Slow speeds after power cut

Glenn · Jan 28, 2009, 12:15:57

Still showing as a 1250kps profile, should it have changed by now 5 days after the power cut?

Glenn · Jan 28, 2009, 12:16:58

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 2720 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1250 kbps
Actual IP throughput achieved during the test was - 1160 kbps

Rik · Jan 28, 2009, 12:17:28

It needs five clear days, Glenn, so it should be normal tomorrow.

Glenn · Jan 29, 2009, 06:54:44

Still a 1250 profile today The router reported an ERR_SIG_INTERRUPT this morning at 1.23.17 GMT it reconnected 600kbs lower.

Your DSL connection rate: 2048 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1250 kbps
Actual IP throughput achieved during the test was - 1157 kbps

Rik · Jan 29, 2009, 09:51:47

That's unfortunate as it's dropped your profile to 1.75.

Glenn · Jan 29, 2009, 11:07:24

Your DSL connection rate: 2752 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1250 kbps
Actual IP throughput achieved during the test was - 1086 kbps

Rik · Jan 29, 2009, 11:08:19

So the profile has been retained at the earlier low level, and it looks like the clock has been re-started on updating it.

Glenn · Jan 29, 2009, 11:52:45

I have just come across a problem that maybe related the loss of dial tone for about 3 minutes, I have reported that the phone company. I also asked IDNet support to see if there is anything they can do other than me waiting a few more days.

Rik · Jan 29, 2009, 11:58:53

Usually not, Glenn, but you may get lucky.

Sebby · Jan 29, 2009, 12:41:18

Quote from: Rik on Jan 29, 2009, 11:08:19
So the profile has been retained at the earlier low level, and it looks like the clock has been re-started on updating it.

Bloody profiles!

Rik · Jan 29, 2009, 12:42:35

Indeed. Not BT's finest hour.

Glenn · Jan 29, 2009, 12:51:57

Miriam has ask me to wait 3 days with the router powered on, to see if anything happens. Do BT profiles work Sunday's?

Sebby · Jan 29, 2009, 12:52:55

Yes they do, Glenn. There's no rest for some.

Glenn · Jan 29, 2009, 13:26:41

How quiet should a "quiet line test" be? I hear a humming in the background when I try from a wireless or wired phone

Simon · Jan 29, 2009, 13:59:16

Electical? Are there any power blocks or transformers near the phone socket?

Glenn · Jan 29, 2009, 14:13:45

There is an electronic socket timer with toothbrush charger, about 18" from the master socket. OK I have remove that still noise, static rather than a hum

Rik · Jan 29, 2009, 15:07:34

Always difficult to assess what someone else is hearing, Glenn. I expect some background white noise or gentle hum, but no crackles or loud noise.

Glenn · Jan 29, 2009, 15:12:30

I reported it anyway, they can get BT to look into the issue and say yes or no. It is only the 3rd time in 5 years that I have reported a problem, so I think they are more than breaking even.

Rik · Jan 29, 2009, 15:13:15

Reported to IDNet or BT?

Glenn · Jan 29, 2009, 15:16:18

OneBillTelecom

Rik · Jan 29, 2009, 15:17:48

Ah.

Glenn · Jan 29, 2009, 15:23:56

They have very good rates, but as I say I have only had need of their support team once before.

Glenn · Jan 30, 2009, 10:25:02

Back to where it normally resides

Your DSL connection rate: 2720 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 1852 kbps

Rik · Jan 30, 2009, 10:27:24

Spot on - shame about profiles.

Glenn · Jan 30, 2009, 10:32:11

another 150k on the sync speed would see my profile jump 500k