Very impressed - so far!

camdave · Apr 08, 2009, 10:02:35

Hi all

Having been with Pipex for 12 years I have finally jumped ship. The last straw was being disconnected despite Pipex acknowledging that I had made my regular payment and their system upgrade had caused problems for many subscribers. Also the fact that Tiscali is in financial difficulty hastened my decision.

I signed up with IDNet online last week, I 'phoned regarding a query on direct debits and actually spoke to 'real' person within seconds - what joy! Line was activated last night and running at 1.9 Mbps with a (temporary) modem while I swap our home network to a different telephone line. (yes, we're posh and have two telephone lines)

All I have to do then is escape from Pipex !!!!

Regards
David

talos · Apr 08, 2009, 10:04:26

Rik · Apr 08, 2009, 10:04:50

Glad to hear it, welcome to the forum, David.

Tacitus · Apr 08, 2009, 10:07:33

Quote from: camdave on Apr 08, 2009, 10:02:35
All I have to do then is escape from Pipex !!!!

That could prove the difficult part if posts over on TB are anything to go by.....

Simon · Apr 08, 2009, 10:31:12

David! (God, not another one!)

Rik · Apr 08, 2009, 10:33:29

You'd better explain that for David's benefit, Simon.

Simon · Apr 08, 2009, 10:41:21

Ray · Apr 08, 2009, 12:19:29

BrianM · Apr 08, 2009, 12:33:07

David

Hope you're as

here as we are. And the David's on Netter's are

too

Maverich · Apr 08, 2009, 13:15:02

David, really think you made the right choice in coming across to the light side!!

Sebby · Apr 08, 2009, 13:19:47

Welcome to the forum!

I'm glad you're happy.

David · Apr 08, 2009, 13:28:05

David good choice if I may say so

,if I may just go off topic for a second and just pass this to Simon

Simon · Apr 08, 2009, 17:57:27

Ouch!

David · Apr 08, 2009, 18:09:43

quandam · Apr 08, 2009, 18:36:29

camdave

You need a medal for suffering Pipex for 12 years! Originally they were great but things went awol around 2 and a half years ago

and have not improved since. I have been there and experienced this currently poor ISP. Your choice of IDNet is 100% correct and will not be regretted

Be patient and you will eventually escape from an inferior ISP

colonelsun · Apr 08, 2009, 20:12:50

Welcome....you've made the right choice. I was with Sky Connect, no don't laugh, but connect is all Sky broadband could do...it was a dial up service the rest of the time. You'll notice the difference in speed & reliability immediately.

I now have a speedy connection and i don't have to worry about call centres in India if something goes wrong. At the end of the day all i want is a reliable broadband connection, not too much to ask for, though i'm afraid some of the big names in the business have no idea how to provide even that.

camdave · Apr 08, 2009, 20:45:27

Thanks to all for the welcome - I am starting to feel I am a member of an exclusive club!

To quandam;
I signed up with Pipex when there were very few options and, as you say, they were a good ISP.
As a customer and supplier to Pipex I knew the owners very well until they sold out a few years ago (long before Tiscali took over). I stuck with them because I worked from home (hence the second telephone line) and did not want the hassle of changing supplier Now I am retired I am free to change.

My main concern is that I have always paid by credit card which was OK a few years ago. It's too late to change to direct debit - they will probably end up charging me twice!

Still, I will be positive - who knows I might be one of the lucky ones and 'escape' without them coming back to haunt me in a few months time.

Glenn · Apr 08, 2009, 21:15:32

There are only 1330 of us on the forum, so it is very exclusive. I hope you can get the final payments sorted soon.

Sebby · Apr 08, 2009, 23:39:59

Quote from: camdave on Apr 08, 2009, 20:45:27
Thanks to all for the welcome - I am starting to feel I am a member of an exclusive club!

To quandam;
I signed up with Pipex when there were very few options and, as you say, they were a good ISP.
As a customer and supplier to Pipex I knew the owners very well until they sold out a few years ago (long before Tiscali took over). I stuck with them because I worked from home (hence the second telephone line) and did not want the hassle of changing supplier Now I am retired I am free to change.

My main concern is that I have always paid by credit card which was OK a few years ago. It's too late to change to direct debit - they will probably end up charging me twice!

Still, I will be positive - who knows I might be one of the lucky ones and 'escape' without them coming back to haunt me in a few months time.

If they start giving you grief, file a complaint via the ISPA and all will magically be sorted.

Rik · Apr 09, 2009, 08:14:02

Quote from: camdave on Apr 08, 2009, 20:45:27
Thanks to all for the welcome - I am starting to feel I am a member of an exclusive club!

Did I mention the membership charges?

quandam · Apr 09, 2009, 10:30:38

Quote from: colonelsun on Apr 08, 2009, 20:12:50
Welcome....you've made the right choice. I was with Sky Connect, no don't laugh, but connect is all Sky broadband could do...it was a dial up service the rest of the time. You'll notice the difference in speed & reliability immediately.

I now have a speedy connection and i don't have to worry about call centres in India if something goes wrong. At the end of the day all i want is a reliable broadband connection, not too much to ask for, though i'm afraid some of the big names in the business have no idea how to provide even that.

Colonelsun

Nice to see you here on this forum. We communicated on another forum and hopefully it was me that pointed you in this direction.

Steve · Apr 09, 2009, 10:37:16

Quote from: Rik on Apr 09, 2009, 08:14:02
Did I mention the membership charges?

Blu ray costs compulsory!!!

Rik · Apr 09, 2009, 10:40:33

Not to mention steaks and pasties, Steve.

Steve · Apr 09, 2009, 10:42:30

Something good for the intermission

sod the ice creams

camdave · Apr 09, 2009, 10:45:28

Rik

Do I get an OAP concession rate?

Rik · Apr 09, 2009, 10:46:47

Most of us do, Dave.

Steve · Apr 09, 2009, 10:54:39

Quote from: camdave on Apr 08, 2009, 20:45:27
Thanks to all for the welcome - I am starting to feel I am a member of an exclusive club!

My main concern is that I have always paid by credit card which was OK a few years ago. It's too late to change to direct debit - they will probably end up charging me twice!

Still, I will be positive - who knows I might be one of the lucky ones and 'escape' without them coming back to haunt me in a few months time.

I destroyed a debit card to get rid of pipex/tiscali and got a reissue. I think its not unusual for these cowboys to charge for another month once you've left.

Rik · Apr 09, 2009, 11:02:34

It's why I never give CCAs on cards, Steve, you have no powers to stop them.

camdave · Apr 09, 2009, 11:12:31

I 'phoned the credit card company earlier today; if necessary they will block the card and re-issue with another number.
When I explained the (potential) problem he asked if I was with AOL - so they are aware of the issues. Also said they might be
able to help if Pipex do make unauthorised demands.

As I said earlier, it may well go OK.

Rik · Apr 09, 2009, 11:17:03

Simon · Apr 09, 2009, 12:23:08

Quote from: camdave on Apr 09, 2009, 10:45:28
Rik

Do I get an OAP concession rate?

Stop it, or they'll all want one!

Steve · Apr 09, 2009, 12:23:34

Quote from: Rik on Apr 09, 2009, 11:02:34
It's why I never give CCAs on cards, Steve, you have no powers to stop them.

It won't happen again. anyway I needed a new shiny card at the time

Rik · Apr 09, 2009, 12:26:21

What bugs me is the way they make the number so hard to read - these days there are very few cases where a card will go through an imprint machine.

camdave · Jun 05, 2009, 16:48:22

Well, two months with IDNet and I am still impressed.
Typical speeds are up by 1-2 Mbps - more than adequate for my needs and I like the idea that I can keep a constant check on my download usage.

I have to praise BT; cancellation of my spare line went exactly as they said including a nice credit into my bank.

As for Pipex; they too have (so far) been totally on the ball. Could it be something has changed there recently?
Two weeks after terminating my service I am still receiving & sending emails.
This morning I got my final statement - a credit of £14.00.
Even if I never get the promised cheque I have only overpaid by £8.00 and after 12 years with them I will write that off if it comes to it.

Just to be safe I have asked my card company to cancel my card and issue a new one.

David

Rik · Jun 05, 2009, 16:55:02

Belt and braces, eh Dave?

Sebby · Jun 05, 2009, 16:58:24

Quote from: camdave on Jun 05, 2009, 16:48:22
Just to be safe I have asked my card company to cancel my card and issue a new one.

With Pipex, it might be worth changing your identity and moving to a different part of the country as well.

cavillas · Jun 05, 2009, 17:01:06

Quote from: Rik on Jun 05, 2009, 16:55:02
Belt and braces, eh Dave?

Standrad pensioners dress code is that, bah Gum

quandam · Jun 05, 2009, 18:12:22

Quote from: camdave on Jun 05, 2009, 16:48:22
Well, two months with IDNet and I am still impressed.
Typical speeds are up by 1-2 Mbps - more than adequate for my needs and I like the idea that I can keep a constant check on my download usage.

I have to praise BT; cancellation of my spare line went exactly as they said including a nice credit into my bank.

As for Pipex; they too have (so far) been totally on the ball. Could it be something has changed there recently?
Two weeks after terminating my service I am still receiving & sending emails.
This morning I got my final statement - a credit of £14.00.
Even if I never get the promised cheque I have only overpaid by £8.00 and after 12 years with them I will write that off if it comes to it.

Just to be safe I have asked my card company to cancel my card and issue a new one.

David

David

Do you realise whilst paying by CC it takes two to cancel payments, ie you and (in your case) Pipex. Be aware that although you have requested cancellation, Pipex may not follow suit

In future, always, if possible, pay by Direct Debit that offers you (on your own) the right to cancel payments. If possible, never ever pay ongoing payments by credit card, it is very, very dangerous when dealing with 'iffy' companies of which Pipex is one.

Rik · Jun 05, 2009, 18:16:32

Good advice, Q, I will never give a CCA on a card, before IDNet moved to direct debit I used to pay by standing order.

camdave · Jun 05, 2009, 19:34:35

Quandam: As far as I can recall credit card was the preferred if not the only way to pay Pipex all those many years ago; also Pipex were a 'trustworthy' company then. Having said that, all my/our other regular payments are by direct debit and have been for a number of years.

Sebby: I like your suggestion but I bet Pipex/Tiscali/TalkTalk would track me down.

David

Rik · Jun 05, 2009, 19:36:45

And if they don't, the 'Netters will, David.

camdave · Aug 05, 2009, 09:15:05

Hi all

Just to finish (I hope) this saga; Pipex sent me a cheque as promised to cover overpayment within three weeks of final bill.
So far, two months on, I've heard nothing further. The odd thing is, nearly three months since cancellation I can still send and
receive emails - I can't check if I still have an internet connection as I cancelled the telephone line at the same time.

Either I am very lucky or perhaps Pipex have indeed improved their systems.

Regarding IDNet; still very happy with decision to pay a little extra and avoid the 'big names'.

David

Rik · Aug 05, 2009, 09:16:55

Glad to hear it, David.

coreservers · Aug 05, 2009, 12:52:33

welcome along. custoemr service is great, and honest and above board. BT however

but definately one of the good guys of the broadband world