Line Degrades Over Time - Noise Issue?

Rik · Apr 16, 2009, 14:48:49

Sync speed has dropped, probably because the noise margin triggered a re-sync during the evening night (it was a 3.5db last time, so was getting vulnerable to a re-sync).

emzino · Apr 16, 2009, 14:56:09

Quote from: Sebby on Apr 16, 2009, 00:05:59
Some people have had success, though, at getting BT to fit an NTE5 for free by telling them they want to fit extensions (because if you don't have an NTE5, it's illegal for you to do it, theoretically). Might be worth a go...

Rik, Sebby, you think that'll work? If I say I want to fit an extension but legally I can't because I don't have an NTE5..

Also, if they say what do I mean by extension, what should I say? Because i'm not quite clear on what's meant when saying extension

Rik · Apr 16, 2009, 14:59:41

An extension is hard-wired into the master socket, ie not one that plugs into it - often with a socket doubler. On the reverse of the detachable faceplate are terminals to allow this, the faceplate then plugs into the test socket and makes the connection with the line when it's reattached.

Some people get this done for a nominal sum of about £25, it seems to depend on who you talk to at BT.

emzino · Apr 16, 2009, 15:00:38

Gotcha! Going to call 150 now to see if they can get it sorted for me. Brb =D

Rik · Apr 16, 2009, 15:01:27

emzino · Apr 16, 2009, 15:22:17

£50 to change + call out fee... Waiting to speak to supervisor now. That's crazy!

Rik · Apr 16, 2009, 15:24:55

TBH, I'm not surprised - you seem to have to be very lucky to find someone who know about the £25 deal, and if they can't see it on their price sheet, they won't offer it.

emzino · Apr 16, 2009, 15:26:14

£51.26pm for each socket plus a call out fee as well.

So that's about £102.52p + whatever call out fee is.

Anyone up for doing it? lol

Rik · Apr 16, 2009, 15:27:52

You don't have to have them re-wire the other sockets, just provide the new master which will allow you to do it. I'm sure the offer of a bacon sandwich and plenty of tea would see the engineer poke in the wires for the existing extension.

emzino · Apr 16, 2009, 15:28:57

Funnily enough, right next door to me we got a huge BT van. Think the guys an engineer. Might have give them a knock and ask whether he can do it or not

Rik · Apr 16, 2009, 15:39:54

You've got nothing to lose, it's a 10 minute job for him.

emzino · Apr 16, 2009, 15:46:11

Would he be changing any internal wiring?

Rik · Apr 16, 2009, 15:49:03

Only the master socket, he just needs to disconnect the existing one, connect the incoming exchange pair to the backplate of the NTE5, screw that to the wall, then fit the face plate. If he's feeling kind, attaching your existing extension to that would take him about a minute.

Sebby · Apr 16, 2009, 17:20:21

Quote from: emzino on Apr 16, 2009, 15:28:57
Funnily enough, right next door to me we got a huge BT van. Think the guys an engineer. Might have give them a knock and ask whether he can do it or not

Definitely ask, I can't imagine they'd say no. It really is a very quick job.