speed issues

[Baz]

anyone noticing a slow down in general page loading etc today. 

[Rik]

Not here, Baz, but I'd imagine news and financial sites are taking a lot of hits today and may, in themselves, be slow.

[Baz]

hmmmm  strange, pages which are normally speedy as are just hanging mid way then taking ages to actually fully load, even the forums here

[Rik]

I'm definitely not seeing that, Baz. Have you checked your exchange status?

http://usertools.plus.net/exchanges/

[Inactive]

No problems here Baz, flying along as usual.

[Baz]

showing green.........

[Baz]

cant even get onto the BT tester

[Rik]

What are your stats at the moment?

[Baz]

router stats are

ADSL Link                Downstream     Upstream
Connection Speed    8128 kbps    448 kbps
Line Attenuation       36.0 db       18.0 db
Noise Margin                 7.8 db          23.0 db


test from speedtest.net

[Rik]

No problems there, Baz. If the issue persists, give support a ring, they can check your line and see if there's anything going on with BT. Do try to get a BT test done, though.

[Baz]

ok Rik will keep an eye on it 

[Sebby]

I think BT are messing around again. A few seem to be having these bizarre issues. See how it goes and let IDNet know if things don't improve.

[Baz]

seems to have perked up again

[Ann]

You've pinched my speed..

[Dopamine]

anyone noticing a slow down in general page loading etc today. 

Yes, I am since yesterday. Have just returned from Spain where I could access all my normal sites with no problems at all. Then spent a couple of days using someone else's Be connection, with no problem at all. Now back to IDNet, and slow page look-ups, or pages failing completely, so I come to look at the forum, and guess what? A "speed issues" thread

What's the excuse this time?..... because whatever it is doesn't extend to Spain, or Be's network in East Sussex.

[Simon]

Yes, I am since yesterday. Have just returned from Spain where I could access all my normal sites with no problems at all. Then spent a couple of days using someone else's Be connection, with no problem at all. Now back to IDNet, and slow page look-ups, or pages failing completely, so I come to look at the forum, and guess what? A "speed issues" thread

What's the excuse this time?..... because whatever it is doesn't extend to Spain, or Be's network in East Sussex.

I can only suggest you contact IDNet.  Or migrate to Be. 

[Dopamine]

I can only suggest you contact IDNet.  Or migrate to Be. 

Be has just recently enabled my exchange, so that's looking like a very attractive option. Contacting IDNet support, again, isn't so attractive, not least because they aren't available to speak to outside of office hours.

I was with Pipex for years and called their support a handful of times. I've been with IDNet since February and have lost count of how many times I've needed to contact them.

[Simon]

IDNet isn't for everyone.  If you have Be enabled, that might be your best option, as I believe they are LLU. 

[Sebby]

Be* are LLU, yes.

[Moonshine]

Good Morning all.

The sun is beating down, and all is right with the world.  Well, almost....!!

I appear to be experiencing slow speeds lately, too.  As usual, I know absolutely nothing about what is normal for my line and what is not, so I have taken the liberty of doing a BT speed test (results copied and pasted below):-

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3392 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 2289 kbps

Could someone enlighten me as to whether this is normal or not, or should I be concerned?  Forgive me, I have no idea how to provide router stats, so if these are needed, would someone be able to please inform me how to do this?!

Many thanks.

Moonshine.

[Gary]

Good Morning all.

The sun is beating down, and all is right with the world.  Well, almost....!!

I appear to be experiencing slow speeds lately, too.  As usual, I know absolutely nothing about what is normal for my line and what is not, so I have taken the liberty of doing a BT speed test (results copied and pasted below):-

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3392 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2500 kbps
    Actual IP throughput achieved during the test was - 2289 kbps

Could someone enlighten me as to whether this is normal or not, or should I be concerned?  Forgive me, I have no idea how to provide router stats, so if these are needed, would someone be able to please inform me how to do this?!

Many thanks.

Moonshine.

What router are you using Moonshine? Length of line and SNR can affect things and without these its hard to tell

[Rik]

The throughput is about right for your profile, Moonshine, and your profile is correct for your sync speed. I'm guessing that your connection has dropped recently and re-connected at a slightly slower speed, which has caused your profile to drop by 500k. Another 32k of sync would give you that extra 500k.

See if your router is listed here, if it is, just follow the appropriate instructions.

[Moonshine]

Thanks!

Is this what I need to be posting here?:-

Item Downstream Upstream Unit
SNR Margin 7 23 dB
Line Attenuation 51 29 dB
Data Rate 3392 448 kbps

Moonshine.

[Sebby]

They look fine, Moonshine. The rate certainly isn't bad for a 51dB line, but perhaps a little low. All in all, I would say things are absolutely fine.

[Moonshine]

Thanks, much obliged! 

[Rik]

Do you have multiple phone extensions, Moonshine? As Sebby says, the rate is a little low, more or less the same as mine, but I have a 57db attenuation.

[Moonshine]

Hi Rik.

This is where I begin bumbling about, and sounding as though I know absolutely nothing about my home set up (which I don't - I'm happy when it's all working fine, and miserable when it's not, and apart from that, I take no interest in the bits inbetween!).  I have the main phone socket downstairs, with an extension socket upstairs, which then gets plugged into the microfilter etc.  I really am not sure if it's an ideal set up, but am very reluctant to touch it - my husband and I are both technically illiterate (I'm sure we must have other qualities!!??), so if it's working, and not running too slow, I'm happy enough (little things....).  Is there anything I should be doing that's not too technical or mind blowing that would help speed?  Other than that, I'm on the Milton Keynes exchange, if that's of any use??!

Cheers.

Moonshine.

[Rik]

That extension may be adding noise to your circuit, Moonshine. Do you have the newer type of master socket, where you can remove the bottom portion of the face plate? If you do, could you test there, plugging the router into the BT socket which is behind the face plate. At that point, you are connected directly to the BT line, and if the figures improve, it suggests that your extension is causing a problem.

I'm only just up the road from you, btw, I'm on the Wolverton exchange.

[Moonshine]

Hmmm....well, I've just had a little look at the sockets.  The downstairs one seems to be in two parts - it has two screws either side, and appears to have a bottom bit that could potentially be removed .

The upstairs exension socket looks a bit older; it still has two screws either side (see, you're just loving this technobabble of mine, aren't you?!), but appears not to be in two halves.  Jeez, I'm chuckling at my own clumsy description here....

So, anyway, it would seem we've established I have a newer type downstairs, and an older type upstairs, and no confidence to play about with either!!  I think unless my speed comes to virtually a standstill, I'll accept the slightly lagging speed. 

By the way, small world, eh Rik?!  Sunny greetings from MK!

Moonshine.

[Rik]

You can see a picture of an NTE5 (the BT name for the socket) in thisFAQ, Moonshine. It's really a lot simpler than you fear to check the speed using the test socket. The most common cause of noise pickup, which affects speed, is the redundant ringwire on terminal 3. Disconnecting that at each end could gain your 500k+.

It is remarkably nice out there today, isn't it.

[Moonshine]

Ah, well, you see Rik - for the average layman, that would be a piece of cake.  For the daydreaming, wishy-washy, would-rather-scrub-toilets than understand the internet technophobe that usually doesn't suffer fools gladly (but is one) - not so easy.   

What a pleasure it is having a sickie with the sun beating down on one's keyboard....

Moonshine.

[Rik]

If you change your mind, Moonshine, we'll be here to help. (Every day's a holiday when you're retired. )

[Moonshine]

 

[Sebby]

Yep, it's certainly worth removing the lower half and connecting the router to see if you can achieve better.

[Baz]

ooooo.....bit of a blip for a while there, about half an hours worth of very slow/non loading pages.

anyone else 

[Rik]

Fine here, Baz. What sites?

[Baz]

everything, this, google, idnet home page etc.

[Rik]

Are you seeing a delay in lookup, or is it a delay in loading, ie does the status bar sit on 'Looking up...'?

[Baz]

it was in loading but its just kicked back in now Rik 

[Rik]

Possibly the local exchange, Baz, but if it persists, do some BT tests and have a word with support.