Settings repair prices

[Rik]

Put another way, Sam, it's not your job to police software for FAST et al, though when it comes to installing an OS, you may have to be more insistent.

[David]

Thats your first challenge then.......would you or not,I will pay you wink wink ?

Im not joking can you answer this,my money is in my hand ?

The answer isnt for here,its in your head

[Den]

Business is not about turn over, it's about giving the customer the best deal you can and making a good living. Some of my customers have been coming back for years because I look after them not because I am the cheapest but because we care. When we install an alarm system I would defy anyone to show a better installed system, if we have a problem I try to sort it out and in the very rare case of not being able to, I make sure the customer is happy with how we have come up with a solution.
Today I was called out by a lady who's alarm (not one of mine) had gone faulty in the night. The first firm she called wanted £300 for being called out and then £90 per half hour after that. I fixed the alarm and charged her £120 including parts, she asked for some business cards because her father and her boss wanted an alarm. So not being greedy pays off, but you must still make a living.
If some body told me they were going to charge me £35/hour for fixing my computer plus parts in my own home using my heating and lighting I would show them the door. But if they gave me a fixed price for doing the same job I would accept it even if it meant paying more per hour, at least I would know they had done it as fast as they could and not just spread it out to charge more. 

[talos]

Business is not about turn over, it's about giving the customer the best deal you can and making a good living. Some of my customers have been coming back for years because I look after them not because I am the cheapest but because we care. When we install an alarm system I would defy anyone to show a better installed system, if we have a problem I try to sort it out and in the very rare case of not being able to, I make sure the customer is happy with how we have come up with a solution.
Today I was called out by a lady who's alarm (not one of mine) had gone faulty in the night. The first firm she called wanted £300 for being called out and then £90 per half hour after that. I fixed the alarm and charged her £120 including parts, she asked for some business cards because her father and her boss wanted an alarm. So not being greedy pays off, but you must still make a living.
If some body told me they were going to charge me £35/hour for fixing my computer plus parts in my own home using my heating and lighting I would show them the door. But if they gave me a fixed price for doing the same job I would accept it even if it meant paying more per hour, at least I would know they had done it as fast as they could and not just spread it out to charge more. 

Way to go Den. I wish more businesses had that attitude instead of looking at every job as just another opportunity to squeeze the customer