Home Phone Discussion

[Rik]

Just stop watching TV and you'll be fine.

[pctech]

Yes am a bit too addicted to tvcatchup and now to justin.tv thanks to Paul.

[Rik]

 

This place is bad for your wallet.

[pctech]

 

[pctech]

Got my switchover date from James - 27th September.

Confirmation e-mail included a login username and password for the portal so I logged in and was able to fill in a DD mandate there (default method was set to standing order/bank payment)

[Simon]

[Rik]

Thanks for that, Mitch, useful for jogging our memories.  

[pctech]

Rik, I'm a little concerned that the e-mail confirmation I've received contains the full unobscured sort code and account number which kind of makes the secure session a tad pointless?

My system is clean but others may not be so it could leave ID wide open to claims for loss.

[Rik]

I'll pass your concerns on, Mitch.

[pctech]

Cheers, I'm not a person to moan but in the age when banks will try anything to get out of liability and customers sometimes aren't too careful about proper system security I wouldn't want IDNet to end up liable as they seem like a thoroughly decent bunch.

I'm looking forward to joining,

[Simon_idnet]

Rik, I'm a little concerned that the e-mail confirmation I've received contains the full unobscured sort code and account number which kind of makes the secure session a tad pointless?

My system is clean but others may not be so it could leave ID wide open to claims for loss.

We wholly agree with you Mitch. However,  the BACS rules state that we must quote back to you, by email, the details that you have entered. We've challenged this, on the grounds that you mention, but have been told that we must comply with the rules...
Simon

[Simon]

Seems rather senseless (the rule), but thanks for the clarification, Simon.

[pctech]

Thanks for clarification Simon.

[Rik]

Thanks, Simon. I wonder what BACS would do to wriggle out of any liability?

[pctech]

Just got this month's bill in from phone coop and invoice from IDNET

Phone coop 37.71 (mostly made up of 0845/0844 calls)
IDNet 24.97 (which shouldn't go any higher) 

[Rik]

If you can do it, go annual in December, Mitch and get the 1 month discount plus the lower VAT rate for a year.

[pctech]

I might just do that.

[pctech]

Ah one other question has just occurred to me, one of the lines is currently configured to block sending of the number by default, will this configuration be retained when IDNet take control or should I check with support? (I don't recall having to do that when it was transferred from BT Retail)

[Rik]

It should all transfer, Mitch.

[pctech]

Cool

[pctech]

Very last dumb question.

I see IDNet have a freephone for customer services which is of course to be applauded but was just wondering if they have a geographic equivalent I can store on my mobile in case the lines ever go down?

[Rik]

Your wish is my command - 01462 480092. 

[pctech]

Cheers Rik

Think O2 charge me about 35p/min for 0800

[Rik]

That's why I keep it on my mobile.

[foreversummer]

Hi Sorry if this has been covered before.

Just noticed that I have been charged £1 for a 15 minute call to an 0844 number.  I can see mentioned that 0845 and 0870 numbers are included in anytime packages but can't see pricing structure for 0844.

Ta

Foreversummer