Anybody having probloems with GW5

[wonder woman]

Unable to access any web page for the last 10/15 minbs.  Tried ringing Idnet but kieep getting the engaged tone.

[Rik]

There's a router problem, due to be fixed tomorrow, which caused a brief outage at 16:08.

http://www.idnetters.co.uk/forums/index.php?topic=11055.msg252679#msg252679

If you still can't access, try re-booting the router. If that fails, you may have a stale session so power down the router for 15 minutes then try again.

[wonder woman]

Ok thanks will try that and let you know what happens.  I am using daughters internet connection at the moment.

[GarryF]

It got me too at that time, will try the 15m idea

[Rik]

It's taken my connection out twice, at 16:08 for about 30 seconds then 16:32 for about 3 minutes.

[sobranie]

gw5 has dropped 4 times this week for brief periods.  Annoying but not life threatening
Last drop was at 4ish but don'y know how long it was off this time.

[Inactive]

Mine as well this time..

[Ray]

Got me twice I've only just managed to reconnect I'm on dsl4.
problem seems to be here for me Nov 7 16:35:35   PPP CHAP Receive challenge (rhost = ESR10.Birmingham6) getting an idle timeout.  

[Steve]

.net 3.30 mins ppp down as well

[Rik]

All should be cured tomorrow morning. 

[netn00b]

its more than annoying when you are in the middle of a session with other people who keep seeing you disappear with no reason or notice.

[Rik]

The problem is that Cisco have only just released the software patch for the router.

[netn00b]

use a different router ?

[Rik]

I'm sure there are good reasons for using the Cisco routers, but you'd have to take that up with IDNet.

[netn00b]

using a router that appears to need a patch in order to work properly ?

[Rik]

It's not been an issue until the past couple of days, I don't know what's changed.

[wonder woman]

Thanks for your help Rik.  Perhaps you ought to change your name to Wonder Man.   

[Rik]

Sue calls me something like that, Christine. At least she was wondering if I was a man.

[Moley]

Mine dropped at 4.21pm and didn't come back until 4.50pm.  Longest one yet and I'm on gw5, as mentioned in another post.  Seems to be happening bit more regularly now - thought it was just me, but apparently not.  Unfortunately when it happens I have no alternative internet access so couldn't get the telephone number to call the techs - must make a note of it for future.

[Rik]

0800 0267237, Chris.

[davej99]

I got an outage of about 42 mins on gw2-lo1 till 16.50. I would not say that is brief. Tech support was perpetually engaged. A voice message would have been a good idea to save us having to waste time checking user equipment.

[Rik]

I will pass on your suggestion, Dave.

[netn00b]

yes i was thinking the same as simply getting an engaged tone and then being disconnected was frustrating.

[Rik]

I've spoken to Simon about it. The problem would be that they would need to put in a lot of extra lines for what is a very unusual occurrence. Outages usually only last a few minutes.

[skwark]

Mine dropped twice today at least for several mins at a time, one just now  - had to revert to a 3G mobile connection. Fingers crossed it gets sorted tomorrow....