Very impressed - so far!

Rik · Apr 09, 2009, 10:46:47

Most of us do, Dave.

Steve · Apr 09, 2009, 10:54:39

Quote from: camdave on Apr 08, 2009, 20:45:27
Thanks to all for the welcome - I am starting to feel I am a member of an exclusive club!

My main concern is that I have always paid by credit card which was OK a few years ago. It's too late to change to direct debit - they will probably end up charging me twice!

Still, I will be positive - who knows I might be one of the lucky ones and 'escape' without them coming back to haunt me in a few months time.

I destroyed a debit card to get rid of pipex/tiscali and got a reissue. I think its not unusual for these cowboys to charge for another month once you've left.

Rik · Apr 09, 2009, 11:02:34

It's why I never give CCAs on cards, Steve, you have no powers to stop them.

camdave · Apr 09, 2009, 11:12:31

I 'phoned the credit card company earlier today; if necessary they will block the card and re-issue with another number.
When I explained the (potential) problem he asked if I was with AOL - so they are aware of the issues. Also said they might be
able to help if Pipex do make unauthorised demands.

As I said earlier, it may well go OK.

Rik · Apr 09, 2009, 11:17:03

Simon · Apr 09, 2009, 12:23:08

Quote from: camdave on Apr 09, 2009, 10:45:28
Rik

Do I get an OAP concession rate?

Stop it, or they'll all want one!

Steve · Apr 09, 2009, 12:23:34

Quote from: Rik on Apr 09, 2009, 11:02:34
It's why I never give CCAs on cards, Steve, you have no powers to stop them.

It won't happen again. anyway I needed a new shiny card at the time

Rik · Apr 09, 2009, 12:26:21

What bugs me is the way they make the number so hard to read - these days there are very few cases where a card will go through an imprint machine.

camdave · Jun 05, 2009, 16:48:22

Well, two months with IDNet and I am still impressed.
Typical speeds are up by 1-2 Mbps - more than adequate for my needs and I like the idea that I can keep a constant check on my download usage.

I have to praise BT; cancellation of my spare line went exactly as they said including a nice credit into my bank.

As for Pipex; they too have (so far) been totally on the ball. Could it be something has changed there recently?
Two weeks after terminating my service I am still receiving & sending emails.
This morning I got my final statement - a credit of £14.00.
Even if I never get the promised cheque I have only overpaid by £8.00 and after 12 years with them I will write that off if it comes to it.

Just to be safe I have asked my card company to cancel my card and issue a new one.

David

Rik · Jun 05, 2009, 16:55:02

Belt and braces, eh Dave?

Sebby · Jun 05, 2009, 16:58:24

Quote from: camdave on Jun 05, 2009, 16:48:22
Just to be safe I have asked my card company to cancel my card and issue a new one.

With Pipex, it might be worth changing your identity and moving to a different part of the country as well.

cavillas · Jun 05, 2009, 17:01:06

Quote from: Rik on Jun 05, 2009, 16:55:02
Belt and braces, eh Dave?

Standrad pensioners dress code is that, bah Gum

quandam · Jun 05, 2009, 18:12:22

Quote from: camdave on Jun 05, 2009, 16:48:22
Well, two months with IDNet and I am still impressed.
Typical speeds are up by 1-2 Mbps - more than adequate for my needs and I like the idea that I can keep a constant check on my download usage.

I have to praise BT; cancellation of my spare line went exactly as they said including a nice credit into my bank.

As for Pipex; they too have (so far) been totally on the ball. Could it be something has changed there recently?
Two weeks after terminating my service I am still receiving & sending emails.
This morning I got my final statement - a credit of £14.00.
Even if I never get the promised cheque I have only overpaid by £8.00 and after 12 years with them I will write that off if it comes to it.

Just to be safe I have asked my card company to cancel my card and issue a new one.

David

David

Do you realise whilst paying by CC it takes two to cancel payments, ie you and (in your case) Pipex. Be aware that although you have requested cancellation, Pipex may not follow suit

In future, always, if possible, pay by Direct Debit that offers you (on your own) the right to cancel payments. If possible, never ever pay ongoing payments by credit card, it is very, very dangerous when dealing with 'iffy' companies of which Pipex is one.

Rik · Jun 05, 2009, 18:16:32

Good advice, Q, I will never give a CCA on a card, before IDNet moved to direct debit I used to pay by standing order.

camdave · Jun 05, 2009, 19:34:35

Quandam: As far as I can recall credit card was the preferred if not the only way to pay Pipex all those many years ago; also Pipex were a 'trustworthy' company then. Having said that, all my/our other regular payments are by direct debit and have been for a number of years.

Sebby: I like your suggestion but I bet Pipex/Tiscali/TalkTalk would track me down.

David

Rik · Jun 05, 2009, 19:36:45

And if they don't, the 'Netters will, David.

camdave · Aug 05, 2009, 09:15:05

Hi all

Just to finish (I hope) this saga; Pipex sent me a cheque as promised to cover overpayment within three weeks of final bill.
So far, two months on, I've heard nothing further. The odd thing is, nearly three months since cancellation I can still send and
receive emails - I can't check if I still have an internet connection as I cancelled the telephone line at the same time.

Either I am very lucky or perhaps Pipex have indeed improved their systems.

Regarding IDNet; still very happy with decision to pay a little extra and avoid the 'big names'.

David

Rik · Aug 05, 2009, 09:16:55

Glad to hear it, David.

coreservers · Aug 05, 2009, 12:52:33

welcome along. custoemr service is great, and honest and above board. BT however

but definately one of the good guys of the broadband world