Home Phone Discussion

pup · Mar 16, 2009, 12:22:24

bugger didnt read that properly $:-\$

Ray · May 01, 2009, 13:32:56

My contract for BT's Evening and Weekend calling plan expires on the 27th of May this year and I have just received a letter from BT advising me of my options.
I intend to move my phone line to Idnet when this contract finishes, my question is do I need to notify BT of my intention (this can only be done by phoning BT - something I like to avoid at all costs if I can.

) to end the contract or does the process of starting the transfer to another provider do this any way?

Sebby · May 01, 2009, 13:41:55

Someone will confirm, Ray, but I believe you need to inform BT otherwise your contract automatically renews.

Gary · May 01, 2009, 14:20:40

I would move over but I get free 087 numbers with my package as well as 084 in the day time and I don't need international calls so I'm better off with BT @ £15.46 a month or something like that.

Rik · May 01, 2009, 14:57:42

I just told IDNet, Ray, and BT contacted me to confirm I wanted to leave. That said, I wasn't in a renewable contract situation, so see what IDNet advise.

Ray · May 01, 2009, 15:00:45

Quote from: Rik on May 01, 2009, 14:57:42
I just told IDNet, Ray, and BT contacted me to confirm I wanted to leave. That said, I wasn't in a renewable contract situation, so see what IDNet advise.

Thanks, Rik, I'll give Idnet a call after the Holiday.

Ann · May 02, 2009, 18:25:11

I emailed BT to let them know not to renew the contract and they phoned me next day to say nothing much except "okay".

Then I emailed IDNet to ask them to take over my line on the date that the contract was up. It takes them about two weeks in all.

Simon · May 02, 2009, 20:26:06

You shouldn't even notice when it happens, Ann.

Ann · May 02, 2009, 23:06:42

I didn't notice although it would have been nice to have been told. That was my only gripe, that I wasn't told when the change over had happened. Grrrr.

Rik · May 03, 2009, 10:55:45

BT gave me one date and IDNet another, Ann. Unlike ADSL connections/migrations, they don't send a completion email to IDNet, so they just have to assume the date they give you.

Ray · May 05, 2009, 09:55:30

I've just contacted BT via their website to tell them I don't wish to renew my contract, had a phone call back from the Indian Call Centre within a couple of minutes to confirm that's what I wanted.

I'm going to the Idnet web site to arrange transfer shortly, is there any info on their site about services such as call diversion etc? can't seem to find it if there is.

Rik · May 05, 2009, 09:58:07

It's a bit buried, Ray, I'd order by phone if I were you.

Ray · May 05, 2009, 10:00:58

Quote from: Rik on May 05, 2009, 09:58:07
It's a bit buried, Ray, I'd order by phone if I were you.

Thanks, Rik, I'll do that instead.

Rik · May 05, 2009, 10:01:20

It's what I did.

Ray · May 05, 2009, 10:25:59

It seems you now have to do it On line due to the Agreement/disclaimer when you submit the transfer request, so I've just done the request via the online portal.

Rik · May 05, 2009, 10:31:20

How odd.

Ray · May 05, 2009, 10:36:43

Quote from: Rik on May 05, 2009, 10:31:20
How odd.

Yes it is, Rik, I think it was Miriam that I spoke to and this is what she told me, when you submit the form you are also agreeing to Idnet taking over your line, smells of BT bureaucracy to me. $:-\$

Rik · May 05, 2009, 10:39:01

I did it all by phone, Ray.

Glenn · May 05, 2009, 18:29:17

Quote from: Sheltieuk on May 05, 2009, 10:36:43
Yes it is, Rik, I think it was Miriam that I spoke to and this is what she told me, when you submit the form you are also agreeing to Idnet taking over your line, smells of BT bureaucracy to me. $:-\$

As far as I'm aware, IDNet are using Carrier pre-select to supply the phone service, if I try to call BT to report a fault, I get a message to call my service provider.

Rik · May 05, 2009, 18:34:02

So they are.

quandam · May 05, 2009, 19:14:15

Quote from: Gary on May 01, 2009, 14:20:40
I would move over but I get free 087 numbers with my package as well as 084 in the day time and I don't need international calls so I'm better off with BT @ £15.46 a month or something like that.

Me too! If IDNet could match that deal I would change.

The 087/084 numbers are extremely important during the daytime, their costs mounts up rapidly and are bad news

Simon · May 05, 2009, 19:37:21

If I'm not mistaken, 084x numbers are 'free' with IDNet, it's just 087x which are not.

kinmel · May 05, 2009, 19:38:41

my phone was due to change from Sky to Idnet on 30th April, Idnet have sent me invoices and I have not heard any different.

However, when I log into my Idnet account the calls log is empty, how soon after the changeover do calls start to appear ?

Simon · May 05, 2009, 23:06:32

Mine started on the day of the switch, Alan. Probably best to give IDNet a call in the morning, just to check things are OK.

kinmel · May 06, 2009, 09:10:27

Support have tweaked the billing system, all is now working OK