Hi gaming pings between 5pm and 7pm ?

[Ham]

I seem to be experiencing high pings between 5pm ish and 7pm or slightly later any other times pings are perfect
seems to be worse with World of warcraft too
anybody having same problems ?

[Glenn]

Do you have an IP we can run a few tests on?

[ducky22]

Generally you'll find those are 'peak' hours for UK traffic and thus you may see higher than normal latency.

How high?

[netn00b]

yeah i have to say that for the past couple of week the service is totally cr4p.

its been going downhill for some months but recently its a total waste of so much money per month for such a poor and rubbish internet connection.

and dont try to say some rubbish about peak traffic cos it used to be fine.  idney aint wot it used to be and although i dislike changing its now a 'service' !! thats bloody expensive for a slow connection, major pings, dropped connections and no download limit.

the only plus pint and the reason i joined in the first place.....a monthly contract.

shame but just totally -100% value for money these days. 

[ducky22]

You do have a point - it isn't what it used to be.

Latency is higher even offpeak now. Speeds are pretty constant for me (almost always over 800k/second on full sync).
The drop outs are becoming a joke - its happened a couple of days this week to me and 4 times today.

I am going to try BE as they were meant to activate my exchange on the 31st of October but I still can't order yet.

[netn00b]

i am someone who dont like to change and just wants to keep with the same provider.

but i am hacked off paying £15 a month for such cr4p.

i am always now over my measly 1gig allowance which people i know take the pi$$ totally out of for £15 a month so what can i say to them ?

i used to say great service / great connection / great reliability.

now when i login here all i see is people complaining.  never saw that last yr.

i have to bite the bullet and change again and hope just hope the grass is greener. cos i to play online games and its worse than in the old days of having a 1200/1200 conn on my old pace linnet !

RIP Idnet. 

[ducky22]

Well, £15 a month is a 'budget' offering. It doesn't compete 'great' with other providers for limits.  No provider can offer large amounts of transfer per month for such a low amount. The 30GB/30GB limit with the Supermax product is very reasonable. I have no quibbles with their packages.

Performance is an issue now and I certainly wasn't when I first signed up.

Zen are still a great provider who have dealt with capacity issues well. Latency on my other line with them is consistent and low.

[Simon]

Have you guys actually spoken to IDNet about your problems?  It might also be worth taking a look at this announcement, which outlines what IDNet are trying to do.  It doesn't help that BT keep reneging on their promises, and delaying the upgrades which IDNet (and other IPStream ISPs) are dependant on.

[Rik]

What does seem to be happening is that BT are delaying upgrades to exchanges and 20CN backhaul as they put their money into 21CN/WBC. We are aware of a number of cases where BT have admitted exchange congestion but are not fixing it. Unfortunately, there's little IDNet can do in that situation, so a migration might be the best solution. For myself, my line has consistently performed at the fastest speed it can for two years now.

[netn00b]

so you're saying its all BT's fault and Idnet just have to put up with providing a poor service to many of us and hope we stay with them !?

i'll take a look at Zen Ducky if you rate them.

i've accepted that i'm only to be able to receive a slow connection due to line length/exchange distance etc but i'm finding it increasingly difficult to stomach issues everyday from 5 ish through to 9 or so.  especially as it was fine last year when i joined.

connection dropping
high latency, spiky latency
gaming disconnections - which affect others i'm gaming with not just me. and get me the reputation of someone with a dodgy connection so they dont wish to be part of anythig i'm doing !

[Rik]

so you're saying its all BT's fault and Idnet just have to put up with providing a poor service to many of us and hope we stay with them !?

No, I'm saying that IDNet are having problems with BT letting them down and that they have escalated it within BT as far as they can. You don't have to stay if you are dissatisfied, otoh, some of us have no complaints.

[zimmerframe]

My on-line gaming is still as good as it was since I joined 2 years ago.  My router does occasionally report a dropped connection but it has never affected my gaming.

If you want poor service, look at the likes of Virgin, which I migrated from.  Tech help from some chap in India etc etc.

If you want to download large files/content, then unfortunatly you should expect to have to pay more for that service.  I pay £18/month and that service has a 5Gb ap.  If you are just gaming, you wont go anywhere near that.  Even large patches are usually only about 1Gb.

Have you spoken to Tech?  You could find you jump ship and have the same or worse problems if its BT's fau;lt at the exchange

[siege2]

Hi as a lot off poeple know I play online gaming alot esp COD4 also now the beta off cod5! also play alot off taspring's its an alternative to c&c to which I had lots off problemsin the past , I talked on the phone to IDNET to there staff trying to resolve this problem through trace's etc and email staff off the findings and through idnet I got it fixed, I have never had any other problems for a long time also at the moment my ping on cod4 is 50 ms or less "always the same numbers".... therefore if problems are there please phone the very helpfull staff there seconds away to talk to :-)
Ken

Hi RIk! Just browsing the forum and found this :-(    just very supprised

[Rik]

Hi Ken

It's a handful of people affected, and they really need to work with IDNet to try and resolve it, we can't sort this kind of problem in the forum.

[netn00b]

well already had the first of today's problems.

lost connection, kicked me off what i was doing and now despite pc and 3 router reboots i cannot get any internet access. 

[Rik]

There was a brief, 30 second or so, outage, at 16:08, caused by the router issue which is being fixed tomorrow.

http://www.idnetters.co.uk/forums/index.php?topic=11055.msg252679#msg252679

[Inactive]

Mine has been fine all day today..

[netn00b]

lol cant even get through to support. just cuts you off after a few engaged tones !

[Rik]

Don't worry, they know about it.

[zappaDPJ]

Hi Ken

It's a handful of people affected, and they really need to work with IDNet to try and resolve it, we can't sort this kind of problem in the forum.

I totally agree, there is a problem and it can only be resolved by talking to IDNet.

Some of the posts here are expressing a lot of frustration and anger which is something I can sympathise with (more on that in a minute) but in my view a problem is more likely to be resolved with constructive feedback to the appropriate people.

Like other IDNet members I also play on line computer games, specifically World of Warcraft (WoW) and a little bit of CoD4. I am the Guild Leader of a very large and successful WoW Guild and have the luxury of working from home which means I'm able to put a lot of on line time and effort into maintaining my Guild.

Over the last couple of years I've had a huge number of problems trying to maintain a reasonable connection to the server my Guild plays on. I was with Pipex where my latencies were around 50ms at off peak and never more than 150ms at peak. However this only happened when I actually had a connection which became a very rare occurrence. I'm sure most of us are aware of what happened to Pipex when Tiscali got involved.

I switch to Be* because at that time they appeared to have a good reputation for providing a stable service. From the day I joined that reputation started to slide downhill fast and my latencies at peak were in the thousands. Their abysmal customer service eventually, after 2 months, finally admitted this was down to congestion and that they had no plans in the immediate future to resolve the issue.

I'm now with IDNet and while my latencies to start with were just about adequate (150ms-250ms) they have deteriorated substantially over the last two weeks. At off peak I'm getting 100ms - 150ms but at peek, especially in the early evenings I'm hitting 1000ms with spikes many times higher than that.

It's a real source of frustration to me and it's causing many issues but to give credit where it's due IDNet support has provided something that the majority of ISPs can't provide and that is a high level of support. The situation is still ongoing, yesterday I was switched to a different pipe and it remains to be seen if this will help resolve the issue.

I will not at this time be leaving IDNet because even though there are major problems I believe they are making every effort to try and resolve them. I actually received an unexpected telephone call from a very sympathetic member of support yesterday with news of the steps they are currently taking.

Apologies for the wall of text but I really do believe if everyone who is having issues uses the proper avenue for support it will help IDNet and ultimately us to receive the services we are hoping for.

[netn00b]

i know they do i want to know what they are going to do to get me online this evening.

[Rik]

You appear to be online now? 

[netn00b]

indeed i am, and thank god I have a connection via my work laptop or i'd be going up the wall with no way to even find idnets telephone number (not that its doing me any good!)

[Rik]

Is that not an IDNet connection?

[netn00b]

Is that not an IDNet connection?

certainly not !

if it was i'd not be online at all !!

[Rik]

It just looked a little familiar.

[netn00b]

i dont even know who it is tbh.

just dial it and away it goes !

been using it this afternoon for work purposes and had not shut laptop down.

[Rik]

I can tell you now I can get to RIPE.

[cavillas]

Went off, came on, went off came on, all ok now.  Spoke to Simon and it seems things are back ok.  Roll on tomorrow morning.

[Rik]

Tomorrow's work was done during the outage, Alf.

[zappaDPJ]

I just had another small outage, anyone else?

[Rik]

Fine here.

[cavillas]

Little one here, tomorrow comes too soon.

[Kobe]

hey everyone

I'm not liking this thread, i've just migrated from BeThere so should be switched over in the next few days, as my main thing is Gaming higher latency in the network has raised my eyebrows a bit  i'm used to 22ms as avg (when be works that is) just hope i don't have problems 

[cavillas]

You should'nt have any problems, this was just a minor glitch sorted extremely quickly.

[Simon]

  Kobe.  Don't panic, and 

[vitriol]

What Simon said

[Rik]

Hi Kobe and welcome to the forum.

If it's of any reassurance, I average 23ms to the BBC with interleaving on.

[Niall]

What does seem to be happening is that BT are delaying upgrades to exchanges and 20CN backhaul as they put their money into 21CN/WBC. We are aware of a number of cases where BT have admitted exchange congestion but are not fixing it. Unfortunately, there's little IDNet can do in that situation, so a migration might be the best solution. For myself, my line has consistently performed at the fastest speed it can for two years now.

My line is a good one, so when there are problems I can generally see that it's due to service issues either at the exchange or with the problems IDnet are having. As I know it's BT taking the mick with them, I'm not worrying too much about it. I have to say though, when I've decided to play WoW it's starting to get a bit erratic due to high latency, but not all the time, just at random intervals. I also had issues last week where people couldn't hear me on ventrilo because I was lagging badly, which resulted in me having to shut off everything that used even the smallest amount of bandwidth in order to be heard properly. Now there have been at least 2 complete loss of service issues in this week alone.

I'm not going to scream and shout, then jump ship as I know that IDnet are doing what they can to improve service, so it's a bit harsh to blame them and move on at the first sign of trouble. BT did this with Nildram about 7 years ago too, so I've seen it before.

One thing I'm curious about though. Can IDnet sue BT over this as it will almost definitely be effecting their business service levels, and customer base? BT have actually given dates and from what I've read (may not actually be accurate, admittedly) they've delayed twice. In any other business I've worked in, if a company did this sort of thing they'd lose the contract (obviously different situation here, but still..)

[Rik]

I don't know about suing BT, Niall, but I agree that IDNet should be compensated for the delays, which are costing them customers, both existing and new. I suspect, however, that BT have got it all covered in the small print and, as you say, it's not as if IDNet can take their business elsewhere. The fact that BT are offering, but have yet to deliver, new centrals without the significant up front payment suggests that they feel they might otherwise face some claims, at least to me.

How's the guitar coming along?

[Niall]

Yeah, compensation is what I meant. I had a few beers last night and I think I left my higher brain functions in a can somewhere

The guitar is coming along slowly. I've been spending a lot of time in the gym, and more relaxing afterwards (can't move my hand properly after the gym for a few hours!) so I get about 2 days a week and only an hour at best then. I've actually booked 2 days off over the next two weeks, specifically to get some practice in

[Rik]

We're looking forward to the first concert.

[Niall]

I think I'd have to live about 5 lifetimes to be good enough to do a chorus for someone

Oh and on another subject, I've just got my grubby mitts on a Sony Ericsson 905C mobile phone. Talk about bells and whistles. It's going to take me ages to figure out all the functions. I've never been so impressed with a phone in my life, and the camera on it is VERY impressive considering it's a phone. 8.1mp (I know there's more to it than that) is a lot for a small camera. I've not seen small cameras with high mp having good quality, but this seems to have. Internet, email, msn messenger, camera, oh and it's got a phone too

[Rik]

I think Sony make very good mobile phones, except for the call quality, which I've always found inferior to Nokia. The cameras have always been excellent, though.

[Niall]

This one is really good. I think you're right about the call quality though, it does seem slightly less clear than my last two Nokia phones, but still more than good enough. Sony hardware is really good at the moment, as I've recently bought the Walkman mp3 player which is really good too. Not sure I'm willing to buy a PS3 though, although I do have a PSP

[Rik]

What's a PS3? 

[Niall]

Playstation 3. I think you've got one on the sly

[Rik]

Not me, Niall, the only game I've ever played was the one I wrote for Acorn in 1984.

[Niall]

I had an Acorn Electron. I loved that thing

[Rik]

I had a BBC B - great machine. 

[Ham]

just done a tracert for wow

Tracing route to host-73.wow-europe.com [80.239.179.73]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    47 ms    46 ms   114 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    50 ms    46 ms    46 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
  4    47 ms    46 ms    46 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
  5    90 ms   245 ms   233 ms  ae-12-55.car2.London1.Level3.net [4.68.116.144]
  6    47 ms    47 ms    47 ms  telia-level3-ge.London1.Level3.net [4.68.111.182]
  7    47 ms    47 ms    47 ms  ldn-bb2-link.telia.net [80.91.254.21]
  8    88 ms     *       91 ms  prs-bb2-link.telia.net [80.91.254.211]
  9    86 ms    87 ms    87 ms  prs-b1-link.telia.net [80.91.250.253]
10    55 ms    55 ms    58 ms  prs-tc-i1-link-telia.net [80.91.250.30]
11     *        *        *     Request timed out.
12     *        *

[Lance]

Here is mine done to the same ip...

C:\Users\Lance>tracert 80.239.179.73

Tracing route to host-73.wow-europe.com [80.239.179.73]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.254
  2    30 ms    33 ms    28 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    42 ms    28 ms    28 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    31 ms    30 ms    28 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
  5    28 ms    30 ms    30 ms  ae-22-54.car2.London1.Level3.net [4.68.116.112]

  6    29 ms    30 ms    30 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
  7    30 ms    30 ms    30 ms  ldn-bb1-link.telia.net [80.91.249.77]
  8    73 ms    68 ms    70 ms  prs-bb2-link.telia.net [80.91.254.211]
  9    70 ms    68 ms    67 ms  prs-b1-link.telia.net [80.91.250.253]
10    36 ms    38 ms    38 ms  prs-tc-i1-link-telia.net [80.91.250.30]
11     *        *        *     Request timed out.

C:\Users\Lance>tracert 80.239.179.73

Tracing route to host-73.wow-europe.com [80.239.179.73]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.254
  2    28 ms    29 ms    29 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    29 ms    28 ms    36 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    29 ms    28 ms    30 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
  5   128 ms   221 ms   219 ms  ae-22-54.car2.London1.Level3.net [4.68.116.112]

  6    31 ms    28 ms    30 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
  7    29 ms    30 ms    30 ms  ldn-bb2-link.telia.net [80.91.254.21]
  8    70 ms    71 ms    70 ms  prs-bb2-link.telia.net [80.91.254.211]
  9    73 ms    73 ms    77 ms  prs-b1-link.telia.net [80.91.250.249]
10    37 ms    38 ms    39 ms  prs-tc-i1-link-telia.net [80.91.250.30]
11     *        *        *     Request timed out.

The first looks fine, the second has a spike at hop 5. Everything within the IDNet looks fine.

[zappaDPJ]

To the same Realm:


Tracing route to host-73.wow-europe.com [80.239.179.73]
over a maximum of 30 hops:

  1   101 ms    34 ms   199 ms  dsldevice.lan [192.168.1.254]
  2    19 ms    20 ms    20 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    20 ms    20 ms    19 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4   208 ms    97 ms   204 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
  5    20 ms    21 ms    21 ms  ae-12-53.car2.London1.Level3.net [4.68.116.80]
  6    67 ms    20 ms    20 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
  7    20 ms    20 ms    21 ms  ldn-bb2-link.telia.net [80.91.251.14]
  8    61 ms    68 ms    63 ms  prs-bb1-link.telia.net [80.91.254.209]
  9    62 ms    62 ms    62 ms  prs-b1-link.telia.net [80.91.250.253]
10    30 ms    29 ms    29 ms  prs-tc-i1-link-telia.net [80.91.250.30]
11     *        *        *     Request timed out.


This is to my realm:


Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\zappaDPJ>tracert 80.239.181.50

Tracing route to 80-239-181-50.customer.teliacarrier.com [80.239.181.50]
over a maximum of 30 hops:

  1    35 ms   198 ms   199 ms  dsldevice.lan [192.168.1.254]
  2  1324 ms   224 ms    19 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    20 ms    19 ms    19 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4    25 ms    20 ms    19 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
  5    20 ms    20 ms    20 ms  ae-12-51.car2.London1.Level3.net [4.68.116.16]
  6    29 ms    25 ms    21 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
  7     *       21 ms    20 ms  ldn-bb2-link.telia.net [80.91.251.14]
  8    41 ms    42 ms    41 ms  prs-bb2-link.telia.net [80.91.254.211]
  9    43 ms    42 ms    52 ms  prs-b4-link.telia.net [213.248.65.222]
10    39 ms    38 ms    39 ms  prs-nant-ks51-geth0-2.telia.net [213.248.98.78]

I've not really logged on much in the couple of days but my in-game latencies appear to have dropped from the highs of 3000ms+ to a more consitant 300-450ms at peak times.

I'm not really sure if the tracerts reveal anything other than the obvious lag spike and a little packet loss. I am fairly sure my issues are congestion because if I log on at around 2.00am my latency can go as low as 50-60ms.

The first hop latencies are a by product of a cheep and cheesy router which actually seems to give me better results than the new Netgear.

[Steve]

"The first hop latencies are a by product of a cheep and cheesy router which actually seems to give me better results than the new Netgear."

Speedtouch by any chance? I know the 585v6 always gave silly results for the first hop.

[zappaDPJ]

Got it in one although I think it's a 510 so it's cheap (did I really type cheep? ), cheesy and as old as the hills!

[Rik]

Who mentioned my name?

[Glenn]

Which one Cheap or Cheesy?

[Rik]

I leave others to judge, Glenn.

[Glenn]

 

[Carl67]

Just to add my two cents.... I play WoW too on Bronzebeard and last few days or so my lag and latency is dreadful in the evenings.  I suffer from 1 - 3 seconds of lag and 400 - 2500ms latency.  last night I had a steady 2k latency.

Yet this morning I played and it was 26ms for a while then it crept up to 50ms (my usual latency) and all afternoon its been getting higher.  I just quit the game now at 600ms and 3 secs of lag.

This does coincide with patch 3.0.3 and the big maintenance day they had so i dont know what to think but one thing I do know is my gaming sucks at the moment.  Ive emailed tech support but not had a reply yet.

I was first with Nildram then Zen and now IDNet and only left the others because of unsolvable latency problems.  IDNet were great best pings I've had to WoW. I hope the same is not happening here, I get fed up with it all, and now I cant raid.  At 10pm'ish my latency and lag disappear.  But thats two hours =into my raid time so I cannot raid like this.  And Wrath is around the corner..... begiining to think someone has it in for me somewhere...

[Rik]

Welcome to the forum, Carl.

You won't, generally, get a reply to this sort of problem out of hours, but it would be useful if you could build some data for IDNet. Either do long-term pings, ie >100, or use something like PingGraph to build a picture of what's happening. A few tracerts may help too. In the past, when they have been able to identify the problem area, IDNet have routed traffic around it.

You'll find PingGraph here:

http://www.vwlowen.co.uk/internet/files.htm
http://www.vwlowen.co.uk/moreinternet/files.htm

[Ham]

Hi Carl i am haveing the same problems
i am on talnivarr

(not wanting to sound daft here or anything but has forum been spamed by lots of idnet probs lately? )

i will be on the phone tomorrow morning to support tho is there much i need to send them via email or just some tracerts


C:\Documents and Settings\Hammy>tracert 80.239.181.14

Tracing route to 80-239-181-14.customer.teliacarrier.com [80.239.181.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    46 ms    48 ms    45 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
  3    52 ms    46 ms    51 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  4   252 ms   205 ms   207 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
  5    51 ms   213 ms   239 ms  ae-12-51.car2.London1.Level3.net [4.68.116.16]
  6    46 ms    48 ms    45 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
  7    46 ms    47 ms    47 ms  ldn-bb2-link.telia.net [80.91.251.14]
  8    85 ms     *       89 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114]
  9     *       89 ms    96 ms  prs-b4-link.telia.net [213.248.65.226]
10     *        *       94 ms  prs-nant-ks51-geth0-2.telia.net [213.248.98.78]

11     *        *        *     Request timed out.
12

[Rik]

As for Carl, Ham, the more data in the form of tracerts and prolonged pings the better. That will help them find a pattern to the issue. (I have seen reports of this affecting other ISPs, btw.)

[zappaDPJ]

eek! I just lost a rather large post to cyberspace. I don't have time to retype it just now but take a look at this output from PingGraph which is pinging the last hop before the World of Warcraft server I play on.



More later 

[Peyr]

I'm having similar problems, everything seems just fine off peak but I'm finding my latency can rise to over 2000m/s at peak times.

Here's a trace route using the same IP as above, taken just a few minutes ago.



Tracing route to host-73.wow-europe.com [80.239.179.73]
over a maximum of 30 hops:

 1     2 ms     1 ms     1 ms  www.routerlogin.com [192.168.0.1]
 2    39 ms    40 ms   436 ms  telehouse-gw2-lo2.idnet.net [212.69.63.55]
 3    39 ms    40 ms    47 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

 4    39 ms    42 ms    40 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
 5    40 ms    41 ms    40 ms  ae-12-53.car2.London1.Level3.net [4.68.116.80]
 6    41 ms    41 ms    41 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
 7    40 ms    40 ms    39 ms  ldn-bb1-link.telia.net [80.91.251.18]
 8    78 ms    81 ms    81 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114]
 9    80 ms    79 ms    80 ms  prs-b1-link.telia.net [80.91.250.249]
10    49 ms    49 ms    48 ms  prs-tc-i1-link-telia.net [80.91.250.30]
11     *        *        *     Request timed out.

[golden]

Hello, im using Dad's IDnetters account to post this.

So whats been up with the gaming pings lately then? im pinging 30 ms to BBC atm on a non-interleaved line. A few weeks ago it was 18-20ms.

I am a WoW player too and I am getting similar problems to the guys above as well but this is not neccesarily ID nets fault. It seems some routers (Telia) in Paris are royally fooked at peak times and have been for over a week. Here is a tracert to Al'Akir realm

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jamie>tracert 80.239.179.80

Tracing route to host-80.wow-europe.com [80.239.179.80]
over a maximum of 30 hops:

 1    30 ms    99 ms    99 ms  speedtouch.lan [192.168.1.254]
 2    31 ms    29 ms    30 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
 3    31 ms    31 ms    31 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

 4   119 ms   227 ms   214 ms  y-s-2.lon1.arbinet.net [213.232.64.76]
 5    33 ms    32 ms    31 ms  ae-22-56.car2.London1.Level3.net [4.68.116.176]

 6    31 ms    30 ms    30 ms  telia-level3-ge.London1.Level3.net [4.68.111.182
]
 7    33 ms    31 ms    31 ms  ldn-bb2-link.telia.net [80.91.251.14]
 8     *       81 ms    75 ms  prs-bb2-link.telia.net [80.91.254.211]
 9    81 ms    83 ms    85 ms  prs-b1-link.telia.net [80.91.250.253]
10    73 ms    68 ms    58 ms  prs-tc-i1-link-telia.net [80.91.250.30]
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out......and so on (this is normal)

Everytime I do a tracert when things are messing up its always after hop 7. I have made a post in Blizzards tech support forum and hoping for some information when they there finger out there arse and come into work tomorow. A lot of people have been having problems with specific Telia routers in Paris since patch 3.0.3. I can play fine on realms in Frankfurt or Hamburg datacentres but ones in Paris are cr*p after 18:30 on weekdays and 14:30 today.

But anywho I made this post cos even when things are going good the pings at IDnet have been higher than normal.

Jamie

[Rik]

Let IDNet know, Jamie. It wouldn't be the first time there's been an issue on the Telia network.

[zappaDPJ]

Unfortunately or perhaps fortunately I don't have time to hit you with a wall of text but I so have some news which I'm afraid is not good.

I've spent around an hour today talking on the phone with a very helpful member of support (apologies for not remembering the name) and our problems as far as Warcraft is concerned appear to be outside of IDNet's control.

More specifically the information received by IDNet support from members shows data loss within networks outside of their control with Telia being the main culprit in my case.

This presents a major problem in my case and probably to everyone else having problems with Warcraft because it seems the only avenue left open to us is to go to Vivendi (Blizzard) tech support which in my previous experience will only bring results if the problem affects a large portion of their player base.

For the record last night was abysmal, a few seconds at 2000-6000ms, follow by a 5-10 second lag spike and then a disconnect. With the new content coming on Thursday I now have to consider my options 

[Rik]

I'm not surprised, sadly, that Telia seems to be implicated, Zappa. I've seen it happen on several occasions in the past couple of years.

[Lance]

I've seen quite a few reports of problems recently, so hopefully Vivendi will sit up and listen.

[esh]

In my (limited) experience of MMO type games, problems always seem to occur in the routing after the ISP and before the game servers. There was a wonderful period where Lineage 2 suffered from five *minutes* of lag due to routing problems. I've seen 2+ minutes on Guild Wars too, but that was from america. I've not played WoW so I can't say, but if you get good download speeds but iffy pings I generally point the finger at the intermediate routers, not the ISP.

[shazzy]

You have to remember that wow has just released an expansion and there are a lot more players playing.  When the last expansion was released I remember saying the exact same thing. The problem probably lies with Telia and how they sometimes just don't fix problems fast enough because in my experience of playing online games since... well Counter-strike hey days, it's always been Telia causing extreme problems except the few years I was with Tiscali.  ugh now I gotta wash my mouth out.   

Seriously though, I play on the Wildhammer realm and there's always a higher ping in the evenings to what there is during the day but I have family who play using another ISP who experience the same lag spikes and latency at exactly the same times to that particular realm.  I also play on the Earthen Ring realm which isn't as populated as the Wildhammer realm which has queues now and then.  The difference is unbelieveable.  That server, I always have low latency on.  So as you can see there are a few factors which can make playing wow a pain in the neck and it's usually down to Telia and Blizzard.

I'm really happy with my service from IDNET.  That is the honest truth.  I'm still in awe at the speeds I get when downloading something and the fact that I have a rock steady connection compared to another ISP I used to be with.  Even if there is a glitch now and then, I know with confidence that IDNET will get it back up and running in a short time.

[Rik]

It's why we love them, Shazzy. 

[golden]

well my WoW is playing really shite lately at peak times, I play in a guild with a lot of Brits and they dont seem to be having the problems I dont get it, if it was Telia then why isnt it affecting everyone? or is IDnet somehow routing me onto the cr*p Telia routers i dunno

[Rik]

Have you asked them?

[netn00b]

its not even only peak times Golden.

can be anytime and as with you others on the server i play with are not experiencing the issues.

[ducky22]

Perhaps their ISP peers directly with TeliaSonera? I know 'Plusnet' do and most likely a few others.

If WoW is so important to you then an ISP with direct Telia peering may be better for you.

[Lance]

Or you need to get out more!

[netn00b]

yeah great point Lance. 

i ended up with about 90 mins late yesterday afternoon for WoW after being out all weekend with family.

[MarkE]

I am having the same problems for the past week in total and it is not just limited to peak times either.
I ping terribly to places like multiplay.co.uk when originally i use to be around 14ms and bbc.co.uk 11ms.

Multiplay started to increase until it was eventually at 33ms fair enough that was playable to a degree,but
now its bounced up into the 50/80ms  area which means any gaming ourside of the uk which is laggy enough gets even worse in place like Germany where I normally average 34ms..I now have into the 90s and connection drops and spikes as well as in the UK

Of course if I had not had it so good I would not be here moaning now,but then thats just it,once you
set such high  standards you have to try to keep it Idnet.


I am also experiencing 12am drop outs every night what exactly is causing this? As I have noticed it
regularly coincides with the poor ping times I have encountered lately with Idnet.


I cant knock your download speeds as these remain as ever solid at between 8 to 9megs.


But as a heavy first person shooter player (q3 and quakelive beta) I find the ping times lately to be unacceptably high,I would hope for Idnet unlike other isps to be up front about what is causing the problem,after all the currency is good enough.

[Simon]

Hi Mark, and

Sorry, I can't comment on the technicalities, but I think it's been suggested to others in the thread that they contact IDNet direct.  In case you hadn't realised, we are not the company itself, just the user's forum. 

[Rik]

Hi Mark

Welcome to the forum.

As Simon says, for this kind of issue, you need to talk to IDNet. On the question of regular drops around midnight, that could be cyclical noise, if you can post your router stats, we might be able to offer some suggestions. One issue we have seen of late is a problem with the Telia network, but if the BBC is affected, it probably isn't that. It may well be, though, that your exchange is congested.

[Ann]

Welcome Mark.  I've really given you a karma, Rik just talked about it..   

My last router, the netgear used to drop at midnight every night.  I never did find out why but I changed routers and fixed it that way.

[Rik]

Welcome Mark.  I've really given you a karma, Rik just talked about it..  

[Sebby]

Welcome, Mark.

[MarkE]

Hello everyone and thank you for the warm welcome + Karma 

Rik I will try to sort my router stats out for you as the 12am drop is a bit of a pain in the rump.

[Rik]

What router are you using, Mark?

[MarkE]

What router are you using, Mark?

Netgear DG834PN RangeMax MIMO-G Wireless ADSL Modem Router with 4-port 10/100 switch

main gaming rig is using ethernet cable not wireless for connection

[Rik]

Get hold of a copy of Routerstats:

http://www.vwlowen.co.uk/internet/files.htm

and leave that running during the evening and through midnight - that might give us a pointer as to what's happening.

[MarkE]

Get hold of a copy of Routerstats:

http://www.vwlowen.co.uk/internet/files.htm

and leave that running during the evening and through midnight - that might give us a pointer as to what's happening.

Ok will do Rik,thank you 

[MarkE]

Pinging multiplay.co.uk with 32 bytes of data:

Reply from 85.236.96.22: bytes=32 time=34ms TTL=124
Reply from 85.236.96.22: bytes=32 time=48ms TTL=124
Reply from 85.236.96.22: bytes=32 time=50ms TTL=124
Reply from 85.236.96.22: bytes=32 time=45ms TTL=124



Pinging bbc.co.uk with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=36ms TTL=122
Reply from 212.58.224.138: bytes=32 time=38ms TTL=122
Reply from 212.58.224.138: bytes=32 time=31ms TTL=122
Reply from 212.58.224.138: bytes=32 time=22ms TTL=122

[Rik]

Whereabouts in the country are you, Mark?

[MarkE]

Im in the South East Rik Berkshire just outside Reading

[Glenn]

Mark,

You wouldn't happen to be connected to the Blackwater exchange would you? It would depend on the definition of just outside though, Blackwater is at Camberley.

[MarkE]

Definitely not Blackwater Glenn.My Exchange is Spencers Wood 

[Rik]

I was just thinking that BT had been having problems in the Ilford area lately, but it's clearly not that.