slow connection

[Baz]

could some one shed  any light on this please.

its the stats from my daughters router.had slow speeds lately. I think its a netgear router, kids,

shes in Manchester and well, im not

ISP is Utility warehouse or some one through them.struggling to do a BT test at the moment


ADSL Link     Downstream     Upstream
Connection Speed    19056 kbps    1020 kbps
Line Attenuation    16.0 db    5.3 db
Noise Margin    6.0 db    10.5 db

[Rik]

Can't really comment without knowing the throughput, Baz, she appears to be on ADSL2+.

[Baz]

how does she tell Rik

[Rik]

Throughput or ADSL2+? The former by a speed test, the latter by asking her ISP, or telling us who it is.

[Baz]

isp is through utility warehouse

[Baz]

would a speed test from any one do

[Rik]

isp is through utility warehouse

I think they are just a reseller though. How do they classify her service, up to 8 or up to 24 Mbps?

[Rik]

would a speed test from any one do

I'd use ThinkBroadband. http://www.thinkbroadband.com/speedtest.html

[Glenn]

Up to 16Mb, but the connection in the 1st post shows close to 19mb?

https://www.utilitywarehouse.co.uk/home/internet/broadband.taf

[Glenn]

If you have a phone package you can get up to 24mb https://www.utilitywarehouse.co.uk/home/broadcall/

[Baz]

I think she is on the package one as Glenn says up to 24mb. just waiting for her to get in touch again now and for some BT tests

[Rik]

BT tests may not work wih an LLU line, Baz.

[Baz]

just found that out Rik. shes online now and trying another test if it helps.if she comes to the forum will she be able to view this thread as a guest if it would be easier to talk that way

[Rik]

She can view as a guest but not post. OTOH, if she joins, we can talk directly.

[Baz]

hmm  forgot about not been able to post. ill see wot she says

[Baz]

she got a test done result

but she wont join. says we are all geeks 

young uns today eh? 


router stats are
ADSL Link     Downstream     Upstream
Connection Speed    19056 kbps    1020 kbps
Line Attenuation    16.0 db    5.3 db
Noise Margin    6.0 db    10.5


on a netgear 54mgbs wireless adsl2+ modem router dg834g v4

she is connecting wireless

[Rik]

That's terrible speed for her sync, Baz, and suggests ISP congestion. Try a ThinkBroadband test to confirm the result.

[Baz]

ok

[Baz]

well its taking ages to test. she is trying again..........

[Rik]

It's working fine from here, Baz.

[Baz]

yeah and here too 

theres something not right

[Rik]

They may be port blocking, tell her to try using the port 80 switch.

[Baz]

will do

[Baz]

got a result now here

it said the ISP was TalkTalk but I dont think thats right.shes trying to find out now. the result in post 15 earlier said it is Opal Telecom

[Rik]

They are a reseller, Baz, so it's entirely possible. Whatever, that's a rubbish result for the sync speed and if she can change ISP she should.

If you can PM me her IP address, Baz, I can do a lookup for you.

[Glenn]

How about from http://www.speed.io/index_en.html

[LesD]

got a result now here

it said the ISP was TalkTalk but I dont think thats right.shes trying to find out now. the result in post 15 earlier said it is Opal Telecom

Hey Baz doesn't the banner in your signature tell her?   

[Rik]

If your daughter's viewing this topic right now, Baz, it comes back as Opal Telecomm.

[Rik]

Opal is a wholly-owned subsidiary of the Carphone Warehouse, so could be on the Talk Talk network.

[Sebby]

I'm surprised the throughput is so low, even if it is the TalkTalk network. It's actually not that bad...

[Rik]

It's a rubbish throughput for the sync, though, isn't it, Seb.

[Sebby]

Yeah, absolutely terrible. I'm just saying that I wouldn't expect such a poor throughput even from the likes of TalkTalk.

[Rik]

Ah, the innocence of youth.

[Sebby]

No, seriously, I know a few people who are on TalkTalk. Whilst their customer service is the pits, the actual network seems to be okay.

[Rik]

Don't forget this is in Manchester. 

[Baz]

thing is its been spot on for about 4 months now and its just over the past few weeks thats its slowed

[Rik]

Classic signs of congestion on the network, Baz.

[Baz]

Don't forget this is in Manchester. 

 what do you mean  

[Baz]

looking like that Rik

[Baz]

be warned guys................shes in now 

[Rik]

 what do you mean  

Full of students, they'll all be busy downloading their essays tonight.

[Rik]

be warned guys................shes in now 

 

[Baz]

just warn you dont be fooled its her whos the geek not us. we are all normal  

[Baz]

hahahaha Pea is in the house

[Rik]

just warn you dont be fooled its her whos the geek not us. we are all normal  

I have a certificate to prove it. It was signed by the head of psychiatry.

[Rik]

hahahaha Pea is in the house

I promised I would say nothing... 

[Baz]

right im off now guys. see ya later. thanks for the help.

[pea]

Hiya!

I had to sign up, it was frustrating reading the comments but not being able to reply!

So yeah, hi...thanks for all that, and you're right it, is Manchester, after all! But the connection has been really good up until a couple of weeks ago. There's a notable difference now, can't stream things smoothly anymore etc. Odd....

[Rik]

You're welcome, Baz (and Pea).

[Baz]

cya later Pea, feel free to call in ANY time.

[Baz]

dont talk about music guys, or festivals or stuff like that.

[Rik]

Hiya!

I had to sign up, it was frustrating reading the comments but not being able to reply!

We have to boost numbers somehow, Pea.

So yeah, hi...thanks for all that, and you're right it, is Manchester, after all! But the connection has been really good up until a couple of weeks ago. There's a notable difference now, can't stream things smoothly anymore etc. Odd....

It sounds like the network has taken on more customers than it can service. Have you noticed if it's better first thing in the morning?

[Glenn]

I have a certificate to prove it. It was signed by the head of psychiatry.

http://www.youtube.com/watch?v=TXZMZ-XvvzI

[Glenn]

A fine tune by Neoplean XIV, I just need to take a walk home, I can see it out of the window, now where do I catch the bus to Crowthorne?

[Baz]

ooerr  missus......watership down is on.thats a scary film

[Rik]

http://www.youtube.com/watch?v=TXZMZ-XvvzI

Takes me back to my youth, Glenn.

[Baz]

..........or filim if you talk as I do  

[Rik]

ooerr  missus......watership down is on.thats a scary film

Only if you watch it.

[pea]

Haha oh charmin i'm just an extra statistic for your forum ey!

I'm not sure if it's better on the mornings, I shall keep tabs of it though. I might see if i can get through to the tech support for utility warehouse, can't imagine them being much help though..

Watership down is traumatising!

[Glenn]

Takes me back to my youth, Glenn.

When I was a lad........

[Glenn]

Only if you are a rabbit, Pea. 

[Rik]

Not an extra statistic, Pea, a very special statistic - as far as I know, a unique one.

See what speeds you get in the morning. If the results are markedly better, it's well worth kicking up (it is either way, but better results in the morning pretty much confirm network congestion).

I found Bambi traumatising.

[LesD]

she is connecting wireless

Any better hard wired?

[pea]

Unique? What's he been saying!?

I'm not good at mornings, but i'll see what i can do, cheers. I'll try wired up too, cheers.

It's disney films, they're scarring! I'm not sure if watership down is even disney, actually, but the childhood films are definitely unnerving viewing!

[Rik]

So were the Brothers Grimm.

Baz hasn't said a word, but afaik, you are the first father/daughter membership we have had. We have one father/son that I know of, but that's it.

[pea]

Oh yeah fairytales are the worst of all! They genuinely were pretty dark though.

And as for first father/daughter sign up...I'm not sure how i feel about that, you're ruining my 'cool' credibility here! ha!

[Rik]

Sorry, it's my age.

[pea]

Yeah, that's my dad's excuse, too ;-) hahaa (only jokin' baz!)

Right well thanks for your help guys, I need my coffee fix though so i'm off for now...

Oh, what's this karma business you've got going on? I like it...karma would be appreciated! 

Byeeeee

[Rik]

We use it as a way to say thanks for help, for making us laugh, as a welcome or a virtual birthday present etc.

[Ray]

  Pea, and another to add to your collection.

[Sebby]

Full of students, they'll all be busy downloading their essays tonight.

[LesD]

  and have another 

[Baz]

Yeah, that's my dad's excuse, too ;-) hahaa (only jokin' baz!)

Right well thanks for your help guys, I need my coffee fix though so i'm off for now...

Oh, what's this karma business you've got going on? I like it...karma would be appreciated! 

Byeeeee

HOI!!!!!!!!!!!!!!!  hope that wasnt age related. you'll be walking back from the train station next time mind 

and ease up with the Karmas or I'll be getting shown up 

[Simon]

  Pea!    Don't worry, Dad, you can have a Karma too, for bringing her to us!   

[Baz]

    thanks Simon.

infact have one yourself for hitting 17000 sorry if I missed it in another post..well done

[Simon]

Thanks Baz. 

[pea]

Hiya!

Right, so it seems miraculously better as of tonight. I have no idea why though, because (not that I understand any of this) the router stats aren't much different to the ones Baz showed ya earlier;

ADSL Link   Downstream   Upstream
Connection Speed   18931 kbps   1020 kbps
Line Attenuation   16.0 db   5.3 db
Noise Margin   6.2 db   10.6 db

I'm confused  But it seems almost back to normal speed anyway, so I don't s'pose it matters! 

[Simon]

Good to hear, Pea. 

[Sebby]

Let's hope it stays like that.

[Rik]

Almost certainly network congestion, Pea.

[Baz]

yes good to hear indeed. Keep an eye on it Pea and let the guys know    if it drops again.

might have just kicked some one into action with the email contact the other day