Disconnects itself

alan · Feb 05, 2009, 11:36:36

Had several drop outs these last few days.. Can anybody say if its my router/line or whatever causing it...
Had about 5 disconnects since about 0815 this morning.. It seems to have got worse
since all of this all this pipe upgrade a few days ago. Re-booted router yesterday, no difference.
A sample below... Must admit it dosn't make much sense to me.
.
Thanks

1    02/05/2009 10:15:37   ppp:IPCP Closing
2    02/05/2009 10:15:37   ppp:LCP Closing
3    02/05/2009 10:15:37   board 0 line 0 channel 0, call 51, C02 Call Terminated           CALL DETAIL RECORD
4    02/05/2009 10:16:05   ppp:LCP Starting
5    02/05/2009 10:16:05   board 0 line 0 channel 0, call 59, C02 OutCall Connected 512000            CALL DETAIL RECORD
6    02/05/2009 10:16:05   board 0 line 0 channel 0, call 59, C01 Outgoing Call dev=5 ch=0            CALL DETAIL RECORD
7    02/05/2009 10:16:08   ppp:LCP Opening
8    02/05/2009 10:16:12   ppp:IPCP Starting
9    02/05/2009 10:16:12   ppp:CHAP Opening
10    02/05/2009 10:16:12   ppp:IPCP Opening
11    02/05/2009 10:17:32   WEB Login Successfully           User:admin
12    02/05/2009 10:31:27   WEB Login Successfully           User:admin
13    02/05/2009 11:01:20   ppp:IPCP Closing
14    02/05/2009 11:01:20   ppp:LCP Closing
15    02/05/2009 11:01:20   board 0 line 0 channel 0, call 59, C02 Call Terminated           CALL DETAIL RECORD
16    02/05/2009 11:02:31   board 0 line 0 channel 0, call 67, C01 Outgoing Call dev=5 ch=0            CALL DETAIL RECORD
17    02/05/2009 11:02:31   ppp:LCP Starting
18    02/05/2009 11:02:31   board 0 line 0 channel 0, call 67, C02 OutCall Connected 512000            CALL DETAIL RECORD
19    02/05/2009 11:02:31   Packet Trigger: Protocol=1, Data=Packet Trigger: Protocol=1, Dat           PACKET TRIGGER
20    02/05/2009 11:02:34   ppp:LCP Opening
21    02/05/2009 11:02:36   ppp:LCP Closing
22    02/05/2009 11:02:39   board 0 line 0 channel 0, call 67, C02 Call Terminated           CALL DETAIL RECORD
23    02/05/2009 11:02:42   board 0 line 0 channel 0, call 68, C02 OutCall Connected 512000            CALL DETAIL RECORD
24    02/05/2009 11:02:42   board 0 line 0 channel 0, call 68, C01 Outgoing Call dev=5 ch=0            CALL DETAIL RECORD
25    02/05/2009 11:02:42   ppp:LCP Starting
26    02/05/2009 11:02:45   ppp:LCP Opening
27    02/05/2009 11:02:46   ppp:LCP Closing
28    02/05/2009 11:02:49   board 0 line 0 channel 0, call 68, C02 Call Terminated           CALL DETAIL RECORD
29    02/05/2009 11:02:50   ppp:LCP Starting
30    02/05/2009 11:02:50   board 0 line 0 channel 0, call 69, C02 OutCall Connected 512000            CALL DETAIL RECORD
31    02/05/2009 11:02:50   Packet Trigger: Protocol=1, Data=Packet Trigger: Protocol=1, Dat           PACKET TRIGGER
32    02/05/2009 11:02:50   board 0 line 0 channel 0, call 69, C01 Outgoing Call dev=5 ch=0            CALL DETAIL RECORD
33    02/05/2009 11:02:53   ppp:LCP Opening
34    02/05/2009 11:02:55   ppp:LCP Closing
35    02/05/2009 11:02:58   board 0 line 0 channel 0, call 69, C02 Call Terminated           CALL DETAIL RECORD
36    02/05/2009 11:02:59   board 0 line 0 channel 0, call 70, C01 Outgoing Call dev=5 ch=0            CALL DETAIL RECORD
37    02/05/2009 11:02:59   ppp:LCP Starting
38    02/05/2009 11:02:59   board 0 line 0 channel 0, call 70, C02 OutCall Connected 512000            CALL DETAIL RECORD
39    02/05/2009 11:02:59   Packet Trigger: Protocol=1, Data=Packet Trigger: Protocol=1, Dat           PACKET TRIGGER
40    02/05/2009 11:03:05   ppp:LCP Opening
41    02/05/2009 11:03:08   ppp:IPCP Starting
42    02/05/2009 11:03:08   ppp:CHAP Opening
43    02/05/2009 11:03:08   ppp:IPCP Opening
44    02/05/2009 11:03:22   WEB Login Successfully           User:admin
45    02/05/2009 11:23:21   WEB Login Successfully           User:admin

Rik · Feb 05, 2009, 11:39:55

It looks like a loss of sync at first glance, Alan. What's your downstream attenuation, noise margin and sync speed?

alan · Feb 05, 2009, 11:44:23

noise margin downstream: 6 db
output power upstream: 20 db
attenuation downstream: 42 db
.
U/S 448kbps
D/S 7904
.
.
Bloody thing just went again as I was typing..
.

Rik · Feb 05, 2009, 11:46:46

Did you notice the lights on the router at the time, Alan? What make/model is it, how's it connected to the phone line, eg via an extension cable, a hard-wired extension, or plugged into the master socket?

alan · Feb 05, 2009, 11:53:26

Thanks Rik.. DSL light blinks then I lose the internet light... Its a Zyxel Prestige 600 series
I have ADSl V1.0 Filtered plug and the PC is plugged direct into the master socket. Installed by BT who said I could dispose
of all filters in the house.. Which I did about 2 years ago.
I had interleaved turned off about 2 years ago and had no trouble until a few days ago.
.

alan · Feb 05, 2009, 11:55:19

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7904 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 5525 kbps

Rik · Feb 05, 2009, 11:58:29

The line has definitely been unstable, Alan, as your profile is low for the sync speed. Do you have snow laying? I'm just wondering whether a joint has been affected. Dial 17070 on a phone and select option 2, quiet line test. Do you hear any noise beyond a background hum or hiss?

alan · Feb 05, 2009, 12:01:09

We have about 4" of laying snow at the moment.... Line test carried out and all very quiet.

Rik · Feb 05, 2009, 12:05:56

All I can suggest, then, is removing the faceplate and connecting to the test socket directly behind it. That will cut off any extensions. If the problem stops, then the faceplate has probably developed a fault. If it doesn't, it's likely to be a line fault and you'll need to talk to support to get it checked out.

alan · Feb 05, 2009, 12:18:58

I'll put up with it until the snow melts then see if its the same.. Sun out now so shouldn't be too long to wait.
.
Thanks

Rik · Feb 05, 2009, 12:22:15

Keep us posted, Alan.

Sebby · Feb 05, 2009, 13:50:59

Other than the profile, things look okay, and with a filtered faceplate, instability is quite rare. Wait and see what happens, and post back if you still have trouble.

alan · Feb 05, 2009, 14:14:45

Thanks... Will do... 2 more since 1200... Ooch.

alan · Feb 06, 2009, 08:59:19

Update...
Well pleased to say my router has now settled down and the last disconnection was 1437 yesterday. So it looks as though you were right Rik it may well have been the snow.
Still a lot laying about here in the Fens but I guess the Sun got to it on the right spot.
.
Regards

Rik · Feb 06, 2009, 09:42:15

I'd bet on water ingress, Alan. See what happens when we get a wet spell.