external HD

[Baz]

quick question here. My daughter just rang saying her HD wont turn on.Its a maxtor onetouch lll. she has tried all the obvious like cables etc. turned it off for a while then back on but its not even making a noise. The LED light is on at the power pack but not the button on the HD itself.

Any ideas
Thanks

[Rik]

Sounds like a failure inside the case, Baz, either the HD itself or the circuit board. Is it under warranty?

[somanyholes]

i hope the word "backup's" isn't going to make her cringe....

[Rik]

They are probably on that drive, So.

[somanyholes]

probably not much help but

http://forums.seagate.com/stx/board/message?board.id=onetouch&message.id=185

[Baz]

Sounds like a failure inside the case, Baz, either the HD itself or the circuit board. Is it under warranty?

thats what I thought first Rik but didnt want to say so    dont know about the warranty she's checking for that now.

This IS her back up So.......its actually all her music etc but she plays them from here through her lappy.

[Baz]

if you get a replacement how do you stand with all the files etc thats on the drive

[Rik]

It's one of the reasons I make multiple backups, Baz, you always hope that you don't get a multiple device failure.

[Lance]

If they don't want the old one back (unlikely) then I would dismantle the casing and hope the dive has a normal sata connector...

[Rik]

if you get a replacement how do you stand with all the files etc thats on the drive

You'll be starting from scratch. If it's not under warranty, it would be worth hooking the drive up to a PC and see if the files can be recovered.

[Baz]

yeah I see you reasoning Rik. it always happens to the next person though doesnt it.

[somanyholes]

If they don't want the old one back (unlikely) then I would dismantle the casing and hope the dive has a normal sata connector...

would they view that as voiding the warranty? if though it's already broken?

[Rik]

yeah I see you reasoning Rik. it always happens to the next person though doesnt it.

So far, yes, but then I backup to four external and one internal HD. Haven't lost a file since 1989.

[Baz]

could the drive be fitted in a PC then or maybe a caddy and keep it external, if its just a boot up fault

[Rik]

would they view that as voiding the warranty? if though it's already broken?

Probably, usually opening the case voids the warranty. Once opened, who's to say if it was user malfunction?

[Rik]

could the drive be fitted in a PC then or maybe a caddy and keep it external, if its just a boot up fault

Yes, new caddy, problem solved.

[Baz]

theres hope then in case it is that

[Rik]

Yup. Has to be worth a try if it is out of warranty.

[Baz]

cheers. will let you know if shes  or   

[Rik]

 

We'll be here.

[vitriol]

Just a thought on this subject.

If you had say 1000 songs downloaded from iTunes on the HDD that died, are you allowed to re download those tracks for free? or do you have to pay again?

[Rik]

I don't think so, Vit. Apple expect you to make your own backups.

[Sebby]

Theoretically, any downloaded tracks from iTunes will be on your computer as well.

[Rik]

In my case, on several different drives.

[vitriol]

Surely in the even of loss, then you'd be able to download them again at no cost. If not shame on you apple!

[Noreen]

Naxos allow you a week to re-download in the event of a problem but I don't think that Amazon do, Play.com allow you to re-download for a limited number of times. I always backup to an external harddrive AND a flash drive.

[Rik]

I don't think so, Vit, but I'm not 100% certain. Most d/l software comes with an optional extra payment to allow re-downloads in the event of loss. Apple, may offer such a scheme, I've never noticed.

[Steve]

Apple look on a download of lost songs as a second purchase.

[Rik]

Thanks for the confirmation, Steve. It's not that unreasonable, I suppose. If you lose a CD, you don't expect to get a second one free. I just make sure there's enough backups made.

[Steve]

Even better give a copy to someone else

[Rik]

OK, where should I send it...