What's it like here?

The Undertaker · Jan 28, 2007, 21:02:21

I've only just registered to ask a question, probably of Simon, as he appears to be the main man.
I was very happy with my original ISP until they took the money (can't blame them) and sold out.
The new owners were, to be kind, garbage, so I macked and moved.
Very happy with the move, solid speeds, support and forum.
Then...............................another sell out.
I'm not going to name anyone or badmouth them, but I suspect the more clued up amongst you will be able to work it out.
What I want to know is, if I have to move again (which looks inevitable), what is it like here?
Reading the DSLZone, ISPReview and thinkbroadband can do your head in with the conflicting opinions, but I've got it down to ID and UKonline.
Any feed back gratefully received.

jupiter · Jan 28, 2007, 21:28:36

I moved here several months ago and have been delighted. No connection problems and, the main thing for me after my previous experience, if you want info or have a problem the phone is answered straight away.
What is more there is an 0800 number.

One clue is this forum. Hardly any posts about problems relating to connection or ISP service. Compare that with the Plusnet etc etc forums!

maxping · Jan 28, 2007, 23:43:34

Hi Undertaker and welcome to the forums.
I think you will find most of the members here have come from ISP's that have sold out and their service has suffered because of it.
IDNet is a great ISP , not cheap but the Customer Service is second to none, speeds and reliability have been great and i for one am not looking for a move in the near future.
You will have seen the recent posts in TB about speed issues ,this is due to be fixed next month as more capacity has been ordered and to be honest things seem to have settled down nicely.
Oh and by the way i used to be a big fan

Inactive · Jan 29, 2007, 01:05:09

Welcome Undertaker,

Similar story here, no regrets about moving to IDNet.

Nerval · Jan 29, 2007, 07:30:13

Hi Undertaker (nice name lol)
I suppose your answer is that you can actually ask the question here without receiving loads of abusive replies. It used to be amusing when somebody asked the same question on the Plusnet boards, even before they had gone totally down the pan.

If you want a fair-priced (not cheap) reliable connection, and somebody interested in helping you if you do have a problem with it, then that's what it's like. This is a nice helpful forum where we fill the time between queries with idle banter - feel free to join in.
And IDNet have a free helpline where you can talk to somebody who understands what they are doing and is not in India. And they answer the phone quickly too (though not open 24/7).

And your contract would only be for a month, so they can't really afford the service to be bad or everybody would be off. Many of the others tie you in for 12 months.

old Bill · Jan 29, 2007, 08:31:58

Hi Undertaker,
Come on in the waters lovely. I joined a couple of months ago best move I ever made.

DorsetBoy · Jan 29, 2007, 08:42:26

Have just read your post and seen your second choice!

Believe me YOU DON'T WANT TO GO THERE!

UKoffline would be more appropriate , or incompetence unlimited...................the worst thing that I have EVER experienced in my life,still need valium each time I hear that name

cavillas · Jan 29, 2007, 09:47:36

One of the best and friendliest ISP's around. Very reliable connections, Customer Service and Support really know what they are talking about. They judge your level of expertise and talk to you on that principle, all the time being friendly and sincere. It will probably be the best move you make.

I do believe a certain German Beer company is jealous.

GrahamB · Jan 29, 2007, 10:46:46

Speaking as a long standing user of IDNET

Actually I migrated about 1 hour ago !! The migration worked perfectly with no hiccups and the level of customer service so far has been great.

Long may it continue

Cheers

Graham

Inactive · Jan 29, 2007, 10:58:29

Welcome aboard GrahamB, Nice to see you here..

stevelondon · Jan 29, 2007, 10:59:48

Hi Undertaker

Like all other posters im very happy here and im certain you will be too and welcome

Hi GrahamB

Welcome to you too

Lance · Jan 29, 2007, 11:33:18

Another happy customer here too

Welcome GrahamB, glad the migration went well!

Lance

AvengerUK · Jan 29, 2007, 11:55:35

Welcome to the forums!

Firstly, undertaker - a different view on things from myself (sort of) as, i have left Idnet once, and migrated to Idnet twice!

The migration out was for a problem with pings, which got sorted on my migration away date..as my luck would have it! - throughout the problem however, Idnet's support was simply superb - best ive ever had. 2 months later, i regretted leaving - so, came back, ive now been here for about 2 months - ontop of the...4 months i was here the first time!

I'll tell you something....im cirtainally not jumping ship again! - leaving was the worst mistake i ever made!

Rik · Jan 29, 2007, 12:33:49

Like everyone else, I'm a happy bunny here. 'Nuff said.

ou7shined · Jan 29, 2007, 14:29:00

Don't listen to them, Undertaker. IDNet is rubbish!

Oh no hang on, I got that a bit wrong.

I actually agree with everyone else, IDNet is in fact the best.

Made you guys look twice though.

Rik · Jan 29, 2007, 14:31:07

Twice?? I damn near had a heart attack.

jupiter · Jan 29, 2007, 14:42:47

Quote from: rikbean on Jan 29, 2007, 14:31:07
Twice?? I damn near had a heart attack.

Don't worry - just call Customer Service

Rik · Jan 29, 2007, 14:46:19

Do they have a set of jump leads?

The Undertaker · Jan 29, 2007, 17:59:25

Whoa!

I have to say that I did not expect this many replies. I'm staggered!
Firstly, thanks to everyone who replied. When I moved the last time, I had 2 replies!
Second, I have read every post and am totally impressed with the positive comments.
Given the facility of this well attended forum, I feel confident that this will be my home after 14 Feb.
I am listening to horror stories of my erstwhile colleagues who are waiting 4

hours to contact support. Personally, I am not really having any problems, except for speed and that is not critical. I'm getting, on average, 1.9 - 2.2 down, but it seems, according to DSLZoneUK, that if I move to IDNET I can get 4.0 - 5.0+

Is that true?
Thanks again. Much appreciated.

William · Jan 29, 2007, 18:06:18

Quote from: The Undertaker on Jan 29, 2007, 17:59:25
this will be my home after 14 Feb.

You may even get a Valentine's card from CS!

maxping · Jan 29, 2007, 18:08:31

Quote from: William on Jan 29, 2007, 18:06:18
You may even get a Valentine's card from CS!

Now if you get one from Miriam there are going to be a lot of jealous people in here

To Graham , welcome to the forums mate keep the posts coming we need new blood and a bit of competition for the regular spammers

Nerval · Jan 29, 2007, 20:10:33

Max you sure know how to hurt a girl - new blood indeed .

It may seem we've been here forever, but Rik and I have only been around for a couple of months or so. And even Steve's not been here much longer.

At least you didn't say YOUNG blood - now that would really have hurt, especially Rik

maxping · Jan 29, 2007, 20:38:36

Are you really 1006

(see profile)

CrossTalk · Jan 29, 2007, 20:46:54

Just to add my 2p worth - My migration went through today too. I got home tonight to find my router resynced on a Max service but still logged into my old ISP, so just for comparison I ran a speed check at ThinkBroadband.com (adslguide) then changed my login credentials and connected to idnet - without restarting / resyncing (just dropped & reconnected pppoe).

Here's the results:

Before
http://www.thinkbroadband.com/speedtest/results/id/117009383184265821732.html
After
http://www.thinkbroadband.com/speedtest/results/id/117010309141623127862.html

Which is all pretty impressive, given that BT reckon that my line will struggle to maintain a 512K connection.

The only fly in the ointment is that I can't get pop3 mailbox access to work at the moment - it's failing authentication, but at least this gives me a change to try out Idnet's support tomorrow. (unless I figure out that I'm doing something dumb tonight). I can send via smtp no problem and at the moment I can still access my old ISP's pop3 server so it's not too bad.

So far, no regrets. Even my technophobe other half has noticed the difference

Phil.

stevelondon · Jan 29, 2007, 22:10:36

Hi CrossTalk i also had trouble with emails when i first joined but changed servers to this on pop and smtp
mail.idnet.net.uk instead of pop3.idnet.net and smtp.idnet.net and has been ok ever since.

Inactive · Jan 29, 2007, 23:54:24

A full welcome then CrossTalk...

Rik · Jan 30, 2007, 10:24:38

Quote from: maxping on Jan 29, 2007, 18:08:31
a bit of competition for the regular spammers

You know you'd miss us if we went away, Max...

Rik · Jan 30, 2007, 10:27:13

Quote from: Nerval on Jan 29, 2007, 20:10:33
At least you didn't say YOUNG blood - now that would really have hurt, especially Rik

I'd have just gone and listened to some Madeleine Peyroux while I cried myself to sleep.

maxping · Jan 30, 2007, 19:00:00

Quote from: rikbean on Jan 30, 2007, 10:24:38
You know you'd miss us if we went away, Max...

The forums would be quiet if you left thats for sure.

Rik · Jan 31, 2007, 08:57:55

We could type more quietly if you like...

Kitty · Jan 31, 2007, 15:11:06

Since signing up I have had fantastic support from those here on the forum as well as the equally fantastic support from customer service-thanks again guys!

It really makes a difference to have somewhere to share your queries and problems.

We :lcome aboard (hopefully!)

Rik · Jan 31, 2007, 15:18:00

The joy of this place, Kitty, is that we don't have a lot of problems to talk about, so when we do have any, everyone can focus on them.

I'm sure you'll be happy with us. Pop over to Natter or Rants and Raves and help us put the world to rights.

maxping · Jan 31, 2007, 19:02:40

Quote from: rikbean on Jan 31, 2007, 15:18:00
The joy of this place, Kitty, is that we don't have a lot of problems to talk about.

So we end up talking utter rubbish but its good for a laugh

Rik · Feb 01, 2007, 08:44:32

At least it's not Game for a Laugh!

CrossTalk · Feb 01, 2007, 16:29:47

Thanks to everyone for their help with the email/pop3 issue. CS sorted it pretty quickly, apparently the 2 email accounts that were showing as "ready" within my Idnet account pages hadn't actually been set up on their servers. I don't know how that happened (neither do they) but it doesn't matter as it was sorted by email so quickly.

Excellent service, I know I made the right decsion moving to Idnet already

Rik · Feb 01, 2007, 16:30:49

We know you did too.

Sit back and enjoy...

siege2 · Mar 01, 2007, 11:16:31

Welcome Cross

siege2 · Mar 01, 2007, 11:17:59

Welcome Undertaker

Jimbo · Mar 02, 2007, 18:41:16

Just to add my thoughts as well.

The service has been working great for me. Slight problem, which with the help from some top people on here has now nearly been sorted (wiring problem).

The actual broadband seems very solid, so can't complain!

Much better than my last ISP. I also really like the 1 month contracts. Makes me feel like I'm not locked in, but I doubt I'll be leaving anytime soon.

Thanks!

Rik · Mar 02, 2007, 18:53:16

Quote from: Jimbo on Mar 02, 2007, 18:41:16
I also really like the 1 month contracts. Makes me feel like I'm not locked in, but I doubt I'll be leaving anytime soon.

That's what we like to hear.

RobMc · Mar 02, 2007, 19:19:11

lol, when I left pipex back in march last year (gosh have I really been with idnet for a year) they offered me a customer retention package of a discounted 2Mb connection with cap and a new 12 month contract. I said no, I didn't want a 12 month contract, and was told well no isp will do 1 month contracts. However as I was planning to move to Idnet, I already knew differently

Rob.