Help...Very slow speed

12g · Mar 28, 2009, 14:05:59

Hi there,

At around 6pm last night we lost connection. When we reconnected the sync speed was 320kbs DS. It then rose to 1888mbs DS. I have disconnected from IDNet, rebooted & reset my router to no avail. I emailed support this morning, with no reply so far. Can anyone offer assistance? Current DS 576kbs.

Thanks

Glenn · Mar 28, 2009, 14:12:28

Can you get a BT speedtest? It will help to see if the problem is noise related?

12g · Mar 28, 2009, 14:14:10

Quote from: Glenn on Mar 28, 2009, 14:12:28
Can you get a BT speedtest? It will help to see if the problem is noise related?

Will do that now.

Thanks

12g · Mar 28, 2009, 14:18:13

Thanks Glenn,

Here is the result.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 250 kbps
Actual IP throughput achieved during the test was - 212 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Steve · Mar 28, 2009, 14:49:53

Suggest post router stats from the test socket behind the master socket faceplate and try a new filter.

12g · Mar 28, 2009, 14:53:13

Thanks Steve,

I don't have a NTE5 socket, but I will try a new filter then post the router stats.

12g · Mar 28, 2009, 15:10:05

,Hi Steve

That sorted that!! Except....

Router stats

Statistics Downstream Upstream
Line Rate 3552 448
Noise Margin 9.6 dB 19.0 dB
Line Attenuation 35.5 dB 22.0 dB
Output Power 12.3 dBm 19.8 dBm

That has increased the DS and reduced the noise margin, but I did a speedtest with speedtest.net and got 0.23mbps DS

Simon · Mar 28, 2009, 15:17:19

The only reliable speedtester seems to be the BT one, 12g, so would suggest you try that one again.

Steve · Mar 28, 2009, 15:18:43

Your download speeds are being constrained by your currently reduced IP profile which will increase over the next few hours as you are now syncing at a higher rate. What you somehow have to discover the reason for the instability whether its in the house or external

Steve · Mar 28, 2009, 15:19:37

Quote from: Simon on Mar 28, 2009, 15:17:19
The only reliable speedtester seems to be the BT one, 12g, so would suggest you try that one again.

I suppose there is still the 3 hour limit between repeat tests

12g · Mar 28, 2009, 15:20:26

Thanks Simon,

It won't let me do a test again, I must wait 3hrs between tests

Rik · Mar 28, 2009, 15:21:16

Try the one at ThinkBroadband - it's the next most reliable one.

Sebby · Mar 28, 2009, 15:28:43

It does look like a fault filter, although that could just be coincidental, in that the noise has disappeared, so when you changed the filter (thus causing a re-sync) your usual sync returned. Just keep an eye on things.

Rik · Mar 28, 2009, 15:29:33

It would be helpful to know what else is connected to the line, 12g.

Steve · Mar 28, 2009, 15:29:56

Just to remind us what you started off with

Statistics Downstream Upstream
Line Rate 5632 448
Noise Margin 11.8 dB 20.0 dB
Line Attenuation 35.5 dB 22.0 dB
Output Power 12.4 dBm 19.8 dBm

Perhaps check your wires again since you've been inside the boxes. Don't know anything about pre NTE5 sockets except the master has a yellow condenser I believe.

12g · Mar 28, 2009, 15:34:17

Quote from: Rik on Mar 28, 2009, 15:29:33
It would be helpful to know what else is connected to the line, 12g.

Thanks Rik,

only the telephone.

Rik · Mar 28, 2009, 15:35:57

Well, if it's not the filter, the phone would seem to be the only candidate. You're not using a 'loose' extension load to connect the router, are you?

12g · Mar 28, 2009, 15:36:08

Quote from: Sebby on Mar 28, 2009, 15:28:43
It does look like a fault filter, although that could just be coincidental, in that the noise has disappeared, so when you changed the filter (thus causing a re-sync) your usual sync returned. Just keep an eye on things.

Thanks Sebby,

12g · Mar 28, 2009, 15:38:02

Quote from: Rik on Mar 28, 2009, 15:35:57
Well, if it's not the filter, the phone would seem to be the only candidate. You're not using a 'loose' extension load to connect the router, are you?

Thanks Rik,

what do you mean by a "loose" extension lead?

Rik · Mar 28, 2009, 15:49:04

Not a hard-wired wall-mounted socket, but a flying lead of the sort you can buy in B&Q etc.

12g · Mar 28, 2009, 15:51:39

Quote from: Rik on Mar 28, 2009, 15:49:04
Not a hard-wired wall-mounted socket, but a flying lead of the sort you can buy in B&Q etc.

Thanks Rik,

it is wall mounted.

Rik · Mar 28, 2009, 15:52:37

How do you feel about having a look at the wires inside? How many extensions do you have?

12g · Mar 28, 2009, 15:55:33

Quote from: Rik on Mar 28, 2009, 15:52:37
How do you feel about having a look at the wires inside? How many extensions do you have?

Thanks Rik,

I have 2, but only use 1 What will I be looking for?

Rik · Mar 28, 2009, 16:06:02

A wire connected to terminal three at each socket, often orange white. You only want wires on terminal 2 & 5, usually blue/white and white/blue. If you can disconnect that wire on terminal 3 (and anything on terminal four), you should reduce noise pickup considerably. Gently ease the wires out of the terminal by pulling them upwards with a small pair of pliers.

12g · Mar 28, 2009, 16:08:53

Quote from: Rik on Mar 28, 2009, 16:06:02
A wire connected to terminal three at each socket, often orange white. You only want wires on terminal 2 & 5, usually blue/white and white/blue. If you can disconnect that wire on terminal 3 (and anything on terminal four), you should reduce noise pickup considerably. Gently ease the wires out of the terminal by pulling them upwards with a small pair of pliers.

Thanks Rik,

I did that yesterday, and acheived a better sync. I will recheck all wires.

Rik · Mar 28, 2009, 16:11:05

Are you near a B&Q or similar (or a Maplin). Can you pick up an IDC tool (disposable ones are about £1), and just check that the 2 & 5 wires are well seated. Also, make sure that the same colour goes to the same terminal at each socket, eg blue/white are all on terminal 2, or vice versa.

12g · Mar 28, 2009, 17:20:16

Quote from: Rik on Mar 28, 2009, 16:11:05
Are you near a B&Q or similar (or a Maplin). Can you pick up an IDC tool (disposable ones are about £1), and just check that the 2 & 5 wires are well seated. Also, make sure that the same colour goes to the same terminal at each socket, eg blue/white are all on terminal 2, or vice versa.

Thanks Rik,

All wires are seated correctly and the right colour in the right number. I have even removed the wires from the socket where the router is plugged in, for the extension that we don't use. I will run a BT speedtest later.

Speedtest

Router Stats

Statistics Downstream Upstream
Line Rate 3616 448
Noise Margin 12.8 dB 20.0 dB
Line Attenuation 35.5 dB 22.0 dB
Output Power 12.3 dBm 19.8 dBm

Sebby · Mar 28, 2009, 17:40:42

Have you removed the ring wire from every socket, even those not in use?

12g · Mar 28, 2009, 20:11:24

Quote from: Sebby on Mar 28, 2009, 17:40:42
Have you removed the ring wire from every socket, even those not in use?

Thanks Sebby,

Yes, that was done yesterday.

12g · Mar 28, 2009, 20:16:12

Latest BT Speedtest

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 3616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 250 kbps
Actual IP throughput achieved during the test was - 209 kbps

Steve · Mar 28, 2009, 22:16:11

I would have thought your profile should I have improved by now but sadly it hasn't,it seems to have got stuck (not unknown). I would suggest you contact support on Monday to see if they can get BT to give it a kick.

Sebby · Mar 28, 2009, 23:41:11

Hopefully it will have reset by then.

12g · Mar 31, 2009, 16:16:50

And the good news is..................

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5504 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 4500 kbps
Actual IP throughput achieved during the test was - 4077 kbps

Today is a good day!! 8)

Thanks to all who helped and gave advice.

Steve · Mar 31, 2009, 17:28:19

Did it do it by itself or did it need any help?

12g · Mar 31, 2009, 17:44:15

Thanks Steve,

Unfortunately I was told yesterday, Provided the connection remains stable the profile will automatically update, this process can take up to 72 hours. Lets hope I don't lose connection again, and roll on the training period!!

David · Mar 31, 2009, 17:46:36

Good stuff 12g

Simon · Mar 31, 2009, 17:48:35

Great news, 12g!

12g · Mar 31, 2009, 17:54:02

Thanks badpianoplayer & Simon,

everything is currently

Rik · Mar 31, 2009, 18:33:20

Makes your eyes water, doesn't it.

David · Mar 31, 2009, 18:42:59

12g · Mar 31, 2009, 18:46:05

Quote from: Rik on Mar 31, 2009, 18:33:20
Makes your eyes water, doesn't it.

Och aye!!

Rik · Mar 31, 2009, 18:46:39

Hoots mon.

12g · Mar 31, 2009, 18:50:21

Quote from: Rik on Mar 31, 2009, 18:46:39

Hoots mon.

"It's a braw, bricht, moonlit nicht"

Rik · Mar 31, 2009, 18:52:26

Lord Rockingham lives.

12g · Mar 31, 2009, 18:56:25

Quote from: Rik on Mar 31, 2009, 18:52:26
Lord Rockingham lives.

Rik · Mar 31, 2009, 18:57:33

You'll fit right in here, 12g, we're almost all able to remember that.

Sebby · Mar 31, 2009, 18:58:42

Rik · Mar 31, 2009, 18:59:19

I said almost, Seb, you youngsters won't remember at all.

Glenn · Mar 31, 2009, 19:02:31

Seb I with you, Lord who?

Sebby · Mar 31, 2009, 19:03:44

I'm glad it's not just me!

Rik · Mar 31, 2009, 19:08:39

Like I said, you youngsters.

http://homepage.ntlworld.com/gary.hart/lyricsl/lord.html

Simon · Mar 31, 2009, 21:02:51

Nope, it's me as well, Seb.

12g · Mar 31, 2009, 21:49:55

Quote from: Rik on Mar 31, 2009, 18:57:33
You'll fit right in here, 12g, we're almost all able to remember that.

I was but a bairn when that was oot

Lance · Mar 31, 2009, 22:38:20

1958! That was 28 years before I was even born!!!

Rik · Apr 01, 2009, 08:10:42

I knew the teaching of history has suffered, but everyone should have been taught about Lord Rockingham.

Lance · Apr 01, 2009, 22:46:40

I never paid attention in history, found it boring!

Sebby · Apr 02, 2009, 00:21:21

I wasn't a big fan either, although I think I'd have more interest now.

Rik · Apr 02, 2009, 07:03:49

Same here, all we ever seemed to do was timelines of monarchs and battles, and recent history was extremely biased (we won WWII single-handed). I started reading history after leaving school and haven't stopped since.

12g · Apr 02, 2009, 12:20:34

Quote from: Rik on Apr 02, 2009, 07:03:49
Same here, all we ever seemed to do was timelines of monarchs and battles, and recent history was extremely biased (we won WWII single-handed). I started reading history after leaving school and haven't stopped since.

I agree Rik, it was like that for me too. It has been more interesting doing it my way, in lots of different subjects.

Rik · Apr 02, 2009, 12:25:39

Independence of mind helps, doesn't it.

bobleslie · Apr 02, 2009, 15:54:03

My attitude to history can be encapsulated in this quotation from "The History Boys":

QuoteWhat is history? Well, it's just one f****** thing after another!

Rik · Apr 02, 2009, 15:58:12

To each his own. I'm more of a "Know from whence you came, in knowing this, you know who you are and where you are going" type.

bobleslie · Apr 02, 2009, 16:02:58

You won't perhaps then appreciate Mrs Lintott's comment in the same film:

QuoteHistory is a commentary on the various and continuing incapabilities of men. What is history? History is women following behind with the bucket.

Rik · Apr 02, 2009, 16:08:48

Oh, I do. Just as I believe that history is written by the victors. We have to glean the information from a variety of sources, not just the one official source.

bobleslie · Apr 02, 2009, 16:25:28

I'll certainly buy into that process. I find it hard to make decisions without looking at all the pros and cons.

Rik · Apr 02, 2009, 16:29:58

By which time I'm usually too exhausted to make the decision.