Disconnection when Phone rings!!!

Cookiemonster · Feb 11, 2009, 09:04:33

Hey peeps, Does anyone know what could cause my internet to disconnect when my house phone rings? I have my BB connected in the master socket and my Sky and house phone connected on another socket, however when i get a call my session disconnects and then re-connects, causing a re-sync!

Rik · Feb 11, 2009, 09:29:20

It sounds like an unfiltered phone or a faulty filter.

jaydub · Feb 11, 2009, 09:58:35

Quote from: Rik on Feb 11, 2009, 09:29:20
It sounds like an unfiltered phone or a faulty filter.

I'll second that, Rik.

Cookiemonster · Feb 11, 2009, 10:44:18

Hmmm changed the filter twice and it's defiantly filtered so I'm lost to what is causing it.

Rik · Feb 11, 2009, 10:47:27

Try changing the phone. If that doesn't help, then you need to check your extension wiring for any faults.

Cookiemonster · Feb 11, 2009, 10:51:28

Just tried a different phone and got the same result

Rik · Feb 11, 2009, 10:54:22

That leaves the wiring, then (or something very esoteric). Try removing the faceplate at the master socket and connecting the router and phone to the test socket which is revealed. If that cures the problem, it's your wiring, if it doesn't, have a word with support and tell them what you have tried.

Is it possible for you to use a different router to eliminate that from the possibilities?

Cookiemonster · Feb 11, 2009, 10:57:11

Narrowed the problem down to the extension coming from the Sky box into the socket, with that plugged in and filtered i get disconnections, without it it's fine so a new one of them is in order I think.

Ted · Feb 11, 2009, 11:01:49

Quote from: Cookiemonster on Feb 11, 2009, 10:57:11
Narrowed the problem down to the extension coming from the Sky box into the socket, with that plugged in and filtered i get disconnections, without it it's fine so a new one of them is in order I think.

Sky boxes are notorious for causing problems, you could try double filtering it. Some people say it works.

Rik · Feb 11, 2009, 11:02:22

If you're out of contract, just leave the Sky box disconnected, they are a regular source of problems.

Cookiemonster · Feb 11, 2009, 11:09:39

Not out of contract so it will stay disconnected till i get back from offshore, then i'll replace it and double filter the bugger.

Rik · Feb 11, 2009, 11:12:11

If you just have a single box, Steve, Sky don't police the phone connection anyway.

Cookiemonster · Feb 11, 2009, 11:13:41

No we have multi-room but the other box isn't connected. It's in my room and i don't need it plugged in. If i want a film I'll plug it in to order then disconnect.

Rik · Feb 11, 2009, 11:19:15

Beware the warning letters from Sky, in that case, Steve. It might be an idea to connect the second box periodically and force it to call home (Services - 4 - 7 iirc).

Sebby · Feb 11, 2009, 13:41:55

Glad you solved this one!

Cookiemonster · Feb 11, 2009, 14:51:40

Quote from: Rik on Feb 11, 2009, 11:19:15
Beware the warning letters from Sky, in that case, Steve. It might be an idea to connect the second box periodically and force it to call home (Services - 4 - 7 iirc).

Well it hasn't been connected since i had it installed about 6 months ago and no letters so far, but i'll heed your warning!