Anyone else's connection down?

dlorde · May 23, 2009, 11:18:31

My broadband connection went down at about 4:30am today, and remains down. The phone line seems OK, and I've reset, power-cycled and restarted the router, but no joy. Every connection attempt produces this log:

08/01/2003 00:33:50 If(ATM1) PPP fail : Timeout in LCP negotiation
08/01/2003 00:33:00 ATM1 start PPP
08/01/2003 00:33:00 Dial On Demand(ATM1)

Currently connecting via my mobile link...

Simon · May 23, 2009, 11:21:21

I am on my phone now, but my connection has been fine.

Rik · May 23, 2009, 11:21:49

No problems here. Is the ADSL light coming on?

dlorde · May 23, 2009, 11:30:44

Quote from: Rik on May 23, 2009, 11:21:49
Is the ADSL light coming on?

Yes, the ADSL light is on, there's just no internet connection.

Rik · May 23, 2009, 11:38:52

Does the router log show whether or not you're establishing a PPP connection? TBH, I think your best bet is to call the out of hours number: 01462 476556.

dlorde · May 23, 2009, 11:46:46

Quote from: Rik on May 23, 2009, 11:38:52
Does the router log show whether or not you're establishing a PPP connection? TBH, I think your best bet is to call the out of hours number: 01462 476556.

All I get from the router is what I posted previously - PPP fail : timeout in LCP negotiation.

I'll call the number, thanks.

Rik · May 23, 2009, 11:51:32

Sorry, in this kind of situation, there's little we can do from here. Miriam is on call this weekend, so you're in good hands.

miriam_idnet · May 23, 2009, 12:09:02

Please be aware BT have a major service outage on the Kingston Node affecting multiple customers. This is not an ISP or exchage specific outage.

BT is making progress towards full restoration of Service. An Engineer is now on site, operational teams are carrying out remote diagnostics.

Anticipated clear time is 1400hrs

Regards,

Miriam
IDNet Support

Rik · May 23, 2009, 12:09:49

They do pick their moments.

miriam_idnet · May 23, 2009, 12:10:41

Tell me about it!

Rik · May 23, 2009, 12:14:12

I was trying so hard to give you a quiet weekend.

dlorde · May 23, 2009, 12:58:22

Quote from: miriam_idnet on May 23, 2009, 12:09:02
Please be aware BT have a major service outage on the Kingston Node affecting multiple customers. This is not an ISP or exchage specific outage.

Aha!Thanks Miriam, I guess that must be the problem.

Rik · May 23, 2009, 13:00:17

Hopefully, you haven't got too much longer to wait.

dlorde · May 23, 2009, 13:33:21

Fortunately, I'm away for the rest of the weekend

hairyman · May 23, 2009, 13:47:02

Yes my bb connection failed sometime today.

Am using old reliable Tiscali dial up to send this. Idnet dial up fails as well ( I guess the dial modems are swamped at IDnet)

I get normal connection to my router ( reboots dont Help) , Syncs to my exchange ( in Gloucestershire nowhere near Kingston ( on Thames or on Hull

? or even Jamaica sounds better ) are as normal.

Same on other Pcs here.

Have sent a dialled up email to Idnet via the web interface and direct!!

It has mucked up our Live timing to F1 Monaco but thats life!!!

Isnt dial up slow ( but reliable ?)

Result I will have to do more gardening !!!!!!!!!!!!

Hairyman

hairyman · May 23, 2009, 13:59:55

How come a single fault in BT network can knock out people all over the place .
I thought redundancy was the whole ethos of the net ie a web of connections , or has the BT giant rewritten the rules.

If so shouldnt it be broken up completely into many suppliers like other utilities !!

Also just noticed that on Router Stats program I see the routers SNR reports on the graph has dropped by 1 to 2 db since I have had the dial up connection to Tiscali on , reference the ongoing grotty BT line problem I have.

On this subject BT have so far ignored all my complaints , I have even sent them a letter recorded delivery in which I have threatened a small claims action. I asked for a deadlock letter from them with no result. Idnet are not interested as they say its a line problem , BT claim its a BB problem . Catch 22 ever . I suspects the Ombudsman will not be interested as its not a billing or normal service problem.

Anyway if BT get their Kingston Node sorted at least I will get my 2 to 3 meg back ( 1meg after a burst of disconnections )

HAIRYMAN

Sebby · May 23, 2009, 14:02:57

I'm not sure to be honest. I guess that's just BT for you.

Rik · May 23, 2009, 15:12:50

Quote from: hairyman on May 23, 2009, 13:59:55
How come a single fault in BT network can knock out people all over the place .

Because the new network has 20 nodes around the country, Chris, and if one of these goes out, it takes a lot of customers with it. At that point, you're not on the 'net, you're on BT's network, so there is little or no redundancy.

miriam_idnet · May 23, 2009, 17:32:30

Following on from the above update;

BT is making progress towards full restoration of Service. Progressive restoration is in progress.
Current anticipated clear time is 1800hrs

Regards,

Miriam
IDNet Support

Rik · May 23, 2009, 17:33:42

eh?

gyruss · May 23, 2009, 19:40:17

Had 3 disconnections (possibly resyncs in the last 1.5 hours). Is there still a problem for other folk too?

hairyman · May 23, 2009, 21:54:19

Hi All

My connection is still down at 2145hrs Sat 23 May it been off since 0430 this morning.

Rik I now understand that the BT network is fully useless if one fault can take out maybe 5% ( 1 of 20 ) customers. Any decent system ( like the one at my office - an international engineering company) is fully robust with even the login domain servers duplicated. I read that BT now use Chinese made equipment that security press articles say can be accessed by the manufactures / government over there.

Time for BT to be rubbed out, I assume the few remaining BT staff enginners will ensure a good chunk of double time solving this one before Ian Livingthingy sacks them all.

Put Ross Brawn in charge maybe he could turn them around in 3 months like he has done with Honda now Brawn GP. Maybe hisbacker Richard Branson could Virginise BT.

Dial up via Idnet now OK , the connection via Tiscali also OK.

Just like the old days , still its a great way to avoid my problem with fouled up IPprofiles.

Phonecalls to my locals indicate most of the BT based mugs in the county are off as well must be hundred of thousands in all. LLu guys are OK though!!

HAIRYMAN

Simon · May 23, 2009, 23:18:13

Just a shot in the dark, but have you tried rebooting your router, Hairy?

hairyman · May 23, 2009, 23:34:38

Yup many times now. The router interface also allows you to reconnect just the ppp session , Neither method works.

Are others back on now seems like many are effected around here if they are unfortunate to use BT.

Just deciding who to send my dial up bill to? MAC code request anyone.

Regards

Hairy

Sebby · May 24, 2009, 01:17:33

BT? Why would you want your MAC? This would affect any non-LLU ISP.