Home Phone Discussion

[Simon]

If you want any further reassurance, give IDNet a call on Monday, Ann, and I am sure they will be happy to clarify things.

[Ann]

It says it's free to change over on the page that you added the link to in Tim's thread.  But that page is weird.  The mouse pointer changes to have a question mark on it and the word 'answerphone' appears on hover.  Very odd.

http://www.idnet.net/solutions/home/phone/

[Simon]

On which part does it do that, Ann?  Can't see it myself.

[Danni]

UK Only Call Centres Yes

There's more than one?

[Rik]

There's definitely no charge moving from BT, Ann.

[Rik]

There's more than one?

Yes, Simon at home is a second, Danni.

[Baz]

this is a very long thread to read through now    bit lazy today

so whats it all about basically. how can IDNet charge so different prices from BT.does it affect  your line if you change.can you change if you already have a BB package with IDNet.

how do you find out when your BT contract ends, to be honest I didnt know there was one

[Rik]

You're probably like most of us, Baz, on a rolling open-ended contract, you can change at any time. The switch is just one of billing, the phone line is rented from BT Wholesale by IDNet instead of BT Retail. IDNet offer a package which is cheaper for most people. It's independent of your broadband package, but can be tied into it if you wish.

[Ann]

On which part does it do that, Ann?  Can't see it myself.

Mouseover on the table itself.. can't think that it would just be me.

[Rik]

Not getting that here, Ann.

[Ann]

I don't get it on the overview tab but on the other three tabs.. weird.  All other web pages on that site and others are unaffected.

[Rik]

Very, and I can't think what would cause it...

Having tested, I can replicate it in IE7, Firefox, Opera & Sea Monkey don't cause the issue. I'll let IDNet know.

[Ann]

Oh wow.. I can see what's wrong in the source code.  After the words "answerphone" which appears on the overview page, they haven't put an </abbr> in the code, they've put an </a> instead so it hangs onto that mouseover for the rest of the coding. 

See...
<ul>
                <li>Line Rental</li>
                <li>Free Caller Display</li>
                <li>No call setup charges</li>
                <li>Per second billing</li>
                <li>Free <abbr title="overide withheld number">1470</abbr>, <abbr title="retrieve last received number">1471</abbr>, <abbr title="erase last received number">1475</abbr>, <abbr title="answerphone">1.1571</a> facilties</li>

[Rik]

I'll pass that on, Ann, thanks. 

[Ann]

Thanks Rik.  That was fun.  Back to the electricity and gas comparisons now 

[Rik]

It looks they need a spell checker too.

[trophymick]

I went for the full package with IDNet, should be all switched over on the 9th Jan Very impressed so far

[Rik]

Keep us posted after the switch will you, Mick?

[trophymick]

Will do

[Rik]

UPDATE

Site fixed!

[Ann]

Confirm fixed.  That was quick.  Good for them. 

[Rik]

Andy got my message. They don't hang about.

[JohnH]

If only IDNet would come up with an 'Anytime' phone package, I would move everything over, including broadband. Anything in the offing does anyone know?

[Sebby]

I don't know the answer, but it's worth asking them directly.

[alan]

Do I read this correct.... With BT Evening and Week-end inclusive with a 12 Month contract  £10.27 x 12 = £123.24
With IDnet with the same package over 12 Months £12.55 x 12 = £150.06

Where am I going wrong.. Surely it shouldn't be that much difference.