Loss of connection?

Baz · Feb 13, 2009, 20:25:01

C:\Documents and Settings\Owner>tracert google.co.uk

Tracing route to google.co.uk [216.239.59.104]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 53 ms 60 ms 52 ms telehouse-gw2-lo2.idnet.net [212.69.63.55]
3 45 ms 57 ms 55 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

4 48 ms 48 ms 45 ms 195.66.224.125
5 63 ms 58 ms 54 ms 209.85.252.40
6 79 ms 64 ms 71 ms 209.85.250.216
7 59 ms 66 ms 63 ms 66.249.95.164
8 119 ms 101 ms 113 ms 216.239.49.126
9 57 ms 59 ms 103 ms 216.239.59.104

just happened to me again. dont know if this helps as it means nothing to me sorry

Simon · Feb 13, 2009, 20:37:24

Thanks Baz. IDNet think it's a DNS issue, and they are looking into it as we speak.

psp83 · Feb 13, 2009, 20:58:21

this is getting annoying now

Philip · Feb 13, 2009, 21:02:34

Simon_idnet · Feb 13, 2009, 21:17:55

Our DNS resolvers are having trouble tonight (the Authoritative Nameservers are OK). We are investigating.
S

Sebby · Feb 13, 2009, 21:20:29

Thanks, Simon.

Dopamine · Feb 13, 2009, 21:38:40

I just caught a brief loss of access. I have no understanding of what a tracert is or does, but just in case it helps here is one carried out during the last few seconds of no access, and the first few seconds when access returned:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert google.co.uk
Unable to resolve target system name google.co.uk.

C:\>tracert idnet.com

Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 26 ms 26 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 26 ms 26 ms 27 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

4 169 ms 26 ms 26 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 26 ms 25 ms 26 ms redbus-gw1-fa2-0-300.idnet.net [212.69.63.225]
6 27 ms 25 ms 26 ms www.idnet.net [212.69.36.10]

Trace complete.

C:\>tracert google.com

Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 29 ms 45 ms 28 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 27 ms 26 ms 25 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

4 29 ms 26 ms 26 ms 195.66.224.125
5 27 ms 39 ms 26 ms 209.85.252.42
6 97 ms 96 ms 95 ms 216.239.43.192
7 97 ms 95 ms 95 ms 216.239.43.113
8 106 ms 118 ms 121 ms 216.239.48.69
9 119 ms 119 ms 190 ms 72.14.238.136
10 119 ms 114 ms 106 ms 72.14.239.49
11 116 ms 119 ms 115 ms 216.239.48.69
12 126 ms 119 ms 114 ms 209.85.253.133
13 118 ms 120 ms 117 ms 209.85.254.243
14 114 ms 120 ms 117 ms yx-in-f100.google.com [74.125.45.100]

Trace complete.

C:\>

Lance · Feb 13, 2009, 22:48:18

Hi Dopamine. A tracert is similar to a ping, but it displays the routers between you and the final destination, giving a ping for each of them.

zafira53 · Feb 13, 2009, 23:08:55

Tonight has been a total nightmare with outages

? had problems accessing my ebay and various other sites. had dell check out my laptop in case there was a problem with it

unplugged my netgear router as it is 2 years old? I am going out tomorrow to buy a new router @ the cost of £60?. that my

Lance · Feb 13, 2009, 23:13:33

I wouldn'y buy a new router just because of problems you have been having tonight. IDNet have informed us that they are having some problems with the DNS servers and are currently working to resolve them.

zafira53 · Feb 13, 2009, 23:43:18

Thanks for that info, but Idnet have not informed me as yet? I did check some 3 weeks ago on the network status they did say they were dealing with a problem and hoped to solve the problem but I checked it again tonight and they are still having major problems with sorting it out?

I will hold back on buying a router for now?. It is rare that I use this forum has I never had real cause too!!

thanks lance for your help"
regards kris

Lance · Feb 13, 2009, 23:48:13

Hi Kris.

The problem wasn't confirmed til late in the day and I think that the resources have been put into getting it sorted rather than updating the status page. Simon from IDNet did, however, post in a different thread earlier on and we have copied it to the annoucements here.

The original problem was more related to pings and congestion due to fun and games being had with a new central coming online, but tonights DNS issue is seperate from that.

Thanks
Lance

Simon · Feb 13, 2009, 23:54:46

IDNet think this is a DNS issue, and a different problem to whatever it was three weeks ago, but are working to put things right. That's all we can tell you until we recieve further updates from IDNet.

Simon · Feb 13, 2009, 23:56:10

And what Lance said.

Lance · Feb 13, 2009, 23:56:33

Steve · Feb 14, 2009, 08:23:48

Having had DNS issues again this morning, I can only recommend using Open DNS at the moment https://www.opendns.com/start

Si · Feb 14, 2009, 08:53:31

Yep, I swapped over to OpenDNS last night (used to use it with former ISP). So far so good...

Ann · Feb 14, 2009, 09:05:27

I swapped to OpenDNS too with good effect. But could someone tell us when it's safe to go back as I'm quite happy using IDNet's DNS normally.

Glenn · Feb 14, 2009, 09:11:40

I have the primary DNS set to IDNet now, with the secondary to OpenDNS

J!ll · Feb 14, 2009, 09:13:15

Glenn · Feb 14, 2009, 09:24:30

Quote from: stevethegas on Feb 14, 2009, 08:23:48
Having had DNS issues again this morning, I can only recommend using Open DNS at the moment https://www.opendns.com/start

Jill, it tells you what to do in the link Steve posted above, it should stop/limit some of the problems we have been getting over the past few days

Simon · Feb 14, 2009, 09:25:43

Another dropout for me just after 9 this morning.

alan · Feb 14, 2009, 11:55:19

Could this also be the cause of my dropouts..
Mon 9/2 @0857 and 1001
Tue 10/2 1021, 1437 and 1511
Wed 11/2 @ 0857
Thu 12/2 0650 and 1016
Fri 13/2 @ 1153

And this morning

1|02/14/2009 11:40:45 | | |User:admin
WEB Login Successfully
2|02/14/2009 10:33:31 |220.130.158.52:123 |192.168.1.1:123 |
Time initialized by NTP server
3|02/14/2009 10:21:41 | | |
ppp:IPCP Opening
4|02/14/2009 10:21:41 | | |
ppp:IPCP Starting
5|02/14/2009 10:21:41 | | |
ppp:CHAP Opening
6|02/14/2009 10:21:38 | | |
ppp:LCP Opening
7|02/14/2009 10:21:35 | | |
ppp:LCP Starting
8|02/14/2009 10:21:35 | | |CALL DETAIL RECORD
board 0 line 0 channel 0, call 33, C02 OutCall Connected 512000
9|02/14/2009 10:21:35 | | |CALL DETAIL RECORD
board 0 line 0 channel 0, call 33, C01 Outgoing Call dev=5 ch=0
10|02/14/2009 10:21:07 | | |
ppp:IPCP Closing
11|02/14/2009 10:21:07 | | |
ppp:LCP Closing
12|02/14/2009 10:21:07 | | |CALL DETAIL RECORD
board 0 line 0 channel 0, call 25, C02 Call Terminated
13|02/14/2009 09:17:32 | | |
ppp:IPCP Opening
14|02/14/2009 09:17:32 | | |
ppp:IPCP Starting
15|02/14/2009 09:17:32 | | |
ppp:CHAP Opening
16|02/14/2009 09:17:28 | | |
ppp:LCP Opening
17|02/14/2009 09:17:25 | | |
ppp:LCP Starting
18|02/14/2009 09:17:25 | | |CALL DETAIL RECORD
board 0 line 0 channel 0, call 25, C02 OutCall Connected 512000
19|02/14/2009 09:17:25 | | |CALL DETAIL RECORD
board 0 line 0 channel 0, call 25, C01 Outgoing Call dev=5 ch=0
20|02/14/2009 09:16:56 | | |
ppp:IPCP Closing
21|02/14/2009 09:16:56 | | |
ppp:LCP Closing
22|02/14/2009 09:16:56 | | |CALL DETAIL RECORD
board 0 line 0 channel 0, call 17, C02 Call Terminated

End of Logs

Mine nearly always on the morning.. Initially thought the fault was weather related
Should I buy another router ?... I can only borrow a neighbours for a few hours.
.
Thanks

dudwell · Feb 14, 2009, 11:58:21

This OpenDNS thing is intriquing. Looks as though it ought to be be easy to try it yet I can't see how exactly with my Thomson TG585 v7. I can see the current DNS settings but not how to change them. I expect I'm missing something idiotic again

Is there a downside to it? Why might Ann want to revert to IDNet's DNS?

Rik · Feb 14, 2009, 11:59:07

Difficult to say, Alan. Were you losing sync, or just the ability to reach the outside world?