whats the point of the out of hours fault reporting phone number?

Lance · Mar 16, 2009, 13:55:26

If I could get that service for only £60 now, I'd go for it as I don't have a NTE5. However, at the current price, I'll live with it!

Rik · Mar 16, 2009, 14:59:05

I was, luckily, sorted out before the days of Openreach.

Sebby · Mar 16, 2009, 22:20:24

You could tell them that you want to fit extensions, Lance (currently you can't). I know it's worked for some - BT may fit you a free NTE5.

Lance · Mar 16, 2009, 22:33:04

We've already got one extension though!

Sebby · Mar 16, 2009, 22:36:43

But you want more, don't you?

My point is that you can't do it yourself (legally) at present.

Lance · Mar 16, 2009, 22:45:08

I think it'll have to stay as it is though. The current socket plate is one of there gold look ones and fits in with the rest of the switches in the hallway and lounge. Unfortunately as its not my house i don't think i could get away with replacing it with a boring white box!

Rik · Mar 17, 2009, 08:30:13

Persuade the owner that it will be a selling point.

Sebby · Mar 17, 2009, 13:27:31

It would be if I was buying it...

Kris · Mar 17, 2009, 18:38:44

Hi Rik,

Apparently there were some service tags left on my line, possibly from an engineer working on the exchange.

These don't occur very often apparently, so I was a little unfortunate to have experienced it within a couple of weeks of joining IDNET.

Quote from: Rik on Mar 15, 2009, 17:47:14
Did they say what was wrong?

Lance · Mar 17, 2009, 18:40:43

Quote from: Kris on Mar 17, 2009, 18:38:44
These don't occur very often apparently, so I was a little unfortunate to have experienced it within a couple of weeks of joining IDNET.

To look at it another way, at least with IDNet you didn't have to battle against script monkeys in a Indian call centre as you would with some other ISPs!

Rik · Mar 17, 2009, 18:45:16

Quote from: Kris on Mar 17, 2009, 18:38:44
Apparently there were some service tags left on my line, possibly from an engineer working on the exchange.

Presumably triggering a stale session? Thanks, Kris.

Sebby · Mar 17, 2009, 21:38:11

Glad this is sorted.