Anybody having probloems with GW5

Rik · Nov 07, 2008, 17:37:11

Nothing is happening tomorrow now, the work was done during the outage caused by the central. Those of us who saw several short drops were seeing the router updates, those who saw a long drop were on the affected central.

Lance · Nov 07, 2008, 17:59:57

Thanks Rik

Noreen · Nov 07, 2008, 18:10:27

Ted · Nov 07, 2008, 18:11:53

just got home and was treated to an ear bashing from the "children" (for want of a better word). So, is that it now? Or can i expect more abuse tomorrow?

Rik · Nov 07, 2008, 18:13:20

It should be over, Ted, the routers were updated during the problem with the central and, unless BT trips over it again, the central should be fine now.

Ted · Nov 07, 2008, 18:20:03

Fantastic! Happy kids = happy me.

Rik · Nov 07, 2008, 18:21:49

Failing which, Ted, go buy them an ice cream and send the bill to IDNet.

cavillas · Nov 07, 2008, 18:54:44

Quote from: Ted on Nov 07, 2008, 18:11:53
can i expect more abuse tomorrow?

Possibly, after all they are children.

Raz · Nov 07, 2008, 21:46:45

So from what i can gather everyone on GW5 has been having intermittent problems this afternoon due to some BT issue, which has now been fixed?

I got home at 4pm today and my internet was down. I rebooted which usually does the trick and still no connection so i rang IDnet, but they just told me to bear with them and try shutting everything down for 10 mins then rebooting.

Its now 9:40pm, i still have no internet connection and i cant contact IDnet again until Monday. Ive turned everything on and off a dozen times and reset my modem but nothing happens. Its driving me crazy, especially as i seem to be the only one whos connection has been down this long. Could anyone update me on why i seem to have lost connection completely and perhaps offer any tips that i could try to get my connection back. The prospect of no internet for the whole weekend isnt a particularly pleasant one so any help would be appreciated.

Im at my parents right now and will have to leave in a few minutes so i may not see this thread again until tomorrow some time.

Raz · Nov 07, 2008, 22:08:21

Ok as soon as i typed the words "reset my modem" i wondered if the router settings needed checking, so i went home and made some changes. Amazingly ive managed to connect again. Happy days.

Lance · Nov 07, 2008, 23:36:49

That's good then! Glad we could help!

Ann · Nov 07, 2008, 23:44:31

LOL.. talking to yourself is the best way to get help. But it wasn't just gw5 it seemed to be everybody..

mynnydd · Nov 07, 2008, 23:48:16

HHHmmmmm, I am a gw5. My router lost the internet this morning; I had not read this thread. I reset the settings from scratch......all good. Untill just now, the router has lost the internet again

Oh, I am online with a usb dongle before you ask. But I cannot use it for the PS3.

mynnydd · Nov 07, 2008, 23:58:28

Well, just turned it off for 10 mins this time, and it came back online

markiep · Nov 08, 2008, 00:02:30

My connection on gw5 has just been down for about 20 mins - was just getting to the last 15 mins on the Neil Young doc on iplayer - away back up now - it also dropped this afternoon for a bit as well - pah!

Simon · Nov 08, 2008, 00:17:53

There are obviously still problems following this afternoon's work. It's been reported.

Niall · Nov 08, 2008, 09:28:30

Quote from: markiep on Nov 08, 2008, 00:02:30
My connection on gw5 has just been down for about 20 mins - was just getting to the last 15 mins on the Neil Young doc on iplayer - away back up now - it also dropped this afternoon for a bit as well - pah!

Yep mine too. Was down from about 11:40 to midnight. It dropped about the same time the night before too.

davej99 · Nov 08, 2008, 10:39:57

I logged gw2-lo1 down from 23.34 to 23.56 on 7/11/08. I also got I got the earlier outage 16.08 to 16.50, which was supposed to be the Cisco patch. Some explanation from IDNET would be appreciated. Pings are still poor - at best in the 40's, with excursions double or more. Speeds good.

Edit with further info.

Rik · Nov 08, 2008, 10:45:11

I can't speak to anyone until Monday, Dave. (Though I note there are reports of other ISPs being affected at around the same time over on ThinkBroadband.)

richieboy · Nov 08, 2008, 10:53:00

My broadband connection has been down continuously from about 19:00 yesterday evening until now.

I have powered off/on the router , left the router unplugged and powered off for 30 mins then restarted....nothing works

Since everything idnet side is "fixed" what am I supposed to do now

davej99 · Nov 08, 2008, 10:54:22

Apparently BT were installing more cocoa tins and the string broke.

Rik · Nov 08, 2008, 10:57:35

Quote from: richieboy on Nov 08, 2008, 10:53:00
Since everything idnet side is "fixed" what am I supposed to do now

Call the out of hours number: 01462 476556.

Raz · Nov 08, 2008, 12:31:50

Quote from: Rik on Nov 08, 2008, 10:57:35
Call the out of hours number: 01462 476556.

Theres an out of hours number? I never knew that. Well just after i posted that i was back online my internet went down again around 11:40pm and has just come up again now. Incerdibly frustrating.

Rik · Nov 08, 2008, 12:36:42

There's always been an out of hours number, usually you dial the normal 0800 0267237 number and pick it up from the announcement, I thought I'd save you a step,