Ping times Jan 28 onwards

[Simon]

Can only suggest a router reboot, if you haven't done so, and if no joy, contact IDNet in the morning.  Sorry guys!   

[Sebby]

Yep, I agree with what Simon said.

[drummer]

Anyone know what the pink line represents?

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[Rik]

It's the average ping time, Drummer, which seems odd for that graph.

[Ray]

This is much better. 


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[Rik]

Agreed, Ray. I'm seeing some spikes, but my average ping is 23ms.

[DarkStar]

Not as good as mine. Two shots - first thing this morning   and just now  

Ian


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[Rik]

Talk to support, Ian, they are not aware of any issues.

[Glenn]

Mine is 24ms with interleaving on

[DarkStar]

Talk to support, Ian, they are not aware of any issues.

I would do if I could get through to them, "this number is not available"
My speed has now gone through the floor for the first time since I came over to IDNet. Was fine this morning but at 12:50 everything hung without the connection light going out and I've been crawling ever since. BT Speedtest is as normal for my connection - throughput 1744, Think Broadband speedtest 584.
Routerstats is nice and stable as always, pings getting worse by the hour.
Will try ringing again after dinner, if no luck I'll e-mail them.

Ian

[Simon]

Just spoke to Miriam, who thought you might have been speaking to Tim, Ian.  Not sure what happened with the phones, but I got through straight away. 

[DarkStar]

Just spoke to Miriam, who thought you might have been speaking to Tim, Ian.  Not sure what happened with the phones, but I got through straight away. 

Yes I have been speaking to Tim and Simon, Tim rang me and couldn't understand why I couldn't get through either.
But, main thing is my pings have now dropped to 30>40 which is as low as they ever go and my speed is back to normal so I am a happy bunny

With customer service like that I'm not going to be throwing my toys out of the pram and going elsewhere

Ian

[Rik]

Success. 

[Rik]

Note: Anyone having problems with IDNet's phones...

If you ring and get straight to 'please record your message', try re-dialling. At least some of the staff are working from home today and the calls are being forwarded, which seems to have confused the system a little.

[Rik]

Update:

Now found and fixed.

[uxbod]

Even after a reboot mine look high

cisco877#ping idnet.net

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 212.69.36.10, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 64/65/68 ms

[Rik]

Have a word with support, they can check if there's anything specific affecting your connection.

[uxbod]

As always super speedy response

I can confirm that you are connected to us via one of our Centrals 
that is not congested (we are experiencing some congestion on other 
links). At the present time all we can suggest is that there seems to 
be a higher than usual level of Internet traffic, maybe due to so many 
schools being closed and lots of people working from home - it may 
that your Exchange is experiencing some congestion.

[Rik]

It fits with some of the patterns I've seen here this week.

[Steve]

My pings were in three figures again just now, reconnect x2 has brought them back down to near normal again.

[Rik]

I'm running a tad higher than normal, Steve, 27-37 rather than 21-25, but nothing as bad as you're seeing.

[Steve]

Its fine again now having reconnected and I did check nothing was running in the background this time.

[Glenn]

20 - 30 minutes ago I was up in the 150ms range, then without touching a thing, it dropped back to 32 - 35ms, still up on this mornings times but ok

[Ray]

Might be worth people checking the status page on Idnet, BT have a major service outage affecting the Paddington area of London.

[Rik]

Thanks, Ray.