Home Phone Discussion

[Glenn]

I was looking at ordering a phone-line for a flat which had it's phone-line disconnected 10 or 12 years ago. However the page I am directed to http://www.idnet.net/contact/placehomephoneorderonline.jsp?transfer=0 doesn't seem to include a price anywhere. Surely BT charge IDNet for supplying a phone-line?

I missed it first off, but at the top of the page http://www.idnet.net/solutions/home/phone/

Phone Packages

Transfer of phone line from your existing provider is free.*
New phone lines can be installed for a charge of £110.00 inc vat.

[Steve]

 

[Simon]

[Ray]

  agal.

[Rik]

I was looking at ordering a phone-line for a flat which had it's phone-line disconnected 10 or 12 years ago. However the page I am directed to http://www.idnet.net/contact/placehomephoneorderonline.jsp?transfer=0 doesn't seem to include a price anywhere. Surely BT charge IDNet for supplying a phone-line?

http://www.idnet.net/solutions/home/phone/residential.jsp

£110 inclusive.

Or what Glenn said.

[agal]

Thanks guys.
I now have to weigh up restoring the BT line (£110) + monthly cost (£31.98 to £51.98) vs. a mobile dongle and PAYG. It would only be for 9 months a year so the IDNet package may still work out better value 

[JohnH]

My phone call log seemed to have stopped after March 18. Is it just me, or is there a problem?

[Rik]

Mine stopped at March 14, but then I don't make a lot of calls. There have been some problems with billing data not being sent from BT, this may be part of it.

[psychopomp1]

Hi

A few days ago I applied to transfer my BT line to iDNET anytime call package and my service will transfer on 20/4/10. However i don't want my existing BTW based broadband on the same line to be affected and IDNET assured me that it would not be affected. This morning i put the same question to Entanet (my ISP), and they're saying that BT MAY decide to put a cease order on my broadband service as i am changing telephone suppliers. Could someone please tell me what are the chances that i will lose my broadband during the transfer?

Cheers

[Glenn]

 

I would think the best people to talk to would be support, they will be able to answer your questions quickly.

[Rik]

I agree with Glenn, it should be OK but check with support...

[Ray]

 

[Lance]

It is only a billing change so no change on the line. If you were going to a LLU provider then the line would have been moved over to their control. Is that, I wonder, why Entra are playing safe?

[psychopomp1]

Thanks for the replies, IDNET support have already assured me that my broadband will not be affected...i just wanted re-confirmation on these forums  . I think Enta are probably not aware what kind of transfer this is going to be, they're probably saying if i'm moving over to a LLU supplier (eg Sky) then BT would cancel my broadband, but since IDNET service just involves changing billing only, i should be ok.

Cheers

[Rik]

Perhaps they've confused it with the fact that a change of billing info with BT can result in a cease...

[Tina]

Ok I've decided when I get my new flat (soon) I am going to get BB from Idnet   and also my phone line, but I'm going for landline only as I'm locked into a mobile contract and can't afford both.

My question is will the phone part be a 12 month contract, as  the line is still owned by BT and they do 12 month contracts, it's no issue really

[Rik]

Hi Diss, how are you? The phoneline is a rolling 30-day contract, just like broadband. When and if you want to change package, a phone call will fix it immediately.

[Tina]

I'm OK thanks slowly going in the right direction and getting away from cr*p services  Phone is a 30 day rolling contract? wow! I really thought cos BT would still own the line (won't they?) that it would be 12 months.
How's you Rik?

[Rik]

BT own the line, but it's BT Wholesale, not Retail, Diss. BT just moved their peak hours from 6-6 to 7-7, because they'd worked out few people phone between 6-7am but a lot did between 6-7pm, so there was revenue to be had. IDNet haven't changed the hours.

I'm fine, thanks, Diss, chomping at the bit to get a follow up from the cardiologist, but otherwise enjoying spring.

[Tina]

I so wish isnet did dongles then I could be with them now instead of cr*ppy 3 This is how sad i am.. I even set up my router the other day to look at my old settings for when I had idnet I want it NOW lol

[Rik]

We'll try and hijack a line for you.

[Tina]

I wish lol

[Rik]

We try.

[gromit]

"Transfer of phone line from your existing provider is free."

Does this mean a transfer from a fully unbundled line (i.e. TalkTalk) would be free?

[Rik]

TBH, I don't know. I'll find out.