Loss of connection?

[drummer]

I had a disconnect at 13:20 today for two minutes - that's the longest disconnect I've had in over two years with IDNet.  First time it's happened while I've been sat at the computer and the only time I've seen the Internet light on the Netgear go red.

There's a perverse reassurance gained when one learns that others have suffered the same thing at the same time...

That said, the need to kick the hardware seems to have risen in frequency during the last few months which is slightly worrying.

I rarely go to the IDNet portal though, so may have missed something about the Gigabit Host Link that was due to be installed in November.  Did it happen and was it successful?

[Dopamine]

lets be honest a 1-2min glitch on an internet connection every 4-8 hours.

is this really life threatening?

annoying maybe, but hey i can remember using a 300baud modem to connect to maplin, farnell and RS

when that dropped out i just shrugged my shoulders.

its part of the 24/7 culture we live in.

Don't get me wrong without an internet connction i cannot use the phone or work (i use voip ad vpn heavilly)

when it goes down (very seldom with idnet) i get a break from work, LOL.

but whats a 30 second dissconnection? when i was with NTL it used to be hours not seconds!!!

Crikey, how other ISPs must envy IDNet with its users who are so undemanding as this.

No it's not life threatening in a literal sense, but it's unacceptable. If you were watching TV - hardly the most important pastime in the world - and every "4 to 8 hours" (your quote, not necessarily what's actually happening across IDNet as a whole) lost signal for 1 to 2 minutes, would you really be so ready to shrug your shoulders and say "so what"? I highly doubt it, especially if you're a football fan who misses a goal, or a soap watcher who misses the climax of an episode.

The odd drop is to be expected and accepted. Whether the current frequency of those drops is acceptable - an average of once a week in my case, plus any others that may occur when I'm not using my connection - is debatable.

[g7pkf]

405 VHF used to drop out every 45 minutes when i was a lad..

reason

the hospital paging system kicked in...all i was trying to point out is we are a society of I WANT IT 100% HERE AND NOW...


we seriously need to chill out else we will all be dead before we are 60.

my sky  "blips" every 2-3 hours, i cannot be bothered to phone them about it, i have more important things in my life. (and i have phoned them about it in the past-after the first  times i lost the wil to push any more buttons)

we all need to re-calibrate ourselves.

acceptabe yes sorry if its 1 or 2 glitches every day or so,  yes it is.

You have obviously never been withN*L or MINUSnet...then you would lose the will to live

if you want 99.9997% reliability go business package (and pay the premium) .

i would love to find an isp that would give this kind of assurance
for an affordable figure. i doubt you would even get that assurance from BBC let allown an isp.

sorry to sound so negative, but ive been in IT for so bloody long if customers want 99.9997% uptime they pay for it BIGTIME.  DR SITE. Marathon virtual server or Stratus. google them and you will see THEY COST A LOT AND WE ARE NOT TALKING £ WERE TALKING £10000+.

if you want a conection gauranteed 99.99999% then you get 3+ and pay for them (along with an sdsl connection +sat connection for backup) if your connection is that important to you.


ADSL home user, can you surf 99% of the time?

i have a friend who cannot even get adsl who should he complain to?  ofccom-not intrested, bt not intrested.

RANT OVER SORRY ADMINS MODS ETC, strike me off list if you want, i have had my say. 100% service, i would love a service agreement in my hands that gave that,do not think it will happen in my lifetime.

[Simon]

I certainly feel that it would be interesting to see how many 'drops' per x number of hours, other ISP's customers experience.  I suspect there would be quite a few with a significantly higher drop rate than us with IDNet, and as Dean said, those who want / need 100% guarantees would pay a premium for that gold standard.  Let's not forget, many of the problems are due to BT's delays in upgrading the networks, and as such, are out of the hands of the ISPs, and when a problem is within IDNet, it's usually identified and rectified fairly quickly, as in the case of the router problem today.

[g7pkf]

I would second that.

this is the first isp i have been with that actually say.

"hands up our fault"


P.S i work for a company that do the same.

anyone need any co-lo space as i know a company offering some on the ring. not cheap but with the same policy.

[Rik]

I rarely go to the IDNet portal though, so may have missed something about the Gigabit Host Link that was due to be installed in November.  Did it happen and was it successful?

It's been delayed again, Drummer and looks like early New Year now, some 7 months late. Also expected in January is a new central to tide capacity over until customers can be moved to the new Host Link - something else BT is running late on.

[Rik]

Let's not forget, many of the problems are due to BT's delays in upgrading the networks, and as such, are out of the hands of the ISPs, and when a problem is within IDNet, it's usually identified and rectified fairly quickly, as in the case of the router problem today.

As someone who 'enjoyed' Orange taking about 10 days to fix a problem, I second that. Yes, things do go wrong, but with IDNet, they are usually fixed quickly. Even when the mail server failed earlier this year, we had a service restored within a few hours, and no data was lost, unlike some ISPs.

OTOH, BT have, this year, pretty much sabotaged the businesses of many smaller ISPs by failing to deliver the new host links on time. IDNet's was due in June, postponed to November 4, then November 14, now to 'early next year' with no date. At the same time, the bridging product, IPStream Connect, which will allow connection of customers at exchanges which have not been WBC enabled has gone back to next summer/autumn, and many exchange activation dates have been put back (mine has, by six months). For others, they no longer have an activation date.

I've been with IDNet for more than two years and while blips such as yesterday's are a minor irritation, they certainly don't affect my life, nor would they make me consider moving to another ISP. Of course, if someone has a more frequent problem and IDNet have been unable to resolve it for them, I would say it was worth trying another ISP. There are, I suspect though, very few people in this position.

[davej99]

I saw a disconnect in November and now this one in December. I recollect a couple before that and perhaps the frequency has increased a little. These problems were largely IDNET related, not local line or equipment issues, which IDNET do not control. My take on this debate, given the BT infrastructure issues IDNET are dealing with, is that one dropout per month is not unreasonable for a domestic service. I suggest that the risks and inconvenience of using a domestic service for mission critical activities are the responsibility of the user. Try and get professional use warranty on a domestic lawnmower and see how far you get. I also suggest that the domestic service IDNET provide is good value in the real world, and it is a credit to the firm that again we get a prompt fix and an explanation as to the cause.

[Rik]

Well said, Dave. 

[Inactive]

Agreed Dave..

[Ray]

Good post, Dave,  

[Ann]

It would be great to have one drop out per month.  I haven't had as few as that for a long time.

[Rik]

Have you spoken to IDNet, Ann?

[Sebby]

It would be great to have one drop out per month.  I haven't had as few as that for a long time.

Isn't that your line, though, Ann?

[Ann]

Nothing wrong with my line in that way.  I don't think I've had any more downtime than anyone else.  When I say something, someone else always says they had it too.  I've just had a lot of leave from work lately so on computer at home all the time, so notice it more.  Went back to work today and have got to work 9 whole days (with a weekend off in the middle) before my next holiday.. 3 weeks off then..

[Sebby]

But there must be, Ann, unless you're suffering PPP drops. If you're losing sync, there is some problem between your property and the exchange, wherever that may lie and whatever that may be.

[esh]

For the record I currently suffer on average 1 connection drop per 2 months on IDNet. They last, on average, 5 minutes.

The plus.net line at Warwick goes down on average 5 times a day, with extensive periods of no DNS or exquisitely bizarre routing.

Mostly line outages are caused by BT not IDNet it seems, but when a router reset this morning didn't help, I knew a router was misbehaving somewhere! Thanks for the update.

[Sebby]

It certainly sounds like sync drops, esh.

[Baz]

anyone just had a drop again.......about 7 mins for me

[David]

Yep just had one at around the same time as you Baz......reconnected almost immediately

[Simon]

Yup, 21:09 for about 10 minutes.

[esh]

Went down here, had to reset the router. I guess that's 'cause it's an ancient router and I still haven't upgraded it. Damn it.

[David]

Its flying now for me

[Baz]

just googled loss of ppp and got this

[davej99]

Down at 21.10 for a little over 7 minutes. Sync maintained.