Still can't install MS .NET Framework 3.5 Service Pack 1 etc

Rik · Feb 05, 2009, 18:27:43

Fingers crossed for you, Noreen.

Noreen · Feb 05, 2009, 18:30:34

One thing that did concern me slightly, it said that I should make sure that the MS email isn't treated as spam, is that likely? I've used one of my Idnet addresses.

Rik · Feb 05, 2009, 18:34:06

I've not had it happen, Noreen, and I get quite a few from them. I think it's just a precaution for the 'heavy' spam filters.

Noreen · Feb 05, 2009, 18:55:52

It seems that it will be OK as I've just received an automated notification of receipt from Microsoft.

Rik · Feb 05, 2009, 18:57:12

Phew.

Sebby · Feb 05, 2009, 19:01:34

Ironically, I bet Hotmail's the only email service that treats Microsoft emails as spam.

LesD · Feb 06, 2009, 16:26:21

Quote from: Noreen on Feb 05, 2009, 11:59:19
it downloads OK, makes a restore point but fails with install

This happened to me the first time with Vista but for reasons unknown to me it worked OK the second time!

Maybe it is a case of keeping on trying.

Noreen · Feb 06, 2009, 18:45:59

Haven't received a reply from Microsoft yet.

Rik · Feb 06, 2009, 18:48:58

They're probably snowed under.

Sebby · Feb 06, 2009, 23:57:59

Rik · Feb 07, 2009, 10:05:34

Gary · Feb 07, 2009, 10:33:00

Hi Noreen that service pack installed fine on my vista laptop, it is also availabe as a separate download from the Microsoft site. Some times the download directory becomes corrupt, boot into safe mode and delete files and folders on C:\WINDOWS\SoftwareDistribution\Download Its OK to delete the items in the Download folder, but NOT the download
folder itself. Then boot back into windows and run windows update, you will loose the history of your updates but this generally solves the issue of updates not being installed in both Vista and in XP

Rik · Feb 07, 2009, 10:34:39

Thanks, Gary.

Gary · Feb 07, 2009, 10:36:55

I have had this issue a few times in XP and in Vista, Rik, so I know it generally works, also stopping windows defender or your av sometimes helps when updating, but hopefully that work around should sort things out

Rik · Feb 07, 2009, 10:45:30

I just stop breathing when updating.

Gary · Feb 07, 2009, 10:52:29

Quote from: Rik on Feb 07, 2009, 10:45:30
I just stop breathing when updating.

shutting your eyes helps as well

Rik · Feb 07, 2009, 10:55:09

I turn the monitor off.

Noreen · Feb 07, 2009, 11:17:18

Thanks to those with helpful tips however having asked Microsoft for help I think that I'll wait a little longer. My problem was classed as "Severity Rating: Your severity rating is: Severity C (Minimum business impact)".

Rik · Feb 07, 2009, 11:29:40

It doesn't seem to be an urgent patch for most people. I'd certainly wait, then ignore MS and do what people say here.

Noreen · Feb 07, 2009, 11:35:06

I probably will, Rik.

Steve · Feb 07, 2009, 12:26:43

Quote from: Rik on Feb 07, 2009, 10:45:30
I just stop breathing when updating.

So that's why you don't use Vista, you'd need to have the lung capacity of one of those sponge divers

Rik · Feb 07, 2009, 12:34:54

Not a chance then, Steve, I get short of breath just watching them.

Steve · Feb 07, 2009, 12:42:56

I bet MS suggest a fresh install of Vista!

One option that's not been mentioned I don't think is to do a manual installation of the above following a clean boot. Instructions for a clean boot are here. (Its the correct link or was 5 mins ago I cant get through to MS support at the moment)

Rik · Feb 07, 2009, 12:46:52

I had a brief PPP outage, Steve.

Noreen · Feb 09, 2009, 10:46:10

Heard from MS this morning, it seems to be fairly unhelpful.

QuoteDear Sir/Madam,

Thank you for your email about issues with error code on Windows VistaT.

To enable us to help you resolve this issue, may I suggest on one of the
following:
A useful resource is the Knowledge Base on our website, where we have
published a large collection of articles and FAQs about our products.
You can access it by going to our website at:
http://support.microsoft.com/search/?adv=1
<http://support.microsoft.com/search/?adv=1>

You can also go online and visit our UK newsgroups to exchange ideas and
information with other Microsoft product users. There is also the
chance to talk to our Most Valued Professional (MVP).
http://support.microsoft.com/newsgroups/default.aspx
<http://support.microsoft.com/newsgroups/default.aspx>

If you do not find the answer you are looking for and wish to discuss
your alternative support options, please call our Customer Support team
on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,
excluding public holidays.

Thank you again for getting in touch.

Kind Regards,

ANUPAMA UNNIKRISHNAN
Customer Service Professional
Microsoft Customer Services