Home Phone Discussion

[pctech]

It might be, but I won't be.

[Rik]

 

[MisterW]

Milton Keynes will be devastated.

Could we be that lucky

[pctech]

Alas, I think not MisterW

Every joke I've ever heard about the place is true, and then some.

[sparky]

I have noticed in recent months that I have had problems trying to make voice calls to Australia and I'm wondering if this might have only been since I moved my Phone account to idnet. Do they route international calls differently to BT?

I have had calls that fail to connect, ie. no ringtone, then yesterday, every time the call was picked up in Aus, the line was so noisy that we had to give up. I ended up calling the same number on Skype with no problems.

Just wondering, that's all.

[Simon]

As far as I know, you're still using BT.  It's just the billing that goes through IDNet. 

[sparky]

Thanks Simon, Yeah. That's what I would have thought.

Must just be water in the works somewhere I guess.

[pctech]

Might be worth talking to support or the international operator on 155 (I'm assuming that service is available via IDNet home phone)

Sorry cant be of more assistance but never have to make any personal international calls and the ones I have to make at work are generally to Europe.

[Lance]

I can confirm what Simon has said, it is purely a billing change when you move to Idnet.

[sparky]

I can confirm what Simon has said, it is purely a billing change when you move to Idnet.

OK Guys. Thanks. I thought as much. Just a hicup in the system somewhere.

[Aaron]

Moving home in 2 weeks, and saw on BT's line rental site they have a service that automatically answers calls to an old number informing the caller the new number - thought that was useful.

But as I'm planning to go with IDNet's line rental & broadband for the new home (less chance of broadband downtime), I wondered if they have a Caller Redirect service too?

[Rik]

Check with support, but most BT-offered services can be supplied as the line is still provided by BT Wholesale, just as it would be if you rented from BT Retail.

[pctech]

When I move the line back to IDNet it possible for me to prepay the line rental annually but to settle the call package and calls monthly as I want to be able to move between plans until I find one that matches the exact usage without causing either myself or IDNet an admin headache.

[Rik]

Probably, Mitch, but check with support. It might be easier to pre-pay the lightest package you can envisage using, then adjusting as necessary. That way, you get more of a discount.

[Aaron]

Thanks Rik 

Feel free to merge this post into the Home Phone discussion thread, didn't see that at first

[Rik]

NP. 

[JohnH]

When I move the line back to IDNet it possible for me to prepay the line rental annually but to settle the call package and calls monthly as I want to be able to move between plans until I find one that matches the exact usage without causing either myself or IDNet an admin headache.

You pay the equivalent of 11 months rental if you prepay the line rental annually. It's listed on http://www.idnet.net/solutions/home/phone/ towards the bottom under 'Annual Price'

[pctech]

Thanks Rik and JohnH.

[pctech]

Sorry, dumb question alert.

Just checked BT and the line rental saver ends on 1 August

Does it still take a month for them to take over the billing? If so if I placed the order on 1 July that should be enough time shouldn't it?

[pctech]

Question answered, site says it takes two weeks.

[Lance]

I like those type of questions

[pctech]

I thought you might 

[Rik]

 

[Aaron]

Noticed my Caller Display isn't working, do I need to do something to enable it? IDNet's Account area doesn't have much for turning settings on/off.

I'm on the Anytime Lite package, so it's included.

If it's not that, then I fear I may have reversed the polarity to A & B when I fitted an NTE5 in the house (from an External NTE) 

[Rik]

Check with support that it is still 'on', if so check your wiring.