slow connection

Baz · Mar 22, 2009, 14:13:44

could some one shed any light on this please.

its the stats from my daughters router.had slow speeds lately. I think its a netgear router, kids,

shes in Manchester and well, im not

ISP is Utility warehouse or some one through them.struggling to do a BT test at the moment

ADSL Link    Downstream    Upstream
Connection Speed    19056 kbps    1020 kbps
Line Attenuation    16.0 db    5.3 db
Noise Margin    6.0 db    10.5 db

Rik · Mar 22, 2009, 14:44:35

Can't really comment without knowing the throughput, Baz, she appears to be on ADSL2+.

Baz · Mar 22, 2009, 14:54:17

how does she tell Rik

Rik · Mar 22, 2009, 15:07:47

Throughput or ADSL2+? The former by a speed test, the latter by asking her ISP, or telling us who it is.

Baz · Mar 22, 2009, 15:13:24

isp is through utility warehouse

Baz · Mar 22, 2009, 15:14:10

would a speed test from any one do

Rik · Mar 22, 2009, 15:24:56

Quote from: Baz on Mar 22, 2009, 15:13:24
isp is through utility warehouse

I think they are just a reseller though. How do they classify her service, up to 8 or up to 24 Mbps?

Rik · Mar 22, 2009, 15:26:11

Quote from: Baz on Mar 22, 2009, 15:14:10
would a speed test from any one do

I'd use ThinkBroadband. http://www.thinkbroadband.com/speedtest.html

Glenn · Mar 22, 2009, 15:28:17

Up to 16Mb, but the connection in the 1st post shows close to 19mb?

https://www.utilitywarehouse.co.uk/home/internet/broadband.taf

Glenn · Mar 22, 2009, 15:29:26

If you have a phone package you can get up to 24mb https://www.utilitywarehouse.co.uk/home/broadcall/

Baz · Mar 22, 2009, 17:17:22

I think she is on the package one as Glenn says up to 24mb. just waiting for her to get in touch again now and for some BT tests

Rik · Mar 22, 2009, 17:22:41

BT tests may not work wih an LLU line, Baz.

Baz · Mar 22, 2009, 17:25:01

just found that out Rik. shes online now and trying another test if it helps.if she comes to the forum will she be able to view this thread as a guest if it would be easier to talk that way

Rik · Mar 22, 2009, 17:29:43

She can view as a guest but not post. OTOH, if she joins, we can talk directly.

Baz · Mar 22, 2009, 17:31:24

hmm forgot about not been able to post. ill see wot she says

Baz · Mar 22, 2009, 17:39:30

she got a test done result

but she wont join. says we are all geeks

young uns today eh?

router stats are
ADSL Link    Downstream    Upstream
Connection Speed    19056 kbps    1020 kbps
Line Attenuation    16.0 db    5.3 db
Noise Margin    6.0 db    10.5

on a netgear 54mgbs wireless adsl2+ modem router dg834g v4

she is connecting wireless

Rik · Mar 22, 2009, 17:42:47

That's terrible speed for her sync, Baz, and suggests ISP congestion. Try a ThinkBroadband test to confirm the result.

Baz · Mar 22, 2009, 17:44:32

ok

Baz · Mar 22, 2009, 18:05:37

well its taking ages to test. she is trying again..........

Rik · Mar 22, 2009, 18:09:52

It's working fine from here, Baz.

Baz · Mar 22, 2009, 18:11:15

yeah and here too

theres something not right

Rik · Mar 22, 2009, 18:17:53

They may be port blocking, tell her to try using the port 80 switch.

Baz · Mar 22, 2009, 18:21:24

will do

Baz · Mar 22, 2009, 18:29:22

got a result now here

it said the ISP was TalkTalk but I dont think thats right.shes trying to find out now. the result in post 15 earlier said it is Opal Telecom

Rik · Mar 22, 2009, 18:30:41

They are a reseller, Baz, so it's entirely possible. Whatever, that's a rubbish result for the sync speed and if she can change ISP she should.

If you can PM me her IP address, Baz, I can do a lookup for you.