Check my stats please

[Steve]

Should be admin and password, a factory reset will return you to the default settings.

[Rik]

It's usually your IDNet username and password, Zappa, but maybe they've changed that now.

[zappaDPJ]

I finally got around to calling support and you were both half right (admin/IDNet password).

These are my current stats which look like an improvement with the new modem:

Connection Speed 7808 kbps 448 kbps
Line Attenuation 26.0 db 12.5 db
Noise Margin 6.4 db 22.0 db

[Rik]

I'd have expected you to get a full synch with a 26db attenuation, as it is you're on a 6500 profile rather than a 7150.

Do you have a number of phone sockets?

[Steve]

Its a higher downstream than before with the same margin but as Rik says you should really get a full sync? Do you think you could get a filtered faceplate on that non BT mains socket?

[zappaDPJ]

I only have the one socket (no extentions) but I am considering getting a filtered socket.

My only hesitation is that when I moved to this property I found a number of BT cables left hanging outside. The property had been refurbished and the builder had cut corners as well as the BT cable. I had the line connected but BT wanted an arm and a leg to repair the damage. I brought one of the cables into the house and tried to fit an off the shelf master socket but the cable was multi-core with little or no colour coding.

The bottom line was I couldn't get a dialing tone after trying every combination so I [cough] reported a fault and a BT engineer (who did actually comment that the cable was not something he'd seen before) finally got it working after spending the best part of a day between a telegraph poll and a junction cabinet.

I'm just a little bit worried that if I try to swap the faceplate I'll end up with a problem I can't fix myself. Then again I may just throw caution to the wind

[Sebby]

Hmm, so do you have an NTE5 master socket (one with a removable lower half)?

[zappaDPJ]

No, it's literally a face plate with just a small circuit board attached directly to the socket with the ring capacitor.

[Sebby]

In that case, you can't fit a filtered faceplate. You could call BT and tell them that you want to add extension wiring but can't because you don't have an NTE5. They have been known to come and fit one for free if you tell them this, but obviously I can't give you absolute assurance.

[zappaDPJ]

Having now looked at an NTE5 face plate I can see the problem. I'll give BT a ring and see what they say. Thanks for the suggestion.

[Sebby]

Theoretically, there's no particular reason why your own "master" socket should create a problem if there are no extensions, but it's always more difficult to know for sure without an NTE5.