Loss of connection?

[Rik]

This OpenDNS thing is intriquing. Looks as though it ought to be be easy to try it yet I can't see how exactly with my Thomson TG585 v7. I can see the current DNS settings but not how to change them. I expect I'm missing something idiotic again

Is there a downside to it? Why might Ann want to revert to IDNet's DNS?

You can change it in Windows, no need to worry about the router settings. I've found it slightly slower than IDNet's DNS when the latter is working well.

[alan]

Difficult to say, Alan. Were you losing sync, or just the ability to reach the outside world?

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From the last time I noticed it Rik it was just the Internet light which went out. DSL light remained on.

[Rik]

Most of the PPP problems have settled, Alan, so I'd suggest you contact support and ask them to take a look at your line.

[Steve]

You can change it in Windows, no need to worry about the router settings. I've found it slightly slower than IDNet's DNS when the latter is working well.

https://www.opendns.com/start/device/windows-xp

[alan]

Thanks Rik... A job for Monday I think... It still occurs if I've got the PC on or not.
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Regards

[Rik]

Will Routerstats work with your router, Alan? If so, that would give some helpful information.

[alan]

Will Routerstats work with your router, Alan? If so, that would give some helpful information.

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Don't know what they are Rik.. were do I get them ?

[Rik]

It's a piece of software, Alan:

http://www.vwlowen.co.uk/internet/files.htm

[alan]

It's a piece of software, Alan:

http://www.vwlowen.co.uk/internet/files.htm

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Have D/L it... Do I just leave it and monitor now?

[Rik]

Yes, once it's talking to your router, Alan, leave it running for as long as you can - ideally 24 hours.

[alan]

Thanks Rik.. Will do.

[Ann]

Alan, if I were you I'd simply change to OpenDNS for a couple of days and see if it stops the drops.  It's an easy first step and the DNS problem is the likeliest cause at the moment.

[alan]

Thanks Ann will give it a bash, nothing gained and all that..
Rik that Routestats dosn't work... All I keep getting it straight lines along the bottom.
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Regards

[J!ll]

Jill, it tells you what to do in the link Steve posted above, it should stop/limit some of the problems we have been getting over the past few days

   

[Rik]

Thanks Ann will give it a bash, nothing gained and all that..
Rik that Routestats dosn't work... All I keep getting it straight lines along the bottom.

Have you set up the data it needs, Alan?

[Sebby]

This OpenDNS thing is intriquing. Looks as though it ought to be be easy to try it yet I can't see how exactly with my Thomson TG585 v7. I can see the current DNS settings but not how to change them. I expect I'm missing something idiotic again

Is there a downside to it? Why might Ann want to revert to IDNet's DNS?

It has to be done via the CLI on a SpeedTouch 585. Open a command prompt, and type telnet, hit enter, then type o 192.168.1.254 and hit enter. You'll then have to enter your username and password - if you haven't set a password, enter Administrator as the username, hit enter, then hit enter again. Now you're in the CLI.

Now type the following, pressing enter after each line:

dns server route flush
dns server route add dns=208.67.222.222 metric=1 intf=Internet
dns server route add dns=208.67.220.220 metric=1 intf=Internet
saveall
exit

[Rik]

Or just change it in Windows...

[Sebby]

Could do. I don't know why, but I always prefer to do it on the router.

[Rik]

Doing it in Windows has the advantage of not dropping PPP, so it's more flexible to change it there.

[alan]

Have you set up the data it needs, Alan?

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Yes Rik.. User and password. URL to router.
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[Rik]

Which graph are you looking at, Alan. The one which interests us is the downstream (Rx) noise margin. The flatter that line the better.

[alan]

Which graph are you looking at, Alan. The one which interests us is the downstream (Rx) noise margin. The flatter that line the better.

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Its straight as though drawn with a ruler between 0 and 2.

[Rik]

That's what you want to see, albeit ideally at a higher number. I'd expect that to drop during the evening and possibly disconnect. If you can keep Routerstats running, the graph will show any disconnections.

[alan]

That's what you want to see, albeit ideally at a higher number. I'd expect that to drop during the evening and possibly disconnect. If you can keep Routerstats running, the graph will show any disconnections.

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Will do Rik.. Thanks again. Another learning curve.

[Sebby]

Doing it in Windows has the advantage of not dropping PPP, so it's more flexible to change it there.

Only certain routers dropped the PPP. The SpeedTouch doesn't.