Loss of PPP

[Ray]

Just lost my ppp connection for about 4 minutes but didn't lose dsl synch any one else notice anything?

[Steve]

Thu, 2008-11-06 00:00:00 - Send E-mail Success!
Thu, 2008-11-06 13:32:30 - LCP down.
Thu, 2008-11-06 13:32:34 - Initialize LCP.
Thu, 2008-11-06 13:32:34 - LCP is allowed to come up.
Thu, 2008-11-06 13:33:34 - Initialize LCP.
Thu, 2008-11-06 13:33:34 - LCP is allowed to come up.
Thu, 2008-11-06 13:34:34 - Initialize LCP.
Thu, 2008-11-06 13:34:34 - LCP is allowed to come up.
Thu, 2008-11-06 13:35:34 - Initialize LCP.
Thu, 2008-11-06 13:35:34 - LCP is allowed to come up.
Thu, 2008-11-06 13:35:44 - CHAP authentication success
Thu, 2008-11-06 13:36:59 - Administrator login successful - IP:192.168.0.2

That's mine

[scook94]

I went down too, rebooted my router and it took a while to come back. Happened earlier too but not for as long...

[Inactive]

Same here, just the once for a couple of minutes.

[Noreen]

Thu, 2008-11-06 13:30:41 - LCP down.
Thu, 2008-11-06 13:30:47 - Initialize LCP.
Thu, 2008-11-06 13:30:47 - LCP is allowed to come up.
Thu, 2008-11-06 13:31:47 - Initialize LCP.
Thu, 2008-11-06 13:31:47 - LCP is allowed to come up.
Thu, 2008-11-06 13:32:48 - Initialize LCP.
Thu, 2008-11-06 13:32:48 - LCP is allowed to come up.
Thu, 2008-11-06 13:33:24 - CHAP authentication success

I have noticed that everything has been very slow this morning.


[attachment deleted by admin]

[juiceuk]

Maybe they are trying to fix this.

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 6592 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5500 kbps
    Actual IP throughput achieved during the test was - 968 kbps

[Inactive]

Mine;


A bit slower than usual, but nowt to worry about.

[Baz]

yeah had a drop too

Thu, 2008-11-06 13:32:18 - LCP down.
Thu, 2008-11-06 13:32:23 - Initialize LCP.
Thu, 2008-11-06 13:32:23 - LCP is allowed to come up.
Thu, 2008-11-06 13:33:23 - Initialize LCP.
Thu, 2008-11-06 13:33:23 - LCP is allowed to come up.
Thu, 2008-11-06 13:34:23 - Initialize LCP.
Thu, 2008-11-06 13:34:23 - LCP is allowed to come up.
Thu, 2008-11-06 13:34:31 - CHAP authentication success
Thu, 2008-11-06 13:53:31 - Send out NTP request to 158.43.192.66
Thu, 2008-11-06 13:53:31 - Receive NTP Reply from 158.43.192.66
Thu, 2008-11-06 14:24:55 - Administrator login successful - IP:192.168.0.3

slow now too.....BT speedtest gives

Your DSL connection rate: 7840 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 6500 kbps
    Actual IP throughput achieved during the test was - 610 kbps

[scook94]

Just trying to download a 30Mb file, getting speeds on ~17kbs 

[Inactive]

Ouch...

[Rik]

No problems here, but IDNet are aware of a batch of logins at ~13:45, so something fell over, though whether it was BT or IDNet is not immediately apparent.

[Baz]

seems to be picking up slowly now

[Noreen]

Still slow for me, I had abandon a download that I was trying to do as it was soooo slow. I'm in London on GW5 if that makes any difference.

[Rik]

Give support a call if you're still experiencing problems, Noreen. I sense, since I haven't heard anything back since I phoned, that it's a BT issue.

[Noreen]

I'll see what it like tomorrow, Rik. It's very unusual for my connection.

[drummer]

Mine happened later than everyone else.

Thu, 2008-11-06 14:32:37 - CHAP authentication success
Thu, 2008-11-06 14:32:42 - LCP down.
Thu, 2008-11-06 14:32:44 - Initialize LCP.
Thu, 2008-11-06 14:32:44 - LCP is allowed to come up.
Thu, 2008-11-06 14:33:03 - CHAP authentication success

Routerstats graph didn't show a drop, but the WAN up time had restarted.  Is this a PPP drop?

[Rik]

Has your sync speed altered, Drummer? If not, then it's almost certainly a PPP drop. (Is your Netgear still on BST by any chance?)

[drummer]

Haha, well spotted that man.  Have a karma.

Oh, and the sync is the same.

[Rik]

Definitely PPP then, and thanks. I just suddenly remembered having to manually alter my Netgears.

[drummer]

Hmm, just trying to figure it out - set to GMT and the daylight saving box is ticked but no NTP server in the blank fields.

[Rik]

That means it's using its defaults, just untick the DST box.

[drummer]

Magic!  Changed as soon as I hit the Apply button.  Thankee.

[Rik]

NP.

[scook94]

I just had another 5 minute or so outage....

Nov 6 19:06:14 (none) daemon.err pppd[903]: LCP timeout. 64

Nov 6 19:11:29 (none) daemon.err pppd[15087]: LCP timeout. 66

Nov 6 19:11:45 (none) daemon.crit pppd[15087]: Received valid IP address from server. Connection UP. 109

[john]

Me too, although I hav't got the stats to prove it

My wife also had a problem connecting earlier today too.

[VaderDSL]

Just had a disconnect also nothing major.

[ducky22]

4th time today for me and its driving me insane...

[Baz]

just had another took longer to get back up too. Sync has dropped a tad since the first one this afternoon even after a router re-boot

[Ann]

I've had two I think, but then I've not been on all day so may have missed some.  That one interrupted my messenger chat boohoo!

[drummer]

My second today.

Thu, 2008-11-06 19:31:08 - LCP down.
Thu, 2008-11-06 19:31:10 - Initialize LCP.
Thu, 2008-11-06 19:31:10 - LCP is allowed to come up.
Thu, 2008-11-06 19:31:19 - CHAP authentication success

[juiceuk]

Hey stop pull the plug out!!!! lol :

[john]

Just lost it again for a few minutes.

[Ray]

Lost it here again about 23 minutes ago.

[Glenn]

Working OK on GW4, just a bit slow looking up DNS

[Rik]

Are people experiencing PPP drops, or re-syncs? It sounds like there are two separate issues, reading through the thread.

[Steve]

I had 2 ppp drops yesterday and no resyncs. The times corresponding with the others at 13.30 and 19.30.

[Rik]

Thanks, Steve. I had none - I'll see if I can get any info.

[Noreen]

Speed back to normal today.

[attachment deleted by admin]

[Rik]

That's good news.

[Inactive]

  Good news Noreen.

[Noreen]

After reading the posts here I checked the router logs and found this (I'm not usually on the computer in the evening).

Thu, 2008-11-06 19:09:02 - LCP down.
Thu, 2008-11-06 19:09:03 - Initialize LCP.
Thu, 2008-11-06 19:09:03 - LCP is allowed to come up.
Thu, 2008-11-06 19:09:22 - CHAP authentication success
Thu, 2008-11-06 19:30:29 - LCP down.
Thu, 2008-11-06 19:30:33 - Initialize LCP.
Thu, 2008-11-06 19:30:33 - LCP is allowed to come up.
Thu, 2008-11-06 19:31:34 - Initialize LCP.
Thu, 2008-11-06 19:31:34 - LCP is allowed to come up.
Thu, 2008-11-06 19:31:49 - CHAP authentication success

[Aaron]

Had a lost connection to IDNet today:

Fri, 2008-11-07 16:08:17 - LCP down.
Fri, 2008-11-07 16:08:27 - Administrator login successful - IP:192.168.0.2
Fri, 2008-11-07 16:08:30 - Initialize LCP.
Fri, 2008-11-07 16:08:30 - LCP is allowed to come up.
Fri, 2008-11-07 16:08:58 - CHAP authentication success

I hope it's just IDNet and not my new Netgear DG834G that arrived today. It really felt like downgrading when going from a hardware linux router to this, but needed the wireless functionality. All ADSL settings are per IDNet's instructions, with MTU defaulted at 1458.

[Rik]

It's the router issue which is going to be fixed tomorrow morning.

http://www.idnetters.co.uk/forums/index.php?topic=11055.msg252679#msg252679

[Ann]

Just lost ppp again.  I see it'll be fixed tomorrow though 

[Rik]

 

[Ann]

And again.. I might just have to go and do something productive if this continues.. perish the thought.. 

[Rik]

I've got 16:08, 16:32 and 16:44 logged, Ann.

[Steve]

Definitely time to walk the dog.

[Rik]

Woof.

[DarkStar]

And again.. I might just have to go and do something productive if this continues.. perish the thought.. 

Such as make a pot of tea and get a plate of biscuits (plain chocolate Digestives please)
I've been out for over 45 mins and only just got a connection back.

Ian

[Rik]

It's strange the way it's having such differing effects, Ian. Right now, I don't want to chase IDNet anymore, as they are working to fix things.

[Captain K]

I just had a 45 minute disconnect, and its made me realise just how reliant I am on this thin strand of copper through which a great deal of important information (to me, anyway  ) get squirted!  I'm now mopping up the large puddle of cold sweat!

[Rik]

I know what you mean, Bruce, ADSL is part of our lives now, not an optional extra.

[Baz]

WOW!!!!!!!!  dont know what happened there. dropped connection about 4.00pm had to go out and when I got back had no lights at all on the router . powered down for a couple of mins then plugged back in and its up and running. slightly slower sync though same as yesterday

[Rik]

The slower sync will be down to the time of day, Baz, there's more noise around by now.

[Baz]

its usually very stable though Rik.

is this going to be up and down until the router prob is fixed do you know as Ive just had another one

[Rik]

When do you normally sync though, Baz. A morning sync will get the highest speed, by the time the street lights are on, you could lose 200k or more to noise.

[Baz]

hope ive got this right here.......sync as in connection speed ?

[Rik]

The very same, Baz. When the router connects to the DSLAM at the exchange, it negotiates a rate which will be affected by your attenuation, target noise margin and prevailing noise. After dark, the ambient noise goes up due to street lights, propagation of radio waves and, often, cross talk as more people are using the net.

For maximum stability, synching at this time of day will give you a more reliable connection whilst synching in the morning will give you a faster one. That said, my router's been up for 45 days now, having synched in the morning.

[Baz]

thats what I was going to say Rik, the router is always on and has been synced at 8128 kbps for ages until this recent drop. then at a lower rate after a re boot

[Rik]

So what's your current sync speed, attenuation and noise margin, Baz?

[Baz]

Connection Speed     7712 kbps     448 kbps
Line Attenuation       36.0 db       18.0 db
Noise Margin                 8.9 db        23.0 db

[Rik]

Looks like you've got a 9db target noise margin, was it always like that, Baz?

[Baz]

no has been 6 before

[Rik]

It looks like the BT line management software has decided your line has been unstable, then, Baz, and tried to remedy it by increasing the margin. That would cost you about 500k, so it would explain the difference in the sync figures. Re-boot the router in the morning, see if it recovers, if not then try to maintain that sync for 14 days plus, after which the margin should be reset.

[Baz]

cheers Rik, will do.  will keep an eye on it in case it rights itself 

[Rik]

 

[scook94]

Just tried to get online and had no connection, logs show loss of PPP at 16:11. Got a connection after about 15mins of retrying...

[D-Dan]

I joined this thread kinda late - but I lost PPP for about 3 minutes last night. All fine since.

Hmmm - I think I count myself lucky

Steve

[Glenn]

I've had no issues in the 12 days I think I must be lucky too.

[scook94]

Posting from my phone as I no longer have internet with IDNet.  Looks like the software update hasn't resolved the problem. Just what I need on a Friday night, NOT.  Off to bed now. Let's hope I have internet in the morning... :-(

[Inactive]

Sorry to hear that, mine is fine now.

[Simon]

Same here.  I have reported it, but I'm also off to bed now, so hopefully it'll be sorted by the morning.

[zappaDPJ]

I'm having PPP problems today, not so much a loss, but a failure to obtain PPP. I wanted to switch back to my Netgear router but on making the switch I was syncing but with no PPP. In the end I got it back with an old router but it took a while.

[Rik]

What time was that, Zappa?

[zappaDPJ]

It would have been about 2.30pm Rik and it took around 20-30 minutes to sort itself out.

[Rik]

That was when the switch problem occurred.

http://www.idnetters.co.uk/forums/index.php?topic=11086.msg253439#msg253439

[zappaDPJ]

Thanks for the update. I missed that thread, I must have had a pipe and slippers moment 

[Rik]

Depends on what sort of pipe it was.

[zappaDPJ]

 

[Tacitus]

I'm not sure it was just iDNet that were affected.  I was out yesterday and when I got back my Demon connection was down.  Not just lack of sync but no connection.

I rebooted the modem and got the connection back but forgot to check the logs to see what time it went down.  We've had torrential rain all day so that may have caused it. 

Demon's mailservers were down for almost 24 hours last week, so it's not just iDNet that has problems.   

[Lance]

That's very true. With a couple of problems being BT's fault, there is always plently of scope for other ISPs to be affected as well. 

[Baz]

seems like Ive had another one

Fri, 2008-11-21 08:01:34 - LCP down.
Fri, 2008-11-21 08:01:42 - Initialize LCP.
Fri, 2008-11-21 08:01:42 - LCP is allowed to come up.
Fri, 2008-11-21 08:02:30 - CHAP authentication success


will this re set the 145 day count I was waiting on.  I have this

Connection Speed     7936 kbps     448 kbps
Line Attenuation    36.0 db    17.5 db
Noise Margin    8.7 db    23.0 db

at the moment.If after the 14 day,if it gets there, will the noise margin put itself right.it has been 6 before.

[Rik]

It should, Baz. Have you got any more clues as to whether it was a resync or a PPP drop.

[Baz]

sorry Rik  just that log from the router. was out when it happened.


oooo....just had a thought though, we had a brief, maybe 10/15 minute, snowstorm this morn about that time and my better half said there was a bit thunder and lightening too

sorry just checked with her and it was a tad later than my log shows, it was about 8.20am

[Rik]

Netgear logs are, unfortunately, less detailed than they used to be. Do you know if the sync speed has changed, Baz?

[Baz]

dont think so Rik

Connection Speed     7936 kbps     448 kbps
Line Attenuation    36.0 db    17.5 db
Noise Margin    8.8 db    23.0 db

now. it has gone up since the recent prob we had here which was the original drop

[Rik]

It may only have been PPP then, Baz, which won't affect the 14 day target.

[Baz]

ok. if it doesnt get back to what it has been is there anything I can do.I cant remember but since the original drop I may have re-booted once....my fault I know

[Rik]

There's nothing you can do, Baz, and rarely anything IDNet can do. BT use the argument that if the noise margin was raised for stability, then it needs to be at that higher figure. However, hopefully, a 14+ day sync will reset it to 6db, that's what is meant to happen.