Home Phone Discussion

[Rik]

http://www.idnet.net/solutions/home/phone/specialcalls.jsp

[foreversummer]

Hi Rik

Thanks for that.  Gosh, I didn't realise there were so many different prices for so many different numbers!  Complicated life these days isn't it.

Foreversummer

[Rik]

Very, unfortunately. You really have to look twice before dialling these days.

[foreversummer]

I've heard of 0870 and 0845 and thought (without checking) that 0844 would be the same.

I needed to phone Land Registry this afternoon and guess what they have a 0844 number, so I plugged it into the www.saynotto0870.co.uk website and it gave me a geographical number. 

Brilliant.  Definitely worth a try and saved a quid or so.

Foreversummer

[Rik]

That's the problem, we naturally assume that 0844 is similar to 0845 and 08701 to 0870, but they're not. Ofcom chaos once again.

[Lona]

Here's a freephone number for Sky 0800 0512597.

[Glenn]

 

[foreversummer]

Thanks Lona

Hopefully I won't have to phone them again.  Can you believe they told me they had no record of me moving to another broadband provider even though I'd asked for a MAC code and moved to IDNet.  And now they say I've to pay an extra weeks broadband money for a service I was not receiving.

Hopeless.  Just glad to have got away!

Foreversummer

[Rik]

Many are.

[pctech]

If I can FTTP and its stable I'll be doing away with the line that currently supports ADSL, how much do IDNet charge for ceasing a line?

[Rik]

Afaik, nothing, it's just a monthly contract, Mitch.

[pctech]

Just wondered whether they maybe a fee if Openreach have to dispatch an engineer to the exchange to physically disconnect the line from the distribution frame.

[Rik]

It's possible, there is for ADSL, but I can't see anything on the site.

[pctech]

I contacted support via e-mail and had a response with 2 hours from Brian indicating the lines had successfully been transferred and he would request CLI for me.

Superb service.

[Simon]

[pctech]

http://www.thinkbroadband.com/news/4316-bt-to-raise-call-and-line-rental-prices-from-october.html

A little late I know but heard this mentioned on the radio news this morning, are IDNet likely to raise prices soon?

[Glenn]

I've not heard anything so far Mitch.

[pctech]

I understand they will have to if BT Wholesale up their prices, the radio news on Talksport said that Virgin Media were upping their prices too which suggests Wholesale have hiked them.

[Lance]

It looks like BT retail increasing the prices, rather than BT wholesale.

Other large companies will up them just because they can and still remain competitive. 

[pctech]

Cheers Lance, even if they do its got to be better than the 33-37 quid I was paying each month with the phone coop.

[Rik]

I have asked a couple of times, Mitch, and the answer is that IDNet have no plans to increase tariffs unless forced to do so by a BTw rise, of which they have heard nothing.

[pctech]

Cheers

logged into the customer portal as have to make a couple of 0845 calls this week and was pleased to see a nice round 0 for cost 

[Rapier Racer]

I'm sorry if this had been answered before, please excuse me 19 pages is a lot to look through 

I've had my broadband with IDNet for 3 and half years now and just today have put in a request for them to provide me with phone line rental. I notice you get a small discount if you take the phone and broadband together will I quality for this since I didn't order both at the same time?

[pctech]

No reason why you shouldn't, give support a ring.

[Rik]

What Mitch said, RR. Even better, if you can, pay for a full year from December and avoid the VAT rise. You're still only in a monthly contract, and you only pay for 11 months.