So slow

old Bill · Feb 03, 2007, 10:13:40

I know. I need a new line (fat chance). The only 2 thing which get to me are i am paying about £90.00 pm for a service which is hit,miss or maybe.(not Idnets fault) And as I said when things do go wrong which they seem to quite often it would be nice to get help at the weekend.

Rik · Feb 03, 2007, 10:21:27

The only problem with that is that, if it's a line issue, IDNet wouldn't be able to do much until Monday. There is an emergency 'out of hours' number iirc.

old Bill · Feb 03, 2007, 10:27:45

But as i still have a connection I will call them on Monday.

BassoProfundo · Feb 04, 2007, 06:34:57

I agree that there is definately something wrong now. It's before 6:30am on Sunday morning and I'm downloading from Giganews. The speed history graph looks like the Himalayas, with speeds thashing between 200kBytes/sec and 812kBytes/sec. Ever since I've been with IDNet, I have never seen anything but an absolutely rock-solid 840kBytes/sec, until now that is. It's not just Giganews either: the BBMax speedtest also swings wildly between similar extremes.

Nothing my end has changed. Exchange is on Green (thought, like I say, it's 6:30am, so exchange contention shouldn't be kicking in anyway), router is synching solid at 8128, noise margin 15.5dB, non-interleaved, 0 errors.

What do you reckon guys? Is this down to IDNet's central congestion? Went through this with Acquiss/Entanet and came here instead. Hope it wasn't out of the frying pan and into the fire.

Inactive · Feb 04, 2007, 09:49:34

Strange, my line never varies at any time of day, always around the 6200 Down and 370 up speeds.

Now when I was with minusnet, well those speeds were but a dream.

Rik · Feb 04, 2007, 11:26:12

I have steady, if unspectacular, speeds and always have had since I joined. No doubt, some users are experiencing the effect of the 'missing central', but I suspect that other, external factors may be in play here, ie BT's network.

old Bill · Feb 04, 2007, 11:31:21

Well my speeds are still

. What I find strange is that I am able to log in to the BT speedtester and it runs but just cannot get any results. It is allmost as if I dont have a profile. Has anyone else had this message after logging in.

Unexpected result received when querying the network to find your services connection details. Please try again shortly

This all I have been getting since Friday. Even tried at 5.00 this morning.

Rik · Feb 04, 2007, 11:34:30

The BT speedtester seems more temperamental than an opera diva on speed.

I honestly think the only thing you can do is phone CS tomorrow. We don't have the diagnostic tools available to try and identify your problem, sorry.

old Bill · Feb 04, 2007, 11:40:57

I was just wondering if the speedtester was down again or if it was something to do with my line. I am sure C/S will sort it out. I will ask Miriam to sort it out.

Rik · Feb 04, 2007, 11:45:07

Good luck, let us know how you get on.

wrtpeeps · Feb 04, 2007, 11:48:02

those of you with speed problems, is your logins <user>@uk.idnet.dsl4?

maxping · Feb 04, 2007, 12:06:45

Quote from: wrtpeeps on Feb 04, 2007, 11:48:02
those of you with speed problems, is your logins <user>@uk.idnet.dsl4?

I'm on the DSL4 log in and don't have any speed problems, i would be surprised if this is the cause of the problems.

Rik · Feb 04, 2007, 12:18:55

I'm with Max, same login, no problems. I still think you need to look to your wiring, and remember that, if I have read all your posts correctly, you are still in your training period.

Inactive · Feb 04, 2007, 12:23:07

Same login, no probs at all.

Nerval · Feb 04, 2007, 12:23:18

Same here. Same login, but no speed problems.

I suspect that Old Bill is being repaid by the divinities for something he did in a previous life

And I also suspect that if I were the England Manager, I would have to resign for saying that.

Rik · Feb 04, 2007, 12:25:33

Which England manager though?

Nerval · Feb 04, 2007, 12:26:23

ANY
Unless I'd just won the world cup and then I could say anything I liked

Rik · Feb 04, 2007, 12:41:04

Brian Ashton's walking on water this morning - or, at least, paddling.

Lance · Feb 04, 2007, 13:12:45

same login and no problems...

on a side, i thought everyone had the uk.idnet.dsl4 login?

Rik · Feb 04, 2007, 13:18:56

I've always assumed they would have, Lance, but I suppose it's possible that the business products, say, use a different one.

I did discover this week that Orange uses the same @fs login that Wanadoo/Freeserve used to - so some things never change.

Nerval · Feb 04, 2007, 14:02:16

I thought there was at least one other one, and the load rebalancing involved some people changing from one to another.

Rik · Feb 04, 2007, 14:25:09

My guess would be that the load-balancing was an internal job, transparent to the users. If IDNet had to give people new logins every time they wanted to make a change, it would be very cumbersome.

wrtpeeps · Feb 04, 2007, 18:32:08

apparently theres also one @idnet.net or something...

Rik · Feb 04, 2007, 18:36:28

Do you know who uses it? As I said above, I wonder whether the business products have a different login?

wrtpeeps · Feb 04, 2007, 18:37:51

no idea. I read in some other forums someone saying that some users (possibly really old users?) use @idnet.net logins, or as you say, could be business use it