Three outages in a few days

[orangos]

Can we have some reassurance that there won't be more of these outages due to new equipment? I like a service upgrade as much as the next guy, but when I hear "The new [whatever] has gone down; it was totally unexpected so we couldn't warn you" twice in two working days, then it would be great to hear about your plans to install a little redundancy.

I hope this doesn't sound like a rant. IDNet is a company I recommend wherever and whenever possible -- until this your service has been close to perfect. But loyalty needs maintenance too 

[Rik]

We're independent of IDNet, and they might not see this post, so I'd recommend you drop them an email, or ring them. Welcome to the forum.

[Sebby]

What Rik said; this needs to be voiced to IDNet directly.

Could I ask that any discussion of today's problems remain in this thread only, so that everything's in one place.

[orangos]

@Rik, Sebby: Thanks for pointing that out -- I should have RTFMed first.

Thanks for the welcome anyway. Those are awesome sign-waving smilies.

I'll raise it properly with IDNet. If anyone from their CS happens across this thread in the meantime: "Grrr."

[Rik]

Hopefully, they'll be reading the forum once they've fought off the alligators.