Home Phone Discussion

[mchunt_idnet]

If I'm not mistaken, 084x numbers are 'free' with IDNet, it's just 087x which are not.

As of today 0870 numbers are also included with the Anytime packages. Our 0845/0870 inclusive call offering is subject to the same restrictions as the BT offering (60 minutes per call, not available for internet dial-up calls or indirect access numbers).

BT 0845/0870 Offer

Only 0845 & 0870 numbers are included, 0844,0871 and similar numbers are not included. The actual rate varies according to the number - our rates are similar to BT's (but without BT's 8p call setup fee) and generally around 5p for 084x type numbers and 10p for 087x numbers.

[kinmel]

As of today 0870 numbers are also included with the Anytime packages. Our 0845/0870 inclusive call offering is subject to the same restrictions as the BT offering (60 minutes per call, not available for internet dial-up calls or indirect access numbers).

BT 0845/0870 Offer

Only 0845 & 0870 numbers are included, 0844,0871 and similar numbers are not included. The actual rate varies according to the number - our rates are similar to BT's (but without BT's 8p call setup fee) and generally around 5p for 084x type numbers and 10p for 087x numbers.

Excellent news !

[Rik]

Great news, thanks, Martin.

[Rik]

Well, I've upgraded, how about the rest of you?

[Simon]

Great news, Martin! 

[Steve]

Being inherently lazy. How much notice do I have to give BT as my previous 12 month contract has expired and  as far I can tell has not automatically been renewed.

[kinmel]

Well, I've upgraded, how about the rest of you?

I was already on the anytime package -- now I just want Australia added to the free calls list  - never satisfied !

[Rik]

Being inherently lazy. How much notice do I have to give BT as my previous 12 month contract has expired and  as far I can tell has not automatically been renewed.

None, Steve, I didn't contact BT at all, just asked IDNet to make the switch.

[Rik]

I was already on the anytime package -- now I just want Australia added to the free calls list  - never satisfied !

Our relatives are in Canada.

[Sebby]

Thanks, Martin.

[Steve]

None, Steve, I didn't contact BT at all, just asked IDNet to make the switch.

Thanks Rik . Unfortunately I still think BT is a cheaper option  for me looking at past usage . I have a fair few landline to mobile calls and since BT now charge me 7p/min on the no cost(with anytime unlimited) friends and family mobile plan.

[Rik]

It isn't going to be the right move for everyone, Steve, it's only just become right for me.

[kinmel]

Information please regarding the telephone call log, mine is not operating correctly and it is proving difficult to get it put right.

I am on the Anytime package, does the call log in my Idnet account webpage list all calls made, or just those that will be charged ?

If calls that are included in the package are listed, what is the entry in the "Billed" column ?

Thanks

[Rik]

I've just changed to Anytime, Alan, and I see a number of billed calls for national rate etc, then, from the change date, the calls are listed but there's no charge against them. Does that help?

[kinmel]

I've just changed to Anytime, Alan, and I see a number of billed calls for national rate etc, then, from the change date, the calls are listed but there's no charge against them. Does that help?

Thanks Rik, the changeover to Idnet is proving to be a disaster.  For a week I have been trying to convince Idnet that the changeover has gone wrong, but to little effect.  The changeover should have happened on 30th, but Sky were still adding calls to my Bill until Friday 7th and now that all the calls are appearing on my Idnet account, I am been charged for every call, even though the Idnet system lists me as being on the Anytime call plan.

Four times now Sales, or Support, have told me there is nothing wrong, when there clearly is and a promised call-back today never happened.

[Simon]

Sorry to hear that, Alan.  My transfer went as smooth as silk, at the beginning of April, not that that helps you, of course.

[kinmel]

Martin has sent me an idnetters P.M. out of hours, which is much appreciated.

Perhaps things will soon be back on track.

[Lance]

Thats good to know.

[Simon]

Hope it's sorted for you soon, Alan. 

[Sebby]

Me too.

[kinmel]

Idnet certainly monitor posts onto this forum and re-act quickly too.

I had a P.M. from Martin during the evening and by then the Billing had been corrected and at 8.30 this morning Miriam phoned me with an update.

[Lance]

Glad to hear it's all sorted Alan

[g7pkf]

Thats why we like being here. Let's be perfectly honest we pay quite a lot for our broadband service and about right for phone package.

BUT we get great service, I have only ever had praise for IDnet.

I will never forget one support call went along these lines.

rang support rang twice:-

I have a problem with dns resolve on my broadband connection.

"sorry to here that the person that would be best to help you is currently in the kitchen making me a cup of coffee"

"whats the best number to call you on and i will get them to give you a ring when they get back to there desk".

got a call back within 10 Minutes, half an hour later problem was solved and i got another call back an hour later to confirm all was okay.

Good Old fashioned common courteousy. worth every penny in my book.

[Rik]

I agree, Dean.

[Lance]

Must have been grinding the beans if it took ten minutes to make a coffee!!!