Help...Very slow speed

12g · Mar 28, 2009, 14:05:59

Hi there,

At around 6pm last night we lost connection. When we reconnected the sync speed was 320kbs DS. It then rose to 1888mbs DS. I have disconnected from IDNet, rebooted & reset my router to no avail. I emailed support this morning, with no reply so far. Can anyone offer assistance? Current DS 576kbs.

Thanks

Glenn · Mar 28, 2009, 14:12:28

Can you get a BT speedtest? It will help to see if the problem is noise related?

12g · Mar 28, 2009, 14:14:10

Quote from: Glenn on Mar 28, 2009, 14:12:28
Can you get a BT speedtest? It will help to see if the problem is noise related?

Will do that now.

Thanks

12g · Mar 28, 2009, 14:18:13

Thanks Glenn,

Here is the result.

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 250 kbps
Actual IP throughput achieved during the test was - 212 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Steve · Mar 28, 2009, 14:49:53

Suggest post router stats from the test socket behind the master socket faceplate and try a new filter.

12g · Mar 28, 2009, 14:53:13

Thanks Steve,

I don't have a NTE5 socket, but I will try a new filter then post the router stats.

12g · Mar 28, 2009, 15:10:05

,Hi Steve

That sorted that!! Except....

Router stats

Statistics Downstream Upstream
Line Rate 3552 448
Noise Margin 9.6 dB 19.0 dB
Line Attenuation 35.5 dB 22.0 dB
Output Power 12.3 dBm 19.8 dBm

That has increased the DS and reduced the noise margin, but I did a speedtest with speedtest.net and got 0.23mbps DS

Simon · Mar 28, 2009, 15:17:19

The only reliable speedtester seems to be the BT one, 12g, so would suggest you try that one again.

Steve · Mar 28, 2009, 15:18:43

Your download speeds are being constrained by your currently reduced IP profile which will increase over the next few hours as you are now syncing at a higher rate. What you somehow have to discover the reason for the instability whether its in the house or external

Steve · Mar 28, 2009, 15:19:37

Quote from: Simon on Mar 28, 2009, 15:17:19
The only reliable speedtester seems to be the BT one, 12g, so would suggest you try that one again.

I suppose there is still the 3 hour limit between repeat tests

12g · Mar 28, 2009, 15:20:26

Thanks Simon,

It won't let me do a test again, I must wait 3hrs between tests

Rik · Mar 28, 2009, 15:21:16

Try the one at ThinkBroadband - it's the next most reliable one.

Sebby · Mar 28, 2009, 15:28:43

It does look like a fault filter, although that could just be coincidental, in that the noise has disappeared, so when you changed the filter (thus causing a re-sync) your usual sync returned. Just keep an eye on things.

Rik · Mar 28, 2009, 15:29:33

It would be helpful to know what else is connected to the line, 12g.

Steve · Mar 28, 2009, 15:29:56

Just to remind us what you started off with

Statistics Downstream Upstream
Line Rate 5632 448
Noise Margin 11.8 dB 20.0 dB
Line Attenuation 35.5 dB 22.0 dB
Output Power 12.4 dBm 19.8 dBm

Perhaps check your wires again since you've been inside the boxes. Don't know anything about pre NTE5 sockets except the master has a yellow condenser I believe.

12g · Mar 28, 2009, 15:34:17

Quote from: Rik on Mar 28, 2009, 15:29:33
It would be helpful to know what else is connected to the line, 12g.

Thanks Rik,

only the telephone.

Rik · Mar 28, 2009, 15:35:57

Well, if it's not the filter, the phone would seem to be the only candidate. You're not using a 'loose' extension load to connect the router, are you?

12g · Mar 28, 2009, 15:36:08

Quote from: Sebby on Mar 28, 2009, 15:28:43
It does look like a fault filter, although that could just be coincidental, in that the noise has disappeared, so when you changed the filter (thus causing a re-sync) your usual sync returned. Just keep an eye on things.

Thanks Sebby,

12g · Mar 28, 2009, 15:38:02

Quote from: Rik on Mar 28, 2009, 15:35:57
Well, if it's not the filter, the phone would seem to be the only candidate. You're not using a 'loose' extension load to connect the router, are you?

Thanks Rik,

what do you mean by a "loose" extension lead?

Rik · Mar 28, 2009, 15:49:04

Not a hard-wired wall-mounted socket, but a flying lead of the sort you can buy in B&Q etc.

12g · Mar 28, 2009, 15:51:39

Quote from: Rik on Mar 28, 2009, 15:49:04
Not a hard-wired wall-mounted socket, but a flying lead of the sort you can buy in B&Q etc.

Thanks Rik,

it is wall mounted.

Rik · Mar 28, 2009, 15:52:37

How do you feel about having a look at the wires inside? How many extensions do you have?

12g · Mar 28, 2009, 15:55:33

Quote from: Rik on Mar 28, 2009, 15:52:37
How do you feel about having a look at the wires inside? How many extensions do you have?

Thanks Rik,

I have 2, but only use 1 What will I be looking for?

Rik · Mar 28, 2009, 16:06:02

A wire connected to terminal three at each socket, often orange white. You only want wires on terminal 2 & 5, usually blue/white and white/blue. If you can disconnect that wire on terminal 3 (and anything on terminal four), you should reduce noise pickup considerably. Gently ease the wires out of the terminal by pulling them upwards with a small pair of pliers.

12g · Mar 28, 2009, 16:08:53

Quote from: Rik on Mar 28, 2009, 16:06:02
A wire connected to terminal three at each socket, often orange white. You only want wires on terminal 2 & 5, usually blue/white and white/blue. If you can disconnect that wire on terminal 3 (and anything on terminal four), you should reduce noise pickup considerably. Gently ease the wires out of the terminal by pulling them upwards with a small pair of pliers.

Thanks Rik,

I did that yesterday, and acheived a better sync. I will recheck all wires.