Log In Advice Please!

Rik · May 29, 2009, 00:35:49

Agreed, I'm usually logged in on two machines at any time.

Sebby · May 29, 2009, 00:42:10

Me too (my Mac and my iPhone).

J!ll · May 29, 2009, 07:41:37

Quote from: Simon on May 28, 2009, 11:53:54
Jill, the only thing I can think of, assuming you've done all of the above, is to go into Core, log out, delete the cookie, then log back in and change the theme back to the one you want.

Done that, didn't work.

J!ll · May 29, 2009, 07:42:10

Quote from: Rik on May 28, 2009, 11:54:39
Is there anything running on your machine, Jill, which cleans out cookies?

I don't think so

Rik · May 29, 2009, 08:04:28

What happens if you use IE rather than Firefox?

J!ll · May 29, 2009, 08:40:03

Not tried that, will have a go later

quandam · May 29, 2009, 10:13:49

Quote from: Simon on May 28, 2009, 21:49:41
So can I!

It's very strange, though, and a little frustrating that I can't get inside your machine, as I've been running forums for over 6 years, and whenever this has cropped up, it's always turned out to be a cookie problem.

Just to eliminate the Skyline theme (although I don't think it is that), have you tried switching to Core, and staying on it for a while to see if the problem is still evident? If not, it would help us if you could do so, as we'll then be certain it's not (or is!) theme related.

Thanks for your patience, Q!

Simon

Thanks for your reply.

Have just selected 'Core' and will give it a go over the next 24 hours or so and see what happens.

Rik · May 29, 2009, 10:16:57

J!ll · May 29, 2009, 11:34:06

I'm using core

Simon · May 29, 2009, 11:42:15

If the problem is still evident in Core, that means it's not theme related.

J!ll · May 29, 2009, 11:45:54

Rik · May 29, 2009, 12:02:20

It has to be something to do with your machine, setup, Jill. Without access to it, it's hard to say what.

J!ll · May 29, 2009, 12:07:58

I'm trying IE, but I've not changed anything

all these years posting and suddenly it decides to play up

Simon · May 29, 2009, 12:16:49

Neither have we, Jill.

J!ll · May 29, 2009, 12:48:15

Quote from: Rik on May 29, 2009, 08:04:28
What happens if you use IE rather than Firefox?

IE behaving the same way as FF

Rik · May 29, 2009, 12:50:54

So it's not browser behaviour. Can you try from another machine, Jill?

J!ll · May 29, 2009, 13:07:41

Will have to wait, sorry, off to Glos. for surprise 60th party and to look at the tall ships

Rik · May 29, 2009, 14:36:10

Enjoy.

quandam · May 30, 2009, 19:05:54

Simon

Bad news I am afraid, the latest 'cure' did not work, still cannot save a log in

You have suggested to Jill to use another PC, well, I used my Samsung Netbook and that appears to retain the log in feature without problem, so, it would point to a 'problem' (very manageable, and not a big deal) with my desktop PC 8)

Sorry to have to tell you this but it is the current position. I do understand your situation, but honestly, I can deal with the 'problem' without too much trouble

Many thanks for your help

Rik · May 30, 2009, 19:12:36

Using a second machine does eliminate the forum software, Q, thanks for trying that. It would seem that something is corrupting or, more likely, deleting the forum cookie on your desktop machine. Can you identify any software differences between them eg AV software etc?

quandam · May 30, 2009, 19:17:31

Quote from: Rik on May 30, 2009, 19:12:36
Using a second machine does eliminate the forum software, Q, thanks for trying that. It would seem that something is corrupting or, more likely, deleting the forum cookie on your desktop machine. Can you identify any software differences between them eg AV software etc?

Rik

I would say that they are basically the same as I, as you would expect, set them up the same for ease of use. It is a mystery

Rik · May 30, 2009, 19:21:09

It is. Pack up your machine and bring it round, let's get to work on it.

Glenn · May 30, 2009, 19:22:35

Try running a full AV scan along with a full spy/malware scan using Malwarebytes/SAS then see if the problem still happens

Lance · May 30, 2009, 23:12:06

I'm just glad it's not a forum software issue!

Simon · May 31, 2009, 00:08:51

Hi Q, thanks for trying our suggestions.

This really is a mystery, and I'd love to get to the bottom of it. Do you have any type of 'cleaning' utility on your PC, which might relate to web browsing, such as CCleaner, TracksEraser, WebWasher, or any other utility which is designed to 'optimise' settings? It would be useful if you could give us a list of what's currently running on your machine, especially which anti-virus, anti-spyware, or third party firewall you may be using. With respect to your privacy, if you'd rather PM me (or any of the staff) with the details, we'd happily take a look.

Of course, you may just want to leave this alone now, so please do say if so, and we'll stop bugging you!