Hi gaming pings between 5pm and 7pm ?

[Ham]

I seem to be experiencing high pings between 5pm ish and 7pm or slightly later any other times pings are perfect
seems to be worse with World of warcraft too
anybody having same problems ?

[Glenn]

Do you have an IP we can run a few tests on?

[ducky22]

Generally you'll find those are 'peak' hours for UK traffic and thus you may see higher than normal latency.

How high?

[netn00b]

yeah i have to say that for the past couple of week the service is totally cr4p.

its been going downhill for some months but recently its a total waste of so much money per month for such a poor and rubbish internet connection.

and dont try to say some rubbish about peak traffic cos it used to be fine.  idney aint wot it used to be and although i dislike changing its now a 'service' !! thats bloody expensive for a slow connection, major pings, dropped connections and no download limit.

the only plus pint and the reason i joined in the first place.....a monthly contract.

shame but just totally -100% value for money these days. 

[ducky22]

You do have a point - it isn't what it used to be.

Latency is higher even offpeak now. Speeds are pretty constant for me (almost always over 800k/second on full sync).
The drop outs are becoming a joke - its happened a couple of days this week to me and 4 times today.

I am going to try BE as they were meant to activate my exchange on the 31st of October but I still can't order yet.

[netn00b]

i am someone who dont like to change and just wants to keep with the same provider.

but i am hacked off paying £15 a month for such cr4p.

i am always now over my measly 1gig allowance which people i know take the pi$$ totally out of for £15 a month so what can i say to them ?

i used to say great service / great connection / great reliability.

now when i login here all i see is people complaining.  never saw that last yr.

i have to bite the bullet and change again and hope just hope the grass is greener. cos i to play online games and its worse than in the old days of having a 1200/1200 conn on my old pace linnet !

RIP Idnet. 

[ducky22]

Well, £15 a month is a 'budget' offering. It doesn't compete 'great' with other providers for limits.  No provider can offer large amounts of transfer per month for such a low amount. The 30GB/30GB limit with the Supermax product is very reasonable. I have no quibbles with their packages.

Performance is an issue now and I certainly wasn't when I first signed up.

Zen are still a great provider who have dealt with capacity issues well. Latency on my other line with them is consistent and low.

[Simon]

Have you guys actually spoken to IDNet about your problems?  It might also be worth taking a look at this announcement, which outlines what IDNet are trying to do.  It doesn't help that BT keep reneging on their promises, and delaying the upgrades which IDNet (and other IPStream ISPs) are dependant on.

[Rik]

What does seem to be happening is that BT are delaying upgrades to exchanges and 20CN backhaul as they put their money into 21CN/WBC. We are aware of a number of cases where BT have admitted exchange congestion but are not fixing it. Unfortunately, there's little IDNet can do in that situation, so a migration might be the best solution. For myself, my line has consistently performed at the fastest speed it can for two years now.

[netn00b]

so you're saying its all BT's fault and Idnet just have to put up with providing a poor service to many of us and hope we stay with them !?

i'll take a look at Zen Ducky if you rate them.

i've accepted that i'm only to be able to receive a slow connection due to line length/exchange distance etc but i'm finding it increasingly difficult to stomach issues everyday from 5 ish through to 9 or so.  especially as it was fine last year when i joined.

connection dropping
high latency, spiky latency
gaming disconnections - which affect others i'm gaming with not just me. and get me the reputation of someone with a dodgy connection so they dont wish to be part of anythig i'm doing !

[Rik]

so you're saying its all BT's fault and Idnet just have to put up with providing a poor service to many of us and hope we stay with them !?

No, I'm saying that IDNet are having problems with BT letting them down and that they have escalated it within BT as far as they can. You don't have to stay if you are dissatisfied, otoh, some of us have no complaints.

[zimmerframe]

My on-line gaming is still as good as it was since I joined 2 years ago.  My router does occasionally report a dropped connection but it has never affected my gaming.

If you want poor service, look at the likes of Virgin, which I migrated from.  Tech help from some chap in India etc etc.

If you want to download large files/content, then unfortunatly you should expect to have to pay more for that service.  I pay £18/month and that service has a 5Gb ap.  If you are just gaming, you wont go anywhere near that.  Even large patches are usually only about 1Gb.

Have you spoken to Tech?  You could find you jump ship and have the same or worse problems if its BT's fau;lt at the exchange

[siege2]

Hi as a lot off poeple know I play online gaming alot esp COD4 also now the beta off cod5! also play alot off taspring's its an alternative to c&c to which I had lots off problemsin the past , I talked on the phone to IDNET to there staff trying to resolve this problem through trace's etc and email staff off the findings and through idnet I got it fixed, I have never had any other problems for a long time also at the moment my ping on cod4 is 50 ms or less "always the same numbers".... therefore if problems are there please phone the very helpfull staff there seconds away to talk to :-)
Ken

Hi RIk! Just browsing the forum and found this :-(    just very supprised

[Rik]

Hi Ken

It's a handful of people affected, and they really need to work with IDNet to try and resolve it, we can't sort this kind of problem in the forum.

[netn00b]

well already had the first of today's problems.

lost connection, kicked me off what i was doing and now despite pc and 3 router reboots i cannot get any internet access. 

[Rik]

There was a brief, 30 second or so, outage, at 16:08, caused by the router issue which is being fixed tomorrow.

http://www.idnetters.co.uk/forums/index.php?topic=11055.msg252679#msg252679

[Inactive]

Mine has been fine all day today..

[netn00b]

lol cant even get through to support. just cuts you off after a few engaged tones !

[Rik]

Don't worry, they know about it.

[zappaDPJ]

Hi Ken

It's a handful of people affected, and they really need to work with IDNet to try and resolve it, we can't sort this kind of problem in the forum.

I totally agree, there is a problem and it can only be resolved by talking to IDNet.

Some of the posts here are expressing a lot of frustration and anger which is something I can sympathise with (more on that in a minute) but in my view a problem is more likely to be resolved with constructive feedback to the appropriate people.

Like other IDNet members I also play on line computer games, specifically World of Warcraft (WoW) and a little bit of CoD4. I am the Guild Leader of a very large and successful WoW Guild and have the luxury of working from home which means I'm able to put a lot of on line time and effort into maintaining my Guild.

Over the last couple of years I've had a huge number of problems trying to maintain a reasonable connection to the server my Guild plays on. I was with Pipex where my latencies were around 50ms at off peak and never more than 150ms at peak. However this only happened when I actually had a connection which became a very rare occurrence. I'm sure most of us are aware of what happened to Pipex when Tiscali got involved.

I switch to Be* because at that time they appeared to have a good reputation for providing a stable service. From the day I joined that reputation started to slide downhill fast and my latencies at peak were in the thousands. Their abysmal customer service eventually, after 2 months, finally admitted this was down to congestion and that they had no plans in the immediate future to resolve the issue.

I'm now with IDNet and while my latencies to start with were just about adequate (150ms-250ms) they have deteriorated substantially over the last two weeks. At off peak I'm getting 100ms - 150ms but at peek, especially in the early evenings I'm hitting 1000ms with spikes many times higher than that.

It's a real source of frustration to me and it's causing many issues but to give credit where it's due IDNet support has provided something that the majority of ISPs can't provide and that is a high level of support. The situation is still ongoing, yesterday I was switched to a different pipe and it remains to be seen if this will help resolve the issue.

I will not at this time be leaving IDNet because even though there are major problems I believe they are making every effort to try and resolve them. I actually received an unexpected telephone call from a very sympathetic member of support yesterday with news of the steps they are currently taking.

Apologies for the wall of text but I really do believe if everyone who is having issues uses the proper avenue for support it will help IDNet and ultimately us to receive the services we are hoping for.

[netn00b]

i know they do i want to know what they are going to do to get me online this evening.

[Rik]

You appear to be online now? 

[netn00b]

indeed i am, and thank god I have a connection via my work laptop or i'd be going up the wall with no way to even find idnets telephone number (not that its doing me any good!)

[Rik]

Is that not an IDNet connection?

[netn00b]

Is that not an IDNet connection?

certainly not !

if it was i'd not be online at all !!