2-wire 2700 questions.

Rik · Jan 07, 2009, 16:27:48

It's possible, Mick, but from what you've said, this has been going on a long time. That would point to something more permanent, eg either industry or an issue with the quality of the line.

trophymick · Jan 07, 2009, 16:30:49

My moneys on the line Rik, there not enough people up here to justify investment in the service.

Rik · Jan 07, 2009, 16:33:42

It would be worth asking support to test it, Mick, they may be able to identify an issue.

trophymick · Jan 07, 2009, 16:46:25

Good idea Rik, I'll send them a email

Would you mention previous speeds and current speeds to them? I do have a word doc with links to all my tests since signing up to IDNet, is it worth sending it to them?

Rik · Jan 07, 2009, 16:51:41

It's worth letting them have as much data as you can, Mick, particularly your connection speeds (as distinct from speed tests). It would also be worth doing a BT test and letting them have the results of that (http://test.speedtester.bt.com:50301/), and point them at this thread.

trophymick · Jan 07, 2009, 17:58:49

Just done a BT test Rik,here http://test.speedtester.bt.com:50301/ it looks like there is a problem

Do I just link it like this, and do BT keep the tests?

Rik · Jan 07, 2009, 18:01:25

You need to cut'n'paste from the page when it gives you the result, Mick, that link is just to the test itself. Can you remember what profile it said you had? (You won't be able to do another test for 3 hours, btw.) BT do log the results, so IDNet should be able to see them.

trophymick · Jan 07, 2009, 18:03:13

Here's what it said, cut and pasted

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 2464 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 350 kbps
Actual IP throughput achieved during the test was - 263 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Rik · Jan 07, 2009, 18:07:23

Your speed is being hit by the profile, Mick, and that says that you have had a sync in the range of 416-575kbps recently. If you can maintain the current connection, your profile will increase to 2000kbps after a few days. Throughput is still a bit low for the profile, though, so I suspect the line is quite noisy and this is causing data re-sends. Have you tried a quiet line test? Dial 17070 and select option 2, you're listening for any crackling or undue hissing. If you hear any, it would be worth reporting it to BT as a voice fault (make no mention of ADSL) and see if they can do anything about it.

trophymick · Jan 07, 2009, 18:42:25

Just done a 'quiet line test' with the cordless phones, and it was noisy, so I unplugged them (completely, never liked them anyhow

) and reverted back to a ordinary cabled phone, and it was very quiet

So I am going to leave the cordless unplugged for a few days,and monitor the situation

I am very grateful of all your help, everyone

Let me know when you are getting bored

Rik · Jan 07, 2009, 18:47:27

Glad that revealed something, Mick. Often we're looking for intangibles like that.

trophymick · Jan 07, 2009, 19:22:52

OK, line is now straight into main socket back plate, I've removed the front plate for now

There should be no interference from anything

Fingers crossed

, things will improve. I will do another BT test later tonight and again in the morning, and store the results for support. I will email them tomorrow with them,and take it from there

Sebby · Jan 08, 2009, 01:28:23

Fingers crossed, Mick! It certainly looks like something was causing instability, and could well have been the phones. If we don't sort it, the profile is going to struggle to recover, so regardless of the sync, your throughput will be low.

trophymick · Jan 08, 2009, 10:21:11

Tested earlier this morning (Prior to sending support a email) and it was approx 500kbs, just tested it now and it's 2.5meg

http://www.speedtest.net/result/386236645.png

Rik · Jan 08, 2009, 10:26:24

It's the BT tests that really count, Mick, as they reveal the profile in effect, which appears to have risen.

Steve · Jan 08, 2009, 10:28:39

My only thoughts on this problem is for you to consider adding a superior filter to the phone line either via a filtered faceplate or failing that a microfilter. The filtered faceplate obviates the need for any further in line filters.

trophymick · Jan 08, 2009, 10:31:34

Just had a reply from Miriam, how's that for service

Things are on the move!

I,ll do another BT test shortly

trophymick · Jan 08, 2009, 10:35:06

Quote from: stevethegas on Jan 08, 2009, 10:28:39
My only thoughts on this problem is for you to consider adding a superior filter to the phone line either via a filtered faceplate or failing that a microfilter. The filtered faceplate obviates the need for any further in line filters.

The faceplate looks like a neat solution

I have the face plate off at the moment, so I think rather than put the BT one back on I'll go for one of those

Rik · Jan 08, 2009, 10:35:32

You'll get used to the service, Mick.