Web mail send time stamps seem slow

[davej99]

I have noticed that web mail send time stamps appear to be 75mins slow. For example I just sent a web mail to another of my email ID's, which I picked up immediately using Outlook express. The send time stamp was 75 mins behind the receive time, which was very close to the real send time. Anyone else noticed this?

[Rik]

Does the same apply to POP/IMAP, Dave? I never use webmail, but I'll go and test.

[Rik]

Tested, time stamps web to POP and POP to POP correct for me, Dave.

[davej99]

Outlook Express to Outlook Express (which I guess is smtp to pop) is fine. It is the time stamp on sent online webmail received by POP that seems to be the problem.

[Rik]

It's fine for me, Dave.  What does the header show?

[davej99]

Received: from smtp-out.idnet.com ([127.0.0.1])
   by localhost (smtp-out.idnet.com [127.0.0.1]) (amavisd-new, port 10024)
   with LMTP id WSbstA15fDh8 for <me@idnet.com>;
   Sun, 14 Dec 2008 15:04:52 +0000 (GMT)
Received: from webmail.idnet.com (webmail.idnet.com [212.69.36.226])
   (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
   (No client certificate requested)
   by smtp-out.idnet.com (Postfix) with ESMTPS id B6F2C17080A
   for <me@idnet.com>; Sun, 14 Dec 2008 15:04:52 +0000 (GMT)
MIME-Version: 1.0
Date: Sun, 14 Dec 2008 13:48:10 +0000
From: <another.me@idnet.com>
To: me@idnet.com
Subject: test
Message-ID: <73a98ffb93e5a0a73afe971c79eb4fdb@mail.idnet.com>
X-Sender: another.me@idnet.com


It seems the message creation time is haywire.

[Rik]

Received: from smtp-out.idnet.com ([127.0.0.1])
   by localhost (smtp-out.idnet.com [127.0.0.1]) (amavisd-new, port 10024)
   with LMTP id 4CBzCevSdZqz for <me>;
   Sun, 14 Dec 2008 15:42:48 +0000 (GMT)
Received: from webmail.idnet.com (webmail.idnet.com [212.69.36.226])
   (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
   (No client certificate requested)
   by smtp-out.idnet.com (Postfix) with ESMTPS id 2CEB3170605
   for <me>; Sun, 14 Dec 2008 15:42:48 +0000 (GMT)
MIME-Version: 1.0
Date: Sun, 14 Dec 2008 14:26:06 +0000


You're right - hadn't noticed that one, Outlook displayed the correct time. I'll pass it on to support. 

[davej99]

Even stranger, just run another test circa 16.13 and got,

Webmail send message time: 15.56
Header sent time: 14.56
Header various received times: 16.13

Sorry Rik, I did not mean to use you as a hot line to tech support, but rather as a sanity check before I reported the issue. Anyway, many thanks for your help.

[Rik]

NP.

[Sebby]

Strange one. No doubt support will get this sorted in no time.

[Rik]

Pun intended?

[Sebby]

Nope - unintentionally a good one, though.

[Rik]

I thought so.

[Rik]

Martin's been looking at the problem this morning. I haven't had a chance to check it again...

[davej99]

Problem still with us:

Actual webmail sent: 14:51
Webmail message outbox time:14:35
Outlook Express message received time: 14:51
Outlook Express message  sent time: 13:35

Header extract:

Received: from webmail.idnet.com (webmail.idnet.com [212.69.36.226])
   (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
   (No client certificate requested)
   by smtp-out.idnet.com (Postfix) with ESMTPS id CB05D2D7EFD
   for <anotherme@idnet.com>; Mon, 15 Dec 2008 14:51:54 +0000 (GMT)
MIME-Version: 1.0
Date: Mon, 15 Dec 2008 13:35:15 +0000
From: <me@idnet.com>

[Rik]

Martin's out right now, so it won't be sorted until tomorrow.

[davej99]

I should have said, this is by no means urgent; more of a curiosity.

[Rik]

That's about what I said, Dave.

[Rik]

Problem solved. Message from Martin:

ntpd [time setting] daemon had died, have reset clock and restarted it.

[davej99]

That's good news. I checked just now and Outlook Express header is showing all the correct times, However, in webmail the message send time is showing one hour in advance. Seems to be on summer time adjust.

[Rik]

It's your turn to tell support.

[davej99]

Done.

[Rik]

  Thanks.

[Sebby]

Glad it's sorted.

[davej99]

Well it turns out the remaining one hour timing discrepancy was self inflicted. Having carefully checked that my Webmail Personal Settings were set to GMT, I failed to notice that there is a Daylight Saving box and this was ticked. Yes, I failed to notice I really was on BST. Thick or what. I even wrote

..... the message send time is showing one hour in advance. Seems to be on summer time adjust.

Anyway I guess it has to be changed manually in spring and fall. May be this will be of help to other users.

[Simon]

Thanks, Dave! 

[Lance]

I might email support and ask them to see if this is something which can be automatically changed for everyone at the correct times, or at least for those who opt into auto update.

[Rik]

Know the feeling, Dave, there's always one that gets away.

[Sebby]

Glad it's sorted, Dave.

[krysia]

Did this ever get sorted centrally?  I just got a reply to a message I sent at 15:44 that my partner's webmail timestamped as 12:03!  (and the BST setting on that account is correct).  We're in the mand of time travel . . . .

[Rik]

AFAIK, Krysia, the problem was resolved. Can you cut'n'paste the header (remove any identifying data, eg email addresses).

[Rik]

Just tested this myself, Krysia. Although the header is correct via POP3, a message I sent at 16:50 was time at 12:37 within the webmail interface. I've passed this on to support.

[krysia]

Thanks very much for reporting this, Rik - and sorry not to reply earlier, but I posted that message just before leaving work and just got home now.  Yes, that's the time difference I've been noticing too - webmail is about 4 hours and 10 minutes behind real time.  (And that weird word 'mand' in my previous posting should be 'land'!)

[krysia]

Just noticed time stamps on webmail are still way out - did support ever get back to you on this, Rik?  (Not that it's crucial . . . .)

[Rik]

No, they didn't. Let me refresh some memories.

[Rik]

Hi Krysia

Just tested the webmail timestamps and I can't see any errors. Can you elaborate on what you are seeing please?