Connection problems?

[Sebby]

I'm waiting.

Ah, I see. I just assumed that if you'd been told you were wrong...

[Rik]

No, I just got a "we'll phone you back..."

[karvala]

No, I just got a "we'll phone you back..."

Guess the phones are working then. 

[esh]

I think a lot of people post here just to make sure it's "not just them".

Of which they are perfectly entitled to an answer.

My speeds are fine and the connection still has a good uptime ratio. I'll look forward to when pings normalise but I'm not so worried. I could really do with a router that brings the PPP back up by itself though

[Rik]

Get a 2700, Esh, it does that and allows you to drop it independently of sync.

[Rik]

Guess the phones are working then. 

They are now.

[Sebby]

My speeds are fine and the connection still has a good uptime ratio. I'll look forward to when pings normalise but I'm not so worried. I could really do with a router that brings the PPP back up by itself though

Which router are you using?

[uxbod]

Cisco 877 all the way

[dlorde]

I'm not surprised. That was probably Andy you spoke to. Hang on, it was almost certainly Martin, not Andy - did he mention rugby at all?

No mention of rugby - he said he was a programmer and he did a bit of Java programming (I'm a Java programmer at present). Poor chap sounded tired, but was patient and very helpful - pleasantly less curt than the other IDNet support persons I've encountered ;-)

[Rik]

Martin is OK, he's a Leicester Tigers fan, so I won't hear anything bad said about him.

[uxbod]

What a shame about the Saints match then Rik

[davej99]

See Simon_idnet is, (edit) sorry was just, viewing.

A few words might no go amiss in support of the loyal IDNetters, who are  getting some grief for bravely defending the firm.

[Rik]

What a shame about the Saints match then Rik

Not for me.

[David]

03/02/09 16:59:58
Speed Down    358.93 Kbps ( 0.4 Mbps )
Speed Up    370.42 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.thinkbroadband.com
IP Address    <IP address removed by Rik>

[Sebby]

Have you rebooted your router, David?

[David]

  Have now 

Date     03/02/09 17:23:09
Speed Down    4977.28 Kbps ( 4.9 Mbps )
Speed Up    378.41 Kbps ( 0.4 Mbps )
Port    8095
Server    speedtest1.thinkbroadband.com
IP Address    <IP address removed by Rik>

[Rik]

That's better.

[Rik]

UPDATE FROM IDNET:

One of our broadband access routers failed today which caused a cascade of problems through the network. The problems have been resolved and we are now investigating the cause of the failure. IDNet apologises to all our customers for the disruption to service. Whilst the work continues to re-balance our network, if you're experiencing speed problems please try rebooting your router.

[David]

That's better.

Let there be light 

[Rik]

Back to the torch?

[David]

   

[Simon_idnet]

Firstly, IDNet would like to apologise for the network outage today. Our LNS server (that terminates broadband connections) failed and that event caused a cascade of problems: the core routers were complaining about not being able to see the routes to broadband customers which meant that our office leased-line to London couldn't access our Status Page, to update it; Our phone system couldn't cope with a 1,000 fold increase in our usual call volume (we'll be taking this up with our 0800 provider too); And when we managed to get the LNS server back up one of our Centrals (the new one) didn't respond which meant that the remaining Centrals quickly became congested. We do not yet fully understand what caused the problem with the LNS server and we are still investigating.

And all this just when we thought we were getting on top of the latency issue...

If anyone is still experiencing poor performance please reboot your router as we have blocked any new logins through to the 'old' Centrals in order to utilise the capacity in the new Central.

Again apologies to all and we can assure you that we will be taking steps in order to ensure that this does not happen again.
Regards
Simon

[Rik]

Thanks, Simon. 

[Glenn]

Best move Simon's post to the Announcements forum, that way everyone can see it

[Rik]

I did think about it, but it's more of an 'in thread' post, if you know what I mean, Glenn.