Outage

Moonshine · Apr 07, 2009, 15:58:09

Hi

Did anyone else notice a brief outage earlier this afternoon? Since I don't have back up dial-up, nor any other way of accessing the net, I phoned IDNet to check what the problem was, and it was apparently connected to a couple of major BT outages (surprise!). What I found refreshing was the fact that upon phoning Support, I received a clear idea of when to expect things to be up and running again, and had no cause to call back, since the service came back within the specified time schedule.

My point is, I expect things to go wrong from time to time - the world is imperfect, and the internet is no exception - but what I appreciate most is being provided with details of when any issue is likely to be resolved - and that to date seems to have always been the case with IDNet (since I've been with them, at any rate!). May that type of communication long continue.

Rik · Apr 07, 2009, 16:02:44

You must have been unlucky, Moonshine, I've had no outages - except, that is, at 2am when the UPS powering my router decided to fail!

netgem21 · Apr 07, 2009, 17:01:16

Ray · Apr 07, 2009, 17:02:47

Not down for me but very slow to load the page.

netgem21 · Apr 07, 2009, 17:04:49

Quote from: Sheltieuk on Apr 07, 2009, 17:02:47
Not down for me but very slow to load the page.

It's back up for me, but slow as you say - Thanks

dlorde · Apr 07, 2009, 19:53:04

I've had two outages in the last 5 days - today's was around 9:45am.

David · Apr 07, 2009, 21:20:14

Nothing here at all.

There was a major problem for the Stratford and some surrounding areas where 75,000 lines were down due to someonedrilling through BT cables so far I think there is still disruption or no service to 25,000 homes or businesses,traffic lights were also badly afeected.

This may not be in your area but thought I would post it anyway for anyone else

Moonshine · Apr 07, 2009, 22:01:25

Well, I'm in Milton Keynes, so pretty sure it had to be another problem with BT. Unless of course it was Stony Stratford!!!

David · Apr 07, 2009, 22:10:31

I think you will have missed it

Rik · Apr 08, 2009, 04:10:27

Quote from: Moonshine on Apr 07, 2009, 22:01:25

Well, I'm in Milton Keynes, so pretty sure it had to be another problem with BT. Unless of course it was Stony Stratford!!!

I'm also in MK (Wolverton), no outages here.

Moonshine · Apr 08, 2009, 06:58:57

Quote from: Rik on Apr 08, 2009, 04:10:27
I'm also in MK (Wolverton), no outages here.

That's odd. Support even looked up my area and confirmed there was an issue here! Oh well, MK is pretty big, so it does look as though I was one of the unlucky ones.

David · Apr 12, 2009, 23:41:49

It did affect users as far away as Cumbria so it is possible Moonshine

Rik · Apr 13, 2009, 10:10:13

It was a failure of the management system of some 800 MUXes. From what I gather, you could be on one of the MUXes and not be affected, but if you happened to need to re-connect, you'd fail.

Moonshine · Apr 13, 2009, 10:27:41

Quote from: Rik on Apr 13, 2009, 10:10:13
It was a failure of the management system of some 800 MUXes. From what I gather, you could be on one of the MUXes and not be affected, but if you happened to need to re-connect, you'd fail.

I won't even pretend that I am able to interpret the aforementioned!!!

Ann · Apr 13, 2009, 10:30:20

I thought muxes were what television channels were on. Didn't know that internet connections were too. Confusing eh?

Rik · Apr 13, 2009, 10:35:12

They're muxing everything up these days.

Sebby · Apr 13, 2009, 11:17:53

Moonshine · Apr 13, 2009, 12:35:04

Just had another brief outage! Anyone else???

Rik · Apr 13, 2009, 12:38:11

Nothing here.

Moonshine · Apr 13, 2009, 12:42:27

I'm obviously having a bad month!

Rik · Apr 13, 2009, 12:47:34

Did the router lose sync, or did you just lose connection to the net?

Moonshine · Apr 13, 2009, 12:52:15

Sorry Rik, forgotten how to check that, and I know I should know by now, but I'm just incredibly dumb at this sort of thing.

All I know is it came up with message "looking up", and then nothing loaded. So, I unplugged lead from modem, left it about five minutes, then plugged it back in, and hey presto!

Rik · Apr 13, 2009, 15:53:54

Don't do it that way, Moonshine. If you've not disconnected, the BT software sees it as a sign of instability, unplug the router from the mains instead. If you're using a USB modem, this doesn't apply, but might explain why you have been hit when I have not.

Sebby · Apr 13, 2009, 16:37:02

To me it sounds like it's a loss of sync, but we need to be certain.

Moonshine · Apr 13, 2009, 18:50:18

Oh dear. I tend to panic when the internet doesn't work, and just do the only thing I know how to do

I have a D-Link ADSL2+ ethernet modem, if that's any help.