Mac Codes

Gary · Mar 11, 2009, 20:51:59

Is there a period of time that an isp must provide a mac code? O2 called me today to say the first one failed, or some such excuse and they will have to try it get it from BT again, I asked for my mac code a day ago now. Any ideas would be appreciated so i can through fact rocks at them

Simon · Mar 11, 2009, 22:24:22

Five working days, Gary.

http://www.ofcom.org.uk/advice/codes/bb_migration/

Rik · Mar 11, 2009, 23:19:44

After which you can go to Ofcom. The period of notice starts from the day you request the MAC, the validity is 30 days from when it's issued.

Gary · Mar 11, 2009, 23:42:14

Cheers Guys, its one of those sit and wait games and since today they called me then passed me to 3 different people I'm full of confidence

cant wait to migrate back. Thanks for your help and if needed I'll wave the Ofcom stick, but I'm sure they will get thing sorted before that.

Rik · Mar 11, 2009, 23:44:36

The clock starts with your first request, Gary, no excuses, no letouts.

Gary · Mar 11, 2009, 23:46:22

Well

Quote from: Rik on Mar 11, 2009, 23:44:36
The clock starts with your first request, Gary, no excuses, no letouts.

They have 4 days...well three from 10am tomorrow

Rik · Mar 11, 2009, 23:49:34

Tuesday, then.

Gary · Mar 12, 2009, 12:28:31

Quote from: Rik on Mar 11, 2009, 23:49:34
Tuesday, then.

They called and said today

like they can know when BT are going to send it to them

Rik · Mar 12, 2009, 12:29:12

They should be able to generate it on the spot, Gary.

Gary · Mar 12, 2009, 12:40:26

Time for a call me thinks, thanks the the information Rik....how it "failed" yesterday after 24 hours since the original request I do not know, but it has not filled me with confidence I must admit Rik

Rik · Mar 12, 2009, 12:51:02

If they have access to the BT systems, which they should have, they can generate for you immediately.

Gary · Mar 12, 2009, 12:57:40

I have it

now to call IDNet

Rik · Mar 12, 2009, 13:01:57

Result.

Gary · Mar 12, 2009, 13:08:21

Yay

should be back with you next Wed/Thursday

thanks for the info, Rik. Waving the Ofcom word seemed to hurry O2 loads.

Rik · Mar 12, 2009, 13:13:26

It often does.

colonelsun · Mar 27, 2009, 20:19:16

Maybe i've just been damn unlucky over the years but i had to threaten my first ever ISP AOL with a solicitor to get my MAC, they flatly refused to answer my emails, phone calls etc but i finally received it by an email 21 days later...the email contained my MAC and absolutely nothing else, never seen so much white space before.

And my last ISP -SKY took 9 days to answer me by email and that wasn't a reply to the original email, which somehow got lost in the system. The poor dears in sales were so upset in losing me they immediately signed me up for their phone service and 2 SKY TV mixes without my knowledge.....all of which i've been receiving for 3 years already.

Go figure....

Simon · Mar 27, 2009, 23:23:18

I think you'll find IDNet a breath of fresh air, Dave.

Sebby · Mar 27, 2009, 23:27:31

I second that!

Colin Burns · Mar 28, 2009, 02:53:42

amazingly a MAC code was the one thing i didn't have a problem getting from Tiscali Though i did break there acceptable use policy a couple of time to get the email saying there were willing to give me one

Rik · Mar 28, 2009, 09:26:05

There are more ways to skin a cat...

cavillas · Mar 28, 2009, 12:12:26

Quote from: Rik on Mar 28, 2009, 09:26:05

There are more ways to skin a cat...

and eat them

Rik · Mar 28, 2009, 12:30:19

I'm not that hungry, Alf.

Tacitus · Mar 28, 2009, 16:28:39

Strangely enough when my sister left Pipex/Tiscali, her MAC arrived within the statutory 5 days. The move to iDNet took 3 days from when she let them know the code.

Amazingly trouble free, considering the problems other have had with Tiscali.

Rik · Mar 28, 2009, 16:38:56

They do it to confuse us, Tac.

Glenn · Mar 28, 2009, 16:41:01

When I left F2S, I rang the helpdesk and was sent the code whilst I was on the phone.

Rik · Mar 28, 2009, 16:42:23

IDNet would do the same.

zappaDPJ · Mar 28, 2009, 16:57:56

I got three MACs out of Tiscali/Pipex, none of which were valid. One was sent as a result of going to OFCOM. After 6 months of pulling my hair out I had a second phone line installed.

Be* to be fair did send me a MAC via email within a few hours of the request.

Sebby · Mar 28, 2009, 17:39:31

Entanet were good to leave because you could get a Mac via the control panel.

Rik · Mar 28, 2009, 17:52:17

Amongst other reasons.