Strange BT line Problem, what could it be?

[Rik]

BT never seem to need an excuse, David. IDNet's Hostlink, which should originally have been active in June, was put back to November 4, and has now been put back to November 14. IPStream Connect, which would allow them to move customers who are on non-activated WBC exchanges to the new link has been put back to next summer, many exchange activation dates have slipped back by 3-6 months.

[David]

   Surprise surprise 

[Rik]

Indeed. It makes it very difficult for ISPs to plan or to provide the service they would like to.

[henleyb]

An update to all this. Problem still exists!

BT did something at the exchange and now the modem doesn't appear to disconnect from that but on an incoming call the modem still drops the local connection. I'm not sure how that works since it's telling me in the stats that it hasn't dropped the connection but the light on the modem goes out, flashes orange before re-establishing a connection.

If downloading a large download with a download manager, this will obviously stop and I'll have to re-start it and pray no one phones us.

ID Net are saying that there's nothing up their end and to try another modem/router. I no longer have a second modem/router to test with so now it looks like we will have to purchase another just to test. I did say I would like a BT engineer around to test the line end to end to ensure the 'fix' has 100% worked but was told this would be chargeable if it turns out it's now something our end again so in the tiny chance it is this brand new modem and it's exhibiting the exact same issues that were present before when the engineer tested with his own equipment it may end up costing me ~£150.

grr.

Also, I installed DG Team Firmware on this new router (DG834GT) and have the terminal stuff set up so if there's anything I can pull from the tons of info I have, please let me know.

[Lance]

Normally a connection drops on an incoming call if the filter is failing - have you tried a new filter?

If you don't have a spare router/modem, you could ask IDNet to lend you one - they've done this before.

[g7pkf]

where abouts you located henleyb?

[henleyb]

We're located in Axminster, Devon. I will ask ID Net if they are able to send us out a router to test with, thanks.

[g7pkf]

Oh well thats a shame i only go that way about twice a year.

Just i have a few spare routers you could have borrowed (if you had been a little more local)

now heres a thought move closer to me (Milton Keynes) and then i could lend you a router.....Hmm moving would probarly solve the problem anyway, and i would not wish this dodgy aluminum cable stuff on anyone.

[henleyb]

hehe, thanks for the offer. Maybe I really should move since the internet is such an important part of what we do here. I just wish BT would actually seem half interested in our issues (boo hoo).

[Rik]

BT are only interested in their bottom line I'm afraid.

[henleyb]

ID Net are sending out a modem to me for tomorrow so I will give that a go and see what happens.

[Rik]

They're good like that.

[Sebby]

ID Net are sending out a modem to me for tomorrow so I will give that a go and see what happens.

Let us know how you get on.

[henleyb]

BT have been "doing things" for the last few weeks but as always our internet is exactly the same as when we first reported the problem.

ID Net sent the modem out and it has exactly the same problems. ID Net have now escalated the issue to a BT Manager and they are now going to be doing a "Tie-pair modification" which will be completed by Thursday. They hope this will resolve the issue once and for all but I'm skeptical as always!

I still suspect it's something this end with our BT box due to our property being so old and the engineer not being able to find the box to check it. Makes me think he just ticked the box on a form saying, "yep, checked it" so he could get away with our coffee cup quicker.   

[Rik]

The mod being suggested is at the exchange, so it suggests that they are trying their best to eliminate the possible sources of the problem.

[Lance]

At least BT have admitted there is a problem, and support are able to escalate it until a solution is found!

[henleyb]

Very true, I'm glad things are still being done but it seems a pretty long and drawn out process.

[David]

Wish you well and hope they get it sorted out soon for you 

[Rik]

Very true, I'm glad things are still being done but it seems a pretty long and drawn out process.

BT do long and drawn out, unfortunately.

[David]

Are they Catholics ?

[Rik]

or should that be cosmic?

[David]