Yes, we did have a short hicccough

Rik · Oct 30, 2008, 17:20:49

A link went down somewhere, causing issues with the forum, email and access to the IDNet website. They had it back up and running almost before I'd got off the phone.

Glenn · Oct 30, 2008, 18:18:41

It can still be slow to resolve, it just took approx 20 seconds to load the webpage, opening another tab and it loaded instantly.

Rik · Oct 30, 2008, 18:20:03

It's been fine here since, Glenn, and they haven't put anything on the status page.

Rik · Oct 30, 2008, 18:27:41

Quote from: Glenn on Oct 30, 2008, 18:18:41
It can still be slow to resolve, it just took approx 20 seconds to load the webpage, opening another tab and it loaded instantly.

Suggestion from James, Glenn, try reversing the DNS servers, use 212.69.40.3 as your primary, 212.69.36.3 as the secondary. '40' is on the 'public' side of the system, '36' on on the IDNet side.

All we know atm is that a link went down briefly between telehouse and, I believe, telecity.

Glenn · Oct 30, 2008, 18:31:43

I normally have 36 as the primary and Open DNS as the secondary, just changed the primary to 40

Glenn · Oct 30, 2008, 18:36:04

Seems quicker, but it may have just been a glitch before.

Rik · Oct 30, 2008, 18:37:07

More info if I get any.

Glenn · Oct 30, 2008, 21:06:24

All seems fine again now

g7pkf · Nov 03, 2008, 13:43:47

there is a load of scheduled maint work going on the abovenet links and exponential-e.

all at weekends mostly stateside. expect hiccups/slow browing etc for brief periods over the next few weekends.

I get these notifications as i look after a few sites located in telehouse city redbus equinix etc etc so get the notifications of maint and possible interruption to service. they look similar to this (which was a major one):-

Dear AboveNet Customer,

AboveNet has experienced a network event.

Start Date & Time: 11/15/07 Update 4:05PM EST

Event Description:

As reported earlier, two AboveNet transcontinental links are experiencing issues which might have caused degradation in services. It has been brought to our attention that it is not a fiber cut as previously reported but a failed card. Our technician arrived on-site and tried reseating the card which did not resolve the outage. A new card and technician will arrive on site in approximately 1 hour. Additional updates will be made as they become available.

Rik · Nov 03, 2008, 14:11:58

QuoteA new card and technician will arrive on site in approximately 1 hour.

I wonder what they did to the old one?

g7pkf · Nov 03, 2008, 16:02:23

was probarly an on-site erk. most sites have them they get "talked" through what to do.

if they cannot fix it a real engineer gets despatched.

Rik · Nov 03, 2008, 16:02:57

One shot to the head, Dean?