Home Phone Discussion

[Aaron]

Looks like it wasn't enabled by default, all sorted now

[pctech]

So it wasn't that your Dilithium Crystals weren't aligned then?  (Star Trek joke)

[pctech]

Anyone know if IDNet have a home phone order backlog as placed a request on Thursday evening and not heard a dicky bird apart from the order form thank you e-mail.

Would have thought they might have automated the process by now.

[Simon]

I've not heard of any problems, Mitch.  If you put the order in on Thursday evening, they would have received it on Friday, and it's probably being processed.  I'd give them till Monday afternoon, then give them a prod if you've not heard anything by then.

[pctech]

Cheers, I'd like to be rid of BT before the line rental kicks in again.

[mervl]

Yep, last year ordering on the website I got an acknowledgement/confirmation within a couple of hours (a copy of the BTw e-mails forwarded by IDNet's systems) though it depends on BTw systems working properly, and I suspect they can go down. The actual transfer I believe takes ten working days from acceptance though - it's the slamming rules (so you can get notification from your leaving provider (though I didn't) and cancel the order if it's been made wrongly).

[pctech]

Queried via e-mail and a short time later got a copy of the BTw order mails and a mail from Miriam apologising for the delay and informing me it should transition to them on 31/7.

The first invoice has just this second landed too which I have set up to be paid on my pay day.

[pctech]

I'm pleased to say I'm now back on IDNet for my main line, Brian has been really helpful.

[pctech]

Bt kiking line rental apparently http://www.thinkbroadband.com/news/5403-bt-line-rental-to-rise-over-15-from-january-2013.html is this likely to affect IDNet?

[Rik]

It hasn't in the past Mitch.

[mervl]

That's BT Retail. The wholesale charge to IDNet and others (which BT Retail pay too) is set separately and I think may already have gone up (slightly). It's a commercial decision and whilst the major players such as TT and Sky seem to track BT (and I think have just announced increases to bring them in line before BT's announcement of further increases) it'll depend on how much of a nuisance and cost we're all causing IDNet I suppose!  (The big boys have all been investing heavily and making all sorts of broadband offers, so they have to make up the shortfall somehow, I suppose).

[pctech]

Yes I understand that, but if the wholesale charge increases too.....

[mervl]

http://media.ofcom.org.uk/2012/03/07/ofcom-sets-wholesale-charges-for-openreach/

Note the date! 

[pctech]

Cheers, another reason to be thankful I left BT Ripoff Retail

[pctech]

Looks like the cost has gone up as adding VAT to the nice looking reduction in line rental gives £12

Hope the no change policy applies to Home phone too otherwise its bye bye IDNet.

[JB]

Looks like the cost has gone up as adding VAT to the nice looking reduction in line rental gives £12

Yes, I'm a bit disappointed with this, as I was just about to make the change from BT. I guess I will go with the service from my current ISP which is less expensive.

[Ray]

Hope the no change policy applies to Home phone too otherwise its bye bye IDNet.

There is no change if you are already on a phone package, according to the post from Simon at Idnet on TBB forum in this thread: -

http://forums.thinkbroadband.com/idnet/f/4164658-new-packages-from-idnet.html?fpart=3&vc=1

[Simon_idnet]

Looks like the cost has gone up as adding VAT to the nice looking reduction in line rental gives £12

Hope the no change policy applies to Home phone too otherwise its bye bye IDNet.

No change in prices for exisiting customers. Obviously, if BT Wholesale raise our cost prices then, at that point, we may have to adjust our selling prices but until such time - no change to exisiting packages (they are just no longer available for new customers).

[pctech]

Right thanks.