Internet light remains 'red'

[ragebe]

Apologies if this problem has been posted and answered before (I have searched) my problem is as per the subject line.

I have a BT Home Hub, that works fine, however it has only 2 Ethernet ports and I need at least three.

Therefore, I also have a 2-wire BT Business Hub, that would suit my purpose admirably.

Connecting the BT Business Hub, is straightforward but the Internet light will not change from red, therefor no internet.

I followed the advice given in the quick set up guide, located at the top of this forum http://www.idnetters.co.uk/forums/index.php?topic=8927.0 but to no avail.

I've tried using my ID and password for this forum (is that what is meant by entering my IDNet user name and password?) but no joy. I also tried entering my BT supplied user name and password Axxxxx@hgxx.btclick.com, also to no avail.

The error message I receive, is:

No PPP login service found
The BT2700HGV was unable to connect to your service provider's login service.

Connection status is DSL signal is green, found onLine 1
PP Login: Unable to connect to login service.

I noticed that when running the setup wizard the user name was already populated with the default user name.

Anyone had a similar problem and fixed it?

[Ted]

Fill in the configuration page, along with your username and password. Do not press the submit button, Type this "javascript:document.pagepost.submit()" without the quotes into your browser address bar and press enter.

Welcome BTW

[Glenn]

I would do a full factory reset first to clear any settings from a previous user

[Steve]

Or this if you like graphics

http://bt2700hgv.tripod.com/ir1002700HGVeditingRealms.htm

Editing ADSL parameters on hubs with v5.x firmware


and 

[kinmel]

I tried using my ID and password for this forum (is that what is meant by entering my IDNet user name and password?) but no joy. I also tried entering my BT supplied user name and password Axxxxx@hgxx.btclick.com, also to no avail.
The error message I receive, is:

No PPP login service found
The BT2700HGV was unable to connect to your service provider's login service.

Connection status is DSL signal is green, found onLine 1
PP Login: Unable to connect to login service.

I noticed that when running the setup wizard the user name was already populated with the default user name.

First of all your user-name and password on this forum is not the same as your PPP login and password to access the internet.  Your login details will have been sent to you as part of your ISP's enrolment paperwork.

Because the login you used did not contain a valid PPP server name, BT was unable to route your sign in.

Go through the router's setup wizard again with the correct login details.

[Rik]

Hi Ragebe and welcome to the forum.

What the others have said, the reference to the IDNet username is nothing to do with the forum, it just assumes that people are IDNet customers, because most of us are.

[Steve]

Alan's spotted the obvious error it should be:- username@btclick.com thats assuming your with BTclick

[ragebe]

Thank you all for your replies. I suspected it would be my ISP username and password, which as I work for BT, is straight forward enough. What is strange, is that I have two broadband connections, one for my use and one for work use and can connect a variety of hubs/routers to both lines, with success but not the 2700.

The set-up appears to be correct but clearly, for some reason, the 2700 is not allowing my BT supplied username and password to connect to the Internet

I've also tried following the instructions here http://bt2700hgv.tripod.com/ir1002700HGV.htm to no avail.

[Ted]

Hi
i don't know about bt usernames but Axxxxx@hgxx.btclick.com looks to me like an email address. Are you sure its your login username?

[Rik]

That did go through my mind, Ted.

[Sebby]

Hi
i don't know about bt usernames but Axxxxx@hgxx.btclick.com looks to me like an email address. Are you sure its your login username?

I believe that is correct...

[ragebe]

Yes, it is correct. BT give their staff a Business Broadband line as well as a home-office line, so because it's Bus. Broadband, it's also necessary to have such a log-in.

Put another way. If I use that log-in and the associated password, with either of my two BT Home Hubs, all other connections the same, I have Internet access. Across 4 x different computers. If I use that with either of the 2 x Voyager 220 ADSL routers and the Voyager Wireless router I have, across the same 4 x computers and the same ethernet or USB or wireless connection, I have internet access.

The one component in the set-up, that prevents Internet access, when it's put in the system, is the 2700HGV. The fact that the Internet light is showing red, is obviously the reason there's no access but I can't work out why, or what I need to do, to get the light green.

I do appreciate your thoughts and comments though, thank you.

[Rik]

The first thought would be a duff router, given the others are working.

[Sebby]

Hmm, I'm baffled.

[Rik]

Could you try the router on someone else's connection, Ragebe? That would give a quick answer.

[Steve]

Ragebe, What's the firmware version of the BT2700HGV and which key code are you using?

[Ted]

Mmn!  but 

As Rik says, sounds like a bricked router, was it new? i.e. were all the components in sealed bags? is it a single or dual ssid version?

[ragebe]

I'm thinking a duff router too....... I tried it on my other connection, separate phone line and broadband, same result.

So, system details give me:

Model:  BT2700HGV
H/W ver. 2701-100589--005
s/w ver. 5.29.107.12
Key code: 528Y-27G4-A222-22BJ-B22V

That key code is for the UK I believe.

Edite to add:
Brand spankers last year, as sent to me by BT, all nicely wrapped up in a box. It's a dual SSID version.

[Rik]

It has to be duff. 

[ragebe]

Hmm, a new development. My boss also has one of these and has the same problem (yes I know, it's sad we should be watching football)

I wonder if BT have put something on our Broadband services to disable using, what is basically a commercial router for small businesses? This router isn't supported by our internal help desk, so it might be that our Broadband service recognises the 5700 and will not allow it to 'talk' to the BT gateways.

[ragebe]

Aha the plot thickens:

http://bt2700hgv.tripod.com/ir1002700HGV.htm#The%20BT%20Empire%20Strikes%20Back

The BT Empire Strikes Back ?
Nov '08:  Two interesting cases have come up recently.

One reader reports he was aware of a BT Business Broadband customer who had bought a used Single SSID 2700HGV but was unable to make it connect to their BT Business broadband connection.  The hub had been flashed with SBC v4.25 recovery firmware as the BT customer wanted easy access to the wireless power level settings.  Details are sketchy, but basically the hub would always report the username and password were incorrect (Sounds familiar?) when editing the Broadband Advanced Settings page.   Flashing with the SingTel firmware produced the same results.   The hub only connected successfully after it was flashed with BT recovery firmware v5.29.107.12.   He concluded BT business broadband may now be blocking hubs which are using SBC or SingTel firmwares.

If it is true, it is not clear what mechanism BT are using to block the hubs.  As the SBC and SingTel firmwares do communicate with the 2wire provisioning servers, and the hub was connected to the BT business network infrastructure where 2wire hub management exists, it is not inconceivable that BT/2Wire are able to download a minor firmware patch to SBC and SingTel firmwared hubs to block use on BT network(s).   This is pure speculation I should add.

In another separate case, a reader had recently migrated from BT Business broadband to PlusNet.  But was struggling to unlock their Dual SSID hub with v5.29.117.6 firmware for use on PlusNet.   According to the logs, the Plusnet username was not being used during authentication even though it had been correctly saved using the Javascript method.  The only other variable is the reader was using an Apple Mac with Safari web browser.  I can't see how using a Mac or Safari would cause this issue - I have suggested to use a Windows PC.  Otherwise if the BT firmware has been 'patched' to prevent its use off the BT network, then reflashing the firmware should resolve the problem too.

[Rik]

Hmm, a new development. My boss also has one of these and has the same problem (yes I know, it's sad we should be watching football)

I wonder if BT have put something on our Broadband services to disable using, what is basically a commercial router for small businesses? This router isn't supported by our internal help desk, so it might be that our Broadband service recognises the 5700 and will not allow it to 'talk' to the BT gateways.

Possible. If you have anyone else you can test it on, that would give you a definitive answer.

[Rik]

Aha the plot thickens:

It certainly sounds increasingly likely that something odd is going on to do with the connection, rather than the router. A check on a non-BT service would give you a definitive answer.

[ragebe]

I agree, definitve for sure.

I've searched the BT Newsgroups and there are some similar stories, with suggestions of going into the 2-wire console

194.168.1.254/mdc

which I can do but I don't know enough about router configuration to know if there are any settings I can/should change here.

I'll try it on another connection and see if its' a 'staff' problem and report back accordingly.

[Rik]

Thanks. If not, we'll start you on the third degree.