much appreciated) to see Simon posting here in a timely manner to say what is going on.  Problems happen - it's when folks haven't a clue whether anyone at iDNet is trying to fix it, that the trouble starts.

[madasahatter]

it's when folks haven't a clue whether anyone at iDNet is trying to fix it, that the trouble starts.

Exactly the problem I had this last weekend tac. It turns out that they were, but I didn't know that, and unless I had contacted them to point out that I had had no contact from them, I would have been none the wiser. 

[Lance]

Indeed, communication to customers is the key