WD in trouble?

[Rik]

Warranties are always in addition to your statutory rights. In the UK, that falls under the Sale of Goods Act and gives you redress against the retailer for up to six years from the date of purchase.

[Steve]

Actually in the case of hardware like drives etc, the warranty is with the manufacturer. There is only a small legal period where the seller has to refund/replace it (which is up to the seller which) but after that the legal replacements come from the manufacturer.
This varies depending on product, but it's usually 30-90 days.

[Ann]

Rik is right (of course  ).  The retailer has the responsibility for all goods that fail although the manufacturer often gives a guarantee although that's additional and separate from our normal legal rights.  This is unless the goods cause damage, ie a fire or something, then you ask the retailer for the manufacturer's details and deal with them.  If the retailer doesn't know who the manufacturer is then it's the retailer's problem again.

[Sebby]

Thanks, Ann.

[Lona]

I've had two items replaced direct from Logitech based in Switzerland. They never even asked me to return the speakers which were faulty. I had had them almost a year.

I also bought waterproof headphones on ebay and got them replaced again direct from manufacturer and was even given a better set.

[Sebby]

I've also found Logitech support excellent.