dropped connection

Baz · Sep 23, 2008, 15:17:34

yes.......dont believe it myself but had a drop yesterday for about 5 mins at around 3.00pm ish.

anyone else

Rik · Sep 23, 2008, 15:19:20

I've seen a handful of reports, ge Noreen yesterday, Baz, and have experienced it myself (though not today). In my case it was BT engineers just up the road and improved my line stats, so I can live with it.

Baz · Sep 23, 2008, 15:26:16

yeah me too was surprised thats all. didnt want to kick up a fuss me been a newbie

just wondered if it was my side or not.

Rik · Sep 23, 2008, 15:29:52

If a router drops sync, Baz, it's always something to do with the exchange, the cable to you or your own setup. If the PPP session drops, but not sync, then it may be an IDNet issue.

Ray · Sep 23, 2008, 15:36:14

Looks like I've had a disconection today, as well my WAN uptime is only showing 3 hrs. 27 mins.

Rik · Sep 23, 2008, 15:38:48

BT is having a go at everyone then.

Ray · Sep 23, 2008, 15:52:06

Quote from: Rik on Sep 23, 2008, 15:38:48
BT is having a go at everyone then.

Could be, Rik, BT have had a box attached to one of their poles just down the road from me for several weeks, presumably monitoring something, I've noticed this afternoon it's been removed.

Rik · Sep 23, 2008, 15:54:07

They've been monitoring your connection with Phorm then.

ST Driver · Sep 23, 2008, 18:51:12

My connection dropped for 5 mins around noon

Steve

Sebby · Sep 23, 2008, 19:09:26

Nothing showing here.

Baz · Sep 23, 2008, 19:56:10

just checked the router log and got this

Tue, 2008-09-23 12:01:28 - LCP down.
Tue, 2008-09-23 12:01:35 - Initialize LCP.
Tue, 2008-09-23 12:01:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:02:35 - Initialize LCP.
Tue, 2008-09-23 12:02:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:03:35 - Initialize LCP.
Tue, 2008-09-23 12:03:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:04:35 - Initialize LCP.
Tue, 2008-09-23 12:04:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:05:35 - Initialize LCP.
Tue, 2008-09-23 12:05:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:06:35 - Initialize LCP.
Tue, 2008-09-23 12:06:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:07:36 - Initialize LCP.
Tue, 2008-09-23 12:07:36 - LCP is allowed to come up.
Tue, 2008-09-23 12:07:41 - CHAP authentication success
Tue, 2008-09-23 16:43:01 - Send out NTP request to 158.43.192.66
Tue, 2008-09-23 16:43:00 - Receive NTP Reply from 158.43.192.66
Tue, 2008-09-23 19:54:11 - Administrator login successful - IP:xxxxxxxxxx

David · Sep 23, 2008, 20:03:53

I have been on all day....nothing here

Ann · Sep 23, 2008, 20:10:01

I lost ppp at just past noon too. I didn't notice it but it says so in the log.

petethegeek · Sep 23, 2008, 20:32:18

LCP (momentarily) down here @ 13:53 GMT. (Sounds almost like an electronic Mexican wave travelling through the BT network to me.)

David · Sep 23, 2008, 20:47:48

brilliant description

neocr0n · Sep 24, 2008, 00:41:22

Connection is dropping quite a bit today and over the past few days.

SNR Margin

:7.0    15.0    db

Line Attenuation

:44.5    31.0    db

Stats seem decent to me (the untrained eye).

Any chance this is down to IDnet?

Thanks,

ron

drummer · Sep 24, 2008, 01:56:26

Similar to Ann in that mine dropped for 15 seconds today at noon, but I only know because I checked my logs (after reading this thread).

Sebby · Sep 24, 2008, 09:36:02

Quote from: neocr0n on Sep 24, 2008, 00:41:22
Connection is dropping quite a bit today and over the past few days.

SNR Margin

:7.0    15.0    db

Line Attenuation

:44.5    31.0    db

Stats seem decent to me (the untrained eye).

Any chance this is down to IDnet?

If it's the PPP session dropping, then it will probably be outside of IDNet's network, though not for certain. If it's your sync dropping, this won't be to do with IDNet.

Rik · Sep 24, 2008, 09:55:59

Quote from: Baz on Sep 23, 2008, 19:56:10
just checked the router log and got this

Tue, 2008-09-23 12:01:28 - LCP down.
Tue, 2008-09-23 12:01:35 - Initialize LCP.
Tue, 2008-09-23 12:01:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:02:35 - Initialize LCP.
Tue, 2008-09-23 12:02:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:03:35 - Initialize LCP.
Tue, 2008-09-23 12:03:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:04:35 - Initialize LCP.
Tue, 2008-09-23 12:04:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:05:35 - Initialize LCP.
Tue, 2008-09-23 12:05:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:06:35 - Initialize LCP.
Tue, 2008-09-23 12:06:35 - LCP is allowed to come up.
Tue, 2008-09-23 12:07:36 - Initialize LCP.
Tue, 2008-09-23 12:07:36 - LCP is allowed to come up.
Tue, 2008-09-23 12:07:41 - CHAP authentication success
Tue, 2008-09-23 16:43:01 - Send out NTP request to 158.43.192.66
Tue, 2008-09-23 16:43:00 - Receive NTP Reply from 158.43.192.66
Tue, 2008-09-23 19:54:11 - Administrator login successful - IP:xxxxxxxxxx

That's a sync loss, Baz. Local noise, work at the exchange or on the cables.

Baz · Sep 24, 2008, 14:49:55

thanks Rik. will keep an eye on it

neocr0n · Sep 24, 2008, 20:35:03

Losing both ADSL & PPP.

So that's not IDnet? Then who can point the finger at because I really need someone to blame for this. It needs to get fixed. My line stats don't appear to be that bad. I had a BT engineer out a few month back that pretty much ruled out any problems with my house and installed a new faceplate for the phone line.

Simon · Sep 24, 2008, 20:53:04

Quote from: neocr0n on Sep 24, 2008, 20:35:03
Losing both ADSL & PPP.

So that's not IDnet? Then who can point the finger at because I really need someone to blame for this. It needs to get fixed. My line stats don't appear to be that bad. I had a BT engineer out a few month back that pretty much ruled out any problems with my house and installed a new faceplate for the phone line.

Have you contacted IDNet? That would be the best thing to do, so they can help you directly.

Sebby · Sep 24, 2008, 21:32:09

Quote from: neocr0n on Sep 24, 2008, 20:35:03
Losing both ADSL & PPP.

So that's not IDnet? Then who can point the finger at because I really need someone to blame for this. It needs to get fixed. My line stats don't appear to be that bad. I had a BT engineer out a few month back that pretty much ruled out any problems with my house and installed a new faceplate for the phone line.

If you lose sync, you'll lose PPP as a result. This won't be down to IDNet.

It could be a line problem or equipment. Have you tried your router in the test socket?

neocr0n · Sep 24, 2008, 21:37:42

It's not a problem in my house. I had a BT technician out a few months back testing everything out. New telephone socket faceplate etc. Has to be a line problem but this has been going on a while for me. If IDnet don't sort it out then who does?

Sebby · Sep 24, 2008, 21:50:41

Well, that's the problem, this is one for BT, but if they don't find a fault (which is likely) they'll charge you.

My advice would be to contact BT faults and tell them that you get intermittent crosstalk (important that it's "intermittent" because it won't necessarily be there when the engineer comes round

). BT's fix for this seems to be to swap you to a new pair, which can sometimes cure ADSL problems.

Moonshine · Sep 24, 2008, 22:26:10

Hi

Okay, my connection has been dropping a few times over the last few weeks. I put it down to a blip, and didn't want to cause a fuss, but tonight it's dropped twice already in the last five minutes! This always scares the hell out of me when I get that dreaded "Internet Explorer cannot display page...." blah, blah, blah, because that used to be a common factor with my previous ISP - not that I'm mentioning names (you know, the one that's a very bright, sickly amberish colour with a Bangladeshi call centre). I don't think I could cope experiencing all that again!

Now, I know I'm going to be asked to post my router stats, but I'm ashamed to say I haven't a clue how to do this

. I'd be really grateful if someone could explain to me how to do this?!

I don't know whether I should be concerned or not. Usually it's such a stable connection, but just recently, I too have noticed drops. I've been logging off and then restarting when this happens, and it has previously then corrected itself. I'm reluctant to keep unplugging the modem lead, in case it cocks it up even more so!

I'm off to bed now, but will check back tomorrow to see if anyone is able to offer advice.

Many thanks all!!

Moonshine.

johnny5 · Sep 24, 2008, 22:37:26

I also lost internet connection for a couple of minutes at about 22.15, My dsl connection stayed though.

Maybe just part of that electronic mexican wave.

Ray · Sep 24, 2008, 22:39:18

Just checked my router logs and my connection went down at 22:06 and didn't come back until 22:35, are BT messing about again?

Sebby · Sep 24, 2008, 22:41:21

I also lost PPP a little while ago.

Lance · Sep 24, 2008, 22:52:55

Maybe our dodgy router is playing up again, which would explain ppp drops but not at all related to the adsl drops some people are reporting. I'm on my phone so can't check my router logs.

esh · Sep 24, 2008, 22:53:30

That's 3 drops in 2 days now. BT must be replacing the hamsters at my exchange.

Lance · Sep 24, 2008, 22:56:09

The worrying thing is, what with!?

Ann · Sep 24, 2008, 23:01:33

Mine went again too. 22:06 but just for a minute.

anz1066 · Sep 25, 2008, 02:29:16

mine also went down at a crucial point in Cod4 lol only 5 mins or so. $:-\$

LesD · Sep 25, 2008, 08:23:58

Quote from: Ann on Sep 24, 2008, 23:01:33
Mine went again too. 22:06 but just for a minute.

This mirrors my experience too!

ST Driver · Sep 25, 2008, 09:08:49

Hi

Down here again last night at 22:06 for a couple of mins

Steve

Rik · Sep 25, 2008, 09:21:17

No drop here. I've had a word with support and they are checking their logs, but nothing was obvious when we spoke.

markiep · Sep 25, 2008, 09:44:05

So did mine a couple of times between 22.00 and 22.30 - reset router and it was ok

petethegeek · Sep 25, 2008, 10:23:43

I had one too...

QuoteWed, 2008-09-24 22:06:34 - LCP down.
Wed, 2008-09-24 22:06:43 - Initialize LCP.
Wed, 2008-09-24 22:06:43 - LCP is allowed to come up.

Only noticed it because I got a reconnect to the IM session I was on at the time.

Rik · Sep 25, 2008, 10:30:21

That's a loss of sync, Pete, definitely an issue between you and the exchange, nothing to do with IDNet.

Ann · Sep 25, 2008, 10:43:28

I wonder if some routers/modems drop synch when the ppp goes while others are more stable and keep synch. The fact that petethegeek above dropped at 22:06 which is the exact time that others of us lost ppp is perhaps significant and not quite as simple as it seems.

Rik · Sep 25, 2008, 10:44:29

I've had a Netgear which didn't drop sync if PPP went down, Ann, hence my comment.

Sebby · Sep 25, 2008, 10:47:25

There's no reason that a router should lose sync is the PPP session is dropped.

Ray · Sep 25, 2008, 11:06:55

Quote from: Rik on Sep 25, 2008, 10:44:29
I've had a Netgear which didn't drop sync if PPP went down, Ann, hence my comment.

Mine definitely lost ppp and lcp and it took 29 minutes to reconnect, although I didn't know about till after the event as I wasn't at the PC when it happened.

Sebby · Sep 25, 2008, 11:07:53

That could be unrelated, though, Ray.

Rik · Sep 25, 2008, 11:09:20

I've just had a chat with Simon, they've found a bug in the Cisco router software which is causing this problem. It will be patched in the next day or so.

Ray · Sep 25, 2008, 11:20:23

Quote from: Sebby on Sep 25, 2008, 11:07:53
That could be unrelated, though, Ray.

Agreed, Rik, BT are my favourite suspects at the moment. $:-\$

Rik · Sep 25, 2008, 11:35:02

See above, Ray. IDNet have identified the cause.

Ann · Sep 25, 2008, 11:37:16

I don't think Pete's drop was BT at all. I think his router just flipped and lost lcp when the ppp went. The timing is just too coincidental.

People here are often far too quick to blame BT and let IDNet off the hook. It doesn't help sort the problem. As we have seen here IDNet now know they have a problem but had it been left to some to downplay it, it wouldn't have got sorted at all.

Rik · Sep 25, 2008, 11:38:13

Some of us raised it with IDNet to get it looked at, Ann.

Ray · Sep 25, 2008, 11:39:48

Quote from: Rik on Sep 25, 2008, 11:35:02
See above, Ray. IDNet have identified the cause.

Oops missed that post, to quick on the reply button again,

anyway that's good to know, Rik, another problem soon to be solved.

Simon · Sep 25, 2008, 11:47:21

Some people are also very quick to blame IDNet for everything, Ann, when it's not always something they can control.

Sebby · Sep 25, 2008, 12:28:20

Quote from: Ann on Sep 25, 2008, 11:37:16
People here are often far too quick to blame BT and let IDNet off the hook. It doesn't help sort the problem. As we have seen here IDNet now know they have a problem but had it been left to some to downplay it, it wouldn't have got sorted at all.

Point taken. I guess that when it comes to sync, it is seen as something outside of IDNet's control, that's all.

Moonshine · Sep 25, 2008, 13:18:46

Glad to see it wasn't just me, then!!

Baz · Sep 25, 2008, 15:05:33

blimey I started something here didnt I

Rik · Sep 25, 2008, 15:06:11

Don't you always, Baz?

Baz · Sep 25, 2008, 15:06:51

please dont hurt me guys...........i didnt mean it

Sebby · Sep 25, 2008, 15:31:23

We've heard it all before!

Simon · Sep 25, 2008, 17:02:24

Bloody inmigrants from other ISP, they cause nothing but trouble!

Baz · Sep 25, 2008, 20:11:14

Quote from: Simon on Sep 25, 2008, 17:02:24
Bloody inmigrants from other ISP, they cause nothing but trouble!

first you try to tempt me here with amazing stats and praise then you want rid

Simon · Sep 25, 2008, 20:54:38

Far be it from me to deprive IDNet of a good paying customer!

esh · Sep 26, 2008, 12:18:37

Obviously it's all Cisco's fault.

if (std::rand() % 100 + 1 == 1) { _this->connection->drop("bye!"); }

Tsk, tsk.

Sebby · Sep 26, 2008, 15:06:46

That one's gone straight over my head.

Rik · Sep 26, 2008, 15:09:25

You shouldn't have ducked then, Seb.

Sebby · Sep 26, 2008, 15:35:51

I thought I must be going wrong somewhere.

davej99 · Sep 26, 2008, 16:33:15

I understand but a little of this technology, but I think that the Link Control Protocol establishes, configures and monitors the PPP link and if an LCP packet determines that the link is not functioning properly, it terminates it. Loss of sync will always cause termination but termination is not always caused by loss of sync. All my Netgear router logs is LCP down, not the cause. It is not true to say this is always a BT line problem, but I guess it almost always is. Any point along the connection can give rise to the failure, including both BT and IDNET equipment. Since many of us saw termination at the same time loss of sync was an unlikely cause. As it turns out a robust dialogue on this thread and Rik's follow up helped diagnose an IDNET problem. I do not expect a trouble-free service and I suggest most of the time connection issues are not IDNET's fault. To the Companies credit they investigated the problem and put their hand up. That is good enough for me.

Sebby · Sep 26, 2008, 16:45:33

IDNet are good like that; they do tend to admit when there is something wrong at their end.

Rik · Sep 26, 2008, 16:46:47

Older Netgears used to log the PPP drop separately, Dave, it's a shame that they dropped that functionality. I agree with you that LCP can go down in response to a PPP problem, but 99% (it's as valid as any stat

) of dropped connections are a local/BT issue. That this one wasn't is unusual, but as you say, once IDNet were aware of it, they found the cause pretty quickly.