Connection problems?

Danni · Jan 28, 2009, 06:23:03

I'm having problems. My 2wire has all its lights on, but my internet doesn't work. I went through the setup wizard to try and reconnect, and I get the error:

ERROR:
Unable to Access Configuration Server.
The gateway is unable to access the configuration server.

Any suggestions? All other connection bits work. I'm on my phone now, which isn't great.

Danni · Jan 28, 2009, 06:50:59

It's not DNS- tried swapping to OpenDNS and even typing in known IP numbers, which didn't work.

I can ping the gateway, but nothing else. A traceroute to my server fails after the first external hop (the gateway). Is this an IDNet problem?

Danni · Jan 28, 2009, 07:04:49

Since it seems anyone who can help is asleep (probably sensible) I've emailed IDNet and I just have to hope they wake up soon

kinmel · Jan 28, 2009, 07:52:59

Hi Danni

try a factory reset, the last option of this page.

You will then have to run the set up wizard again, check that you are using 528Y - 27G4 - A222 - 22BJ - B22V as the Key.

Danni · Jan 28, 2009, 08:04:13

If you'd not hidden the link, I would have been able to tell it was to type into my computer, not click on my phone (I'm on my laptop now with my 3G dongle as that link didn't work on my phone). I will try that, just need to reconnect the wireless which will then kill my internet connection for a bit.

kinmel · Jan 28, 2009, 08:15:57

Sorry

http://192.168.1.254/xslt?PAGE=J21&THISPAGE=A02_POST&NEXTPAGE=J21

Danni · Jan 28, 2009, 08:18:25

Okay, did that and now it's saying it can't connect to the dns server- it seems worse than before.

kinmel · Jan 28, 2009, 08:32:49

can you ping 208.67.222.222 (openDNS) ?

can you confirm you have 2 green lights at the bottom of the Router

Danni · Jan 28, 2009, 08:34:42

No to pings, yes to two green lights.

Only place I can ping is the gateway (212.69.63.51)

mchunt_idnet · Jan 28, 2009, 08:43:10

We are aware of a few users who cannot get traffic past our gateway which we are currently investigating.

If you haven't done so already we would suggest leaving router off for 30 minutes and the trying to reconnect. It may be that there was an earlier problem that has now resolved itself and giving the exchange time to clear the session will resolve things.

Danni · Jan 28, 2009, 08:45:29

So not my fault? Okay. Just had an email saying the same

I best go to college, as I'm already going to be rather late (luckily they understand my need for internet access there

). If it's not working when I get home (I'll check it when I'm at college, as I run a webserver on my home computer) I'll turn it off for 30 minutes as suggested.

Thank you both for your help

kinmel · Jan 28, 2009, 08:47:42

Danni, because I got you to do a factory reset, you will eventually need to set up your router security again.

Follow this guide when you do... http://www.idnetters.co.uk/forums/index.php?topic=8927.0

You won't be able to check the web server from College, the firewall rules will have reset too and will lock you out

flusk · Jan 28, 2009, 08:53:47

Same problems here, can't get past the gateway. IDNet status is showing orange: "A few users may be experiencing traffic throughput problems which we are currently investigating."

So another £10 to Three mobile broadband to be able to work from home today :-(

mchunt_idnet · Jan 28, 2009, 09:06:17

We have found the issue and the affected connections should be restored shortly if not already.

alexwright · Jan 28, 2009, 09:17:36

All working here now.

Ta.

What went wrong?

Alex.

Simon_idnet · Jan 28, 2009, 09:55:19

We're going to be installing a new router later today to help spread the load of the new Central and the new 21CN Host Link. In preparation, we made changes to the OSPF routing table internally - it went a bit wrong! Sorry to all for the inconvenience.

Simon

Rik · Jan 28, 2009, 10:01:19

Naughty Simon.

esh · Jan 28, 2009, 12:42:16

Can't get a WAN IP currently.

flusk · Jan 28, 2009, 12:43:19

Yes, gone again here too.

zappaDPJ · Jan 28, 2009, 12:54:10

I'm also having a lot of problems although I am currently connected. IDNet's support line is permanently engaged, any chance of an update here please? Thanks.

Rik · Jan 28, 2009, 12:55:25

It's the router upgrade announced here:

http://www.idnetters.co.uk/forums/index.php?topic=12415.msg286631#msg286631

ducky22 · Jan 28, 2009, 12:58:23

Quote from: Simon_idnet on Jan 28, 2009, 09:55:19
We're going to be installing a new router later today to help spread the load of the new Central and the new 21CN Host Link. In preparation, we made changes to the OSPF routing table internally - it went a bit wrong! Sorry to all for the inconvenience.

Simon

Is it not wise to test these things prior to putting them into a production enviroment...?

Or would that just be too much work for you?

zappaDPJ · Jan 28, 2009, 12:58:31

Ah sorry, I missed that, thanks for the heads up Rik

Rik · Jan 28, 2009, 12:59:56

Quote from: ducky22 on Jan 28, 2009, 12:58:23
Is it not wise to test these things prior to putting them into a production enviroment...? Or would that just be too much work for you?

The forum is not IDNet, we're independent. If you want to complain, you'll have to talk to IDNet directly.

Rik · Jan 28, 2009, 13:01:26

UPDATE:

I've had a chat with Simon, the update caused a problem meaning that all their routers had to be re-booted. This resulted in loss of connection to the world for most people, in some cases it involved a loss of PPP (me!). Things should be OK now, and Simon did not expect any repeats.